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Hotel Sandakan

Hotel Sandakan Lebuh Empat, Sandakan 90000 Malaysia
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Traveller (142)
Room & Suite (24)
Dining (14)


#8 of 39 hotels in Sandakan
Strategically located at town centre, Hotel Sandakan is only 20 minutes drive from the airport and within walking distance to Central Business District, tourist attractions, centre market, shopping mall and Sandakan Heritage Trails. We have 105 tastefully furnished rooms with 14 suites. They are fully equipped with all amenities needed for a restful stay including complimentary Wi-Fi internet access, in-room safety box, mini fridge and color TV with satellite channels. Our Palm Café at ground floor which offers local Malay food & Western cuisine. The Palm Garden Chinese Restaurant located at 1st floor serves Dim Sum & Chinese cuisine. We have variety of function rooms, with the most up to date facilities to cater all types of events.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Bottled water
Clothes rack
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken
English, Chinese, Malay
165Reviews3Q+A14Room tips
Traveller rating
  • 17
  • 67
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  • 5
Time of year
Traveller type
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Popular mentions
Sunnybui wrote a review Aug 2020
1 contribution
Really appreciate the effort from all staffs, very good hospitality. Room clean & spacious, town view. Great food at Chinese restaurant Dimsum. New & classic dim sum, so delicious. Keep it up, and stay strong.
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Date of stay: July 2020
Sleep Quality
Room Tip: spacious, clean, quieter room
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Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 21 Aug 2020
Dear Mr. Sunny, Greetings from Hotel Sandakan. We thank you for your experience in dining at Hotel Sandakan Palm Garden Dim Sum Restaurant. In fact we have revamp the menu to suites the customer's palate. We have Dim Sum Fiesta weekly to ensure our customer enjoy different types of Dim Sum and also other Chinese dishes. We thanks for your support and also we invite you back to the hotel soon to experience our Palm cafe with latest food and experience. Thanks Senthil GHM
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Mrs. King wrote a review Mar 2020
Berkeley, United Kingdom5 contributions
We stayed for 4 nights, it’s an old building and we were staying in Junior Suite Room. It’s spacious, on the first day we arrived I noticed there’s some spots on the pillow case, bed sheet and duvet. We went to the reception to ask HK team to change and they changed them straight away, there’s no swimming pool and breakfast buffet was great and the waiters waitress are so helpful. Location is in the center, very near to the shores with few of local restaurants that provide a little bit of seafood.
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Date of stay: February 2020Trip type: Travelled as a couple
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 4 Apr 2020
Dear Guests, Greetings from Hotel Sandakan. We thank you for your comment and we will take your comment seriously and address the issue. We would like to invite you back to enjoy the scenic and wildlife of Sandakan. Hope to see you soon. Thanks General Manager
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Clare G wrote a review Feb 2020
2 contributions1 helpful vote
We came to stay at this hotel on 8/02/2020 one night only. At first my husband reminded them about our booking and the extra bed a day before but the FO replied to him that she wasn't the one who made the reservation but will ask her teammates on it. The next day comes we check in and reminded the FO for the extra bed since that time we only keep our begs and went out for sightseeing. Only we know when we're back to the hotel the extra bed is not ready yet! Called the HK and after few moments came a HK attendant to bring the extra bed. Very suprising, since my husband reminded the FO several times. How poor it is the communication between FO and HK department that time. Before that, I paid the extra bed using a debit card but the atm terminal seems to be not working and have deducted my account twice but was credited back and the FO trainee that time(didn't know her name but her name tag says "trainee") insisted that I should pay by cash and I did. When things get more exciting is when she notified the accounts department the matter and the accounts dept will only be crediting my payment by Monday 10/02/2020. What's more worst is I haven't get the refund as promised until I made this review and it will be one month in a week time now. I have made my statement regards to my refund to your FO via whatsapp they were very helpful but the accounts department was never co-operative. I know it is only a small amount not hundreds nor thousands. I bet these amounts maybe will take years to be credited. Please be more efficient and effective in handling small stuff like this in future. Things like this will create a bigger problem. And still hoping to get my refund. *crossed fingers*
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Date of stay: February 2020Trip type: Travelled with family
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 4 Mar 2020
Dear Clare, Greetings from Hotel Sandakan, We thanks for your comments and we take the comments seriously. We apologise for the incident. After investigation, we would like to highlight that there were some communication with you from FO watsapp and the communication starts on the day you check in on the extra payment charges to your account. And the last communication to you was on the 19/2/2020. The communication clearly stated that if the refund is not settled "you may refer to us" means let us know". There were no any communication with us after that. Since the charges was on Credit card, it is beyond our control and the refund will take at least 14 working days and this depends on how fast the bank work on your refund to your credit card. This is national wide policy on the credit card refund. By putting unpleasant remarks in online platform it reflect our reputation as a reputable hotel in Sandakan. I once again apologise for the inconvenience caused. Thanks Management
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callcrookie wrote a review Jan 2020
Oxford360 contributions114 helpful votes
We stayed here for one night whilst passing. The private room was well-kept and afforded a good night of sleep. It’s central location is a key feature, which made exploring the town easy. Breakfast was varied enough, although a strong coffee would have been welcome.
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Date of stay: January 2020Trip type: Travelled with friends
Response from senthil6854, General Manager at Hotel Sandakan
Responded 29 Jan 2020
Dear Guests, Greetings. Thanks for sharing your experience. We strive to serve our guests with the best experience. Thanks GHM
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ulagamsutrumtamizhan wrote a review Nov 2019
Malaysia78 contributions14 helpful votes
spacious room.TV with four or five channels, mostly local.not enough power sockets to use both laptop and phone charging. Not much variety of food in cafe for dinner. Food hygiene not up to the standard. During breakfast found fly feasting on jam jar
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Date of stay: October 2019
Sleep Quality
Trip type: Travelled on business
Response from senthil6854, General Manager at Hotel Sandakan
Responded 29 Jan 2020
Dear Guests, Greetings from Hotel sandakan. We have improvised the menu based on customer demand and nationality. We will take note on the issue highlighted and we will ensure this will not happen again. We strive for the best experience in the hotel.
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US$21 - US$34 (Based on Average Rates for a Standard Room)
MalaysiaSabahSandakan DivisionSandakan
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Frequently Asked Questions about Hotel Sandakan
Which popular attractions are close to Hotel Sandakan?
Nearby attractions include Agnes Newton Keith Home (0.3 km), Sandakan Heritage Trail (0.02 km), and Sam Sing Kung Temple (0.4 km).
What are some of the property amenities at Hotel Sandakan?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Hotel Sandakan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sandakan?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Sandakan?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Sandakan?
Conveniently located restaurants include Balin Roof Garden Bar & Bistro, English Tea House & Restaurant, and My Harbour Restaurant.
Does Hotel Sandakan have an airport shuttle?
Yes, Hotel Sandakan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Sandakan located near the city centre?
Yes, it is 0.3 km away from the centre of Sandakan.
Are any cleaning services offered at Hotel Sandakan?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sandakan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Sandakan?
The staff speaks multiple languages, including English, Chinese, and Malay.