Hotel Sandakan
Hotel Sandakan Lebuh Empat, Sandakan 90000 Malaysia
Travelocity
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Dining (14)
About
#9 of 41 hotels in Sandakan
Location
Cleanliness
Service
Value
Strategically located at town centre, Hotel Sandakan is only 20 minutes drive from the airport and within walking distance to Central Business District, tourist attractions, centre market, shopping mall and Sandakan Heritage Trails. We have 105 tastefully furnished rooms with 14 suites. They are fully equipped with all amenities needed for a restful stay including complimentary Wi-Fi internet access, in-room safety box, mini fridge and color TV with satellite channels. Our Palm Café at ground floor which offers local Malay food & Western cuisine. The Palm Garden Chinese Restaurant located at 1st floor serves Dim Sum & Chinese cuisine. We have variety of function rooms, with the most up to date facilities to cater all types of events.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Malay
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
23Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
Hotel Sandakan Lebuh Empat, Sandakan 90000 Malaysia
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167Reviews3Q+A15Room tips
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The hotel overlooking to the city of Sandakan with clean and comfortable rooms. The staffs are friendly and helpful. Salute to her security staffs who are diligent and helpful to visitors with vehicles in parking. Good value. The morning prayer at dawn from the nearby mosque may disturb your sleep.
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Date of stay: April 2022Trip type: Travelled solo
Room Tip: Try to get your room a bit further from the mosque
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+1
I stayed in this hotel because i see many good reviews for this hotel but somehow the good reviews were actually long time ago. I wonder if Covid19 really took a toll to the hotels in the city center...Many hotels are old and some are already closed. For this hotel, i dont think the service/accommodation that i received is up to standard with the price that i paid. 1. Limited Parking lot 2. Provided plug only ONE in the room? While Plug in toilet only can be used for shaver(2pins i think). 3. No pipe for toilet 4. The floor look so old and dusty. I wonder if they ever mopped the floor again before guests are checking in. 5. One of headlights at my bed cannot turned off. Im too tired to discuss this issue to the hotel's in charge. I just want to sleep since i already unpack my things. I closed the lamp with plastic and my shirt. 6. The sink's pipe is leaking and burst to the door where i hang my towel and my towel become wet. 7. Wifi is SUPER SLOW like almost impossible to use it and finally i just use my mobile data for HOTSPOT. 8. Old tv. We tried to use but dont know if ever have any channels to watch or we really didnt know how to use it. We just turned off the tv. 9. We are provided with 2soaps and 2tubes of shampoo/bodywash. Bad enough that the provided 1tube is empty or 1 more is only left a little/almost empty. When i called the receptionist, he said they will give tomorrow. The answer that i had never received in my life so far. That is the basic necessities that you are supposed to provide which is included in our paid price. What is the use if you give to us tomorrow? Tomorrow we will checking out already then tonight which shampoo we can use? My blood really rushed to my head when i receive the impossible reply. I said i want tonight. Only then he said he will try to ask the housekeeper. Finally, the housekeeper give us 2 bottles of shampoo. The pros : 1. Provide breakfast. I choose nasi kuning with ayam kurma. For me breakfast didnt really matter because i have transporr to move around and i choose with food the best suited me. 2. The receptionist during checking out is good and polite. 3. Spacious room Overally, i would think it is NOT wise to choose this hotel compare to the price that you pay. This hotel really need an upgrade or the price should be lower, suitable with what we get. Customer will come back when they are going through good experience. I had BAD experiences and i will not coming back unless there are news that this hotel is uplifted/renovated. Im sorry, this is my honest review. Thank you.…
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Date of stay: February 2022Trip type: Travelled on business
1 Helpful vote
Helpful
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 15 Apr 2022
Stay on Feb 2022 (Twin room) I stayed in this hotel because i see many good reviews for this hotel but somehow the good reviews were actually long time ago. I wonder if Covid19 really took a toll to the hotels in the city center...Many hotels are old and some are already closed. [We maintain our status even we were hit by Covid-19 very badly. FYI we are classified as classic hotel and not old hotel. For this hotel, i dont think the service/accommodation that i received is up to standard with the price that i paid. 1. Limited Parking lot [We do have service where you can leave the key at the security and they will park accordingly. Unless it is full. So far you are the only one complaint. During your stay we have enough carpark for our guests]. 2. Provided plug only ONE in the room? While Plug in toilet only can be used for shaver(2pins i think). Electrical issue happen anywhere. If this is being notified, we will address this.] 3. No pipe for toilet: [we concern for hygiene. We provide bidet which is much better and clean. Unless you have not seen this in any hotel and used it. This is widely accepted by all our guests local and foreigners.] 4. The floor look so old and dusty. I wonder if they ever mopped the floor again before guests are checking in. [The room were just cleaned by the housekeeping department]. 5. One of headlights at my bed cannot turned off. Im too tired to discuss this issue to the hotel's in charge. I just want to sleep since i already unpack my things. I closed the lamp with plastic and my shirt. [My advise is to inform the reception and in the room there is a master switch that can switch off all the lights, unless you are not aware on the existence.] 6. The sink's pipe is leaking and burst to the door where i hang my towel and my towel become wet. [We did not receive any report on this from you. We are happy to serve you in any situation.] 7. Wifi is SUPER SLOW like almost impossible to use it and finally i just use my mobile data for HOTSPOT. [Please take note that we provide internet and many guests have commented good about our internet services. FYI, we just upgrade the wifi speed. It might be a situation that the unifi speed is slow which from the provider and beyond our control. We encounter that many time and we are tying to accept the situation and leaving with it as other telco also equally the same]. 8. Old tv. We tried to use but don't know if ever have any channels to watch or we really didn't know how to use it. We just turned off the tv. [in mid of upgrading, it is super clear than the new TV at times]. 9. We are provided with 2soaps and 2tubes of shampoo/bodywash. Bad enough that the provided 1tube is empty or 1 more is only left a little/almost empty. [this is not true as we throw all the used tube]. When i called the receptionist, he said they will give tomorrow. The answer that i had never received in my life so far. That is the basic necessities that you are supposed to provide which is included in our paid price. What is the use if you give to us tomorrow? Tomorrow we will checking out already then tonight which shampoo we can use? [Sincere apology that this happened to you]. My blood really rushed to my head when i receive the impossible reply. I said i want tonight. Only then he said he will try to ask the housekeeper. Finally, the housekeeper give us 2 bottles of shampoo. The pros : 1. Provide breakfast. I choose nasi kuning with ayam kurma. For me breakfast didnt really matter because i have transporr to move around and i choose with food the best suited me. [Point taken and we have choice of breakfast when we have less customers in the hotel] 2. The receptionist during checking out is good and polite. [Thanks and this is our service] 3. Spacious room [This is our plus point] Overally, i would think it is NOT wise to choose this hotel compare to the price that you pay. This hotel really need an upgrade or the price should be lower, suitable with what we get. [Sir with due respect this happened to you and we are not suppose to defend us. But we the management team are always available to address your issue and ensure our guests is very happy stay with us]. Customer will come back when they are going through good experience. I had BAD experiences and i will not coming back unless there are news that this hotel is uplifted/renovated. Im sorry, this is my honest review. Thank you. Sir, we thank you for the inconvenience situation. We rest assure we will give memorable service to you. Kindly contact the hotel management team and we will be there for you. Please take this as invitation to stay with us and we will honour you the right service which you deserve. This is from us and I believe whatever we provide in the room is the best to our guests which we must provide to them. Thanks Management.
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Really appreciate the effort from all staffs, very good hospitality. Room clean & spacious, town view. Great food at Chinese restaurant Dimsum. New & classic dim sum, so delicious. Keep it up, and stay strong.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
Room Tip: spacious, clean, quieter room
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Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 21 Aug 2020
Dear Mr. Sunny, Greetings from Hotel Sandakan. We thank you for your experience in dining at Hotel Sandakan Palm Garden Dim Sum Restaurant. In fact we have revamp the menu to suites the customer's palate. We have Dim Sum Fiesta weekly to ensure our customer enjoy different types of Dim Sum and also other Chinese dishes. We thanks for your support and also we invite you back to the hotel soon to experience our Palm cafe with latest food and experience. Thanks Senthil GHM
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We stayed for 4 nights, it’s an old building and we were staying in Junior Suite Room. It’s spacious, on the first day we arrived I noticed there’s some spots on the pillow case, bed sheet and duvet. We went to the reception to ask HK team to change and they changed them straight away, there’s no swimming pool and breakfast buffet was great and the waiters waitress are so helpful. Location is in the center, very near to the shores with few of local restaurants that provide a little bit of seafood.
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Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 4 Apr 2020
Dear Guests, Greetings from Hotel Sandakan. We thank you for your comment and we will take your comment seriously and address the issue. We would like to invite you back to enjoy the scenic and wildlife of Sandakan. Hope to see you soon. Thanks General Manager
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We came to stay at this hotel on 8/02/2020 one night only. At first my husband reminded them about our booking and the extra bed a day before but the FO replied to him that she wasn't the one who made the reservation but will ask her teammates on it. The next day comes we check in and reminded the FO for the extra bed since that time we only keep our begs and went out for sightseeing. Only we know when we're back to the hotel the extra bed is not ready yet! Called the HK and after few moments came a HK attendant to bring the extra bed. Very suprising, since my husband reminded the FO several times. How poor it is the communication between FO and HK department that time. Before that, I paid the extra bed using a debit card but the atm terminal seems to be not working and have deducted my account twice but was credited back and the FO trainee that time(didn't know her name but her name tag says "trainee") insisted that I should pay by cash and I did. When things get more exciting is when she notified the accounts department the matter and the accounts dept will only be crediting my payment by Monday 10/02/2020. What's more worst is I haven't get the refund as promised until I made this review and it will be one month in a week time now. I have made my statement regards to my refund to your FO via whatsapp they were very helpful but the accounts department was never co-operative. I know it is only a small amount not hundreds nor thousands. I bet these amounts maybe will take years to be credited. Please be more efficient and effective in handling small stuff like this in future. Things like this will create a bigger problem. And still hoping to get my refund. *crossed fingers*…
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Date of stay: February 2020Trip type: Travelled with family
Helpful
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 4 Mar 2020
Dear Clare, Greetings from Hotel Sandakan, We thanks for your comments and we take the comments seriously. We apologise for the incident. After investigation, we would like to highlight that there were some communication with you from FO watsapp and the communication starts on the day you check in on the extra payment charges to your account. And the last communication to you was on the 19/2/2020. The communication clearly stated that if the refund is not settled "you may refer to us" means let us know". There were no any communication with us after that. Since the charges was on Credit card, it is beyond our control and the refund will take at least 14 working days and this depends on how fast the bank work on your refund to your credit card. This is national wide policy on the credit card refund. By putting unpleasant remarks in online platform it reflect our reputation as a reputable hotel in Sandakan. I once again apologise for the inconvenience caused. Thanks Management
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We stayed here for one night whilst passing. The private room was well-kept and afforded a good night of sleep. It’s central location is a key feature, which made exploring the town easy. Breakfast was varied enough, although a strong coffee would have been welcome.
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Date of stay: January 2020Trip type: Travelled with friends
Helpful
Response from senthil6854, General Manager at Hotel Sandakan
Responded 29 Jan 2020
Dear Guests, Greetings. Thanks for sharing your experience. We strive to serve our guests with the best experience. Thanks GHM
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spacious room.TV with four or five channels, mostly local.not enough power sockets to use both laptop and phone charging. Not much variety of food in cafe for dinner. Food hygiene not up to the standard. During breakfast found fly feasting on jam jar
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Date of stay: October 2019Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Helpful
Response from senthil6854, General Manager at Hotel Sandakan
Responded 29 Jan 2020
Dear Guests, Greetings from Hotel sandakan. We have improvised the menu based on customer demand and nationality. We will take note on the issue highlighted and we will ensure this will not happen again. We strive for the best experience in the hotel.
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We spent 5 nights here. The room is spacious and clean, the breakfast is good enough to start a day (I love their nasi kuning with fish sambal). Check in and check out was easy. Parking ia limited but the hotel staff will sort it out for you. Located near tha English Tea House and Agnes Keith House...also walking distance to San Da Gen Kopitiam. A little bit quiet at night but i enjoyed my stay in this hotel
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Date of stay: October 2019Trip type: Travelled as a couple
Helpful
Response from senthil6854, General Manager at Hotel Sandakan
Responded 29 Jan 2020
Dear Nanie, Greetings, Thanks for your stay and experience at Hotel sandakan. We hope to see you again. Thanks GHM
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Booked a Junior Suite and we were pleasantly surpised at the size..perfect. Good breakfast, but Wifi hit and miss....more miss!!! Centrally located. The Sandakan airport is a long way from town and GRAB was very easy to use
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Date of stay: August 2019
Value
Location
Service
2 Helpful votes
Helpful
Response from Getaway39466451492, General Manager at Hotel Sandakan
Responded 13 Sep 2019
Dear Guests, Greetings from Hotel Sandakan. Thanks for your valuable comment. We have done some changes to our wifi and the issue is with the unifi which is provided by the government and unstable in Sandakan. I believe the statement the airport is long way from town is mislead information as it takes only 20 minutes to the airport. This is normal in any country as normally the airport is away from the city to facilitated the landing and take off noice. I hope your stay is pleasant and hope to see you soon. Thanks Senthil Group General Manager
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Alright, so it's not the height of luxury but it was perfectly adequate for a one night stay. The pillows aren't particularly comfortable, they're like blocks of firm foam which I didn't really like. Wifi speed not brilliant in the room but we managed. Bathroom was dated but functioned perfectly well (there are signs around apologising for any inconvenience caused due to ongoing renovations so it looks like the facilities are undergoing an update). Well situated for the waterfront eateries (can recommend Harbour Bistro Cafe, the very last one when you head right at the waterfront), the breakfast was excellent, it was the equivalent of a couple of £s for a buffet style affair, waffles, fruit, noodles, cereal...allsorts, well worth going for as it sets you up for the day & is so cheap. The staff we encountered were all friendly & courteous. All in all, a suitable option for a short visit & I would stay again (I'd just bring my own pillow :-) ). …
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Date of stay: August 2019Trip type: Travelled with family
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PRICE RANGE
US$25 - US$39 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahSandakan DivisionSandakan
NUMBER OF ROOMS
105
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Claim Your Listing Frequently Asked Questions about Hotel Sandakan
Which popular attractions are close to Hotel Sandakan?
Nearby attractions include Agnes Newton Keith Home (0.3 km), Sandakan Heritage Trail (0.02 km), and Sam Sing Kung Temple (0.4 km).
What are some of the property amenities at Hotel Sandakan?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Hotel Sandakan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sandakan?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Hotel Sandakan?
Conveniently located restaurants include Balin Roof Garden Bar & Bistro, English Tea House & Restaurant, and My Harbour Restaurant.
Does Hotel Sandakan have airport transportation?
Yes, Hotel Sandakan offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Sandakan located near the city centre?
Yes, it is 0.3 km away from the centre of Sandakan.
Are any cleaning services offered at Hotel Sandakan?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sandakan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Sandakan?
The staff speaks multiple languages, including English, Chinese, and Malay.