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4.0
#4 of 33 hotels in Miri
Location
Cleanliness
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Value
Pullman Miri Waterfront is a 5-star hotel in Miri, home to 19 of Sarawak's 32 ethnic groups and some of the world's most spectacular natural wonders. The 328-room full-service hotel is casually elegant in style, smart architectural and relaxed in spirit for ultimate luxury experience. Fronting the South China Sea, Miri River estuary and the city for both relaxing getaways and business.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Family
Harbour View
Languages Spoken
Malay
Location
Lot 1347 Miri Waterfront Commercial Centre, Miri 98000 Malaysia
Pullman Miri Waterfront
609 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
With the newly imposed lockdown in KL, our initial plans for a vacation there were ditched. We spontaneously decided on a trip to Miri, and stayed in Pullman Miri Waterfront.
Being currently one of the newest hotels in Miri, Pullman never fails to exhibit it’s slick contemporary modern vibes. The designs are beautiful, and this is already evident the moment one enters into the lobby. Located in the heart of Miri, directly at the Miri Waterfront, the location is perfect for those who wish the convenience of touring Miri.
Due to a last minute booking, the first night in Pullman Miri Waterfront was spent in a deluxe suite facing the city. That view was not at all spectacular. I requested for a change of room the next day, and lo and behold, waterfront-facing suites truly had the best view. The superior rooms tend to be city-facing and more budget friendly. I personally feel that paying for a deluxe suite facing the waterfront makes the most out of your stay, however. The view is worth it all; it defines Miri.
Let me describe it as best as possible. 🚤 Rugged boats passing through the serene Miri Waterfront while ferrying workers involved in the petroleum industry 🏡 🌊 rustic-looking homes on stilts by the river banks 🏔 Canada Hill towards the right side of the horizon 🌊 beautiful endless blue seas towards the left side of the horizon 🚗 👨💻 watching Miri locals go about their lives. Some could spend hours doing that
You get this view also at the infinity pool. By the side of the pool is the gym, which is furnished really well with new equipment.
Breakfast to me was mostly average. The service could be improved, with a better selection. They didn’t have Sarawak Laksa, which to me, was iconic of Pullman Kuching’s breakfast.
If I were to return to Miri, I’d come back again because of the location and that serene view.
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Date of stay: October 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 10 Nov 2020
Dear lise Chew Thank you for the excellent review! We're thrilled your time with us was so amazing! We hope to welcome you back to the hotel in the near future. Yours sincerely, Guest Experience Manager
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After reading the reviews on Pullman Waterfront Miri, I booked and paid 9 months in advance for a sea view room. I checked in online in advance also after receiving an email to do so. After leaving Penang at 1:15pm, I arrived at the hotel at 9pm that evening (had to go via Kuala Lumpur). I checked in and proceeded to to the lifts. The 2 hotel room cards didn't work and so we had to go back to the front desk. Finally when we arrived in the room, I realized we didn't had a seaview room. I rang the front desk and they confirmed room 1602 was city view room and there were no seaview rooms left. I was transferred to the duty manager but there was no answer and hence I had to go downstairs to reception again at 9:45pm at night. The staff member said that seaviews rooms are popular on the weekends. He gave us a complimentary upgrade to a room on the top floor which was an executive king room. This also had access to the Pullman executive lounge in the evening for drinks and snacks. I couldn't complain after that! The room was spacious with a bath and the view was amazing! The breakfast is quite good and I noticed this morning that food was served with covers to the plates to keep the flies away.
The pool area is also lovely with an infinity pool and spa. The hotel is close to the shopping mall (Imperial city) and many restaurants.
I would recommend this hotel!
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:Get to hotel early around 2pm or 3pm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 29 Jun 2023
Dear Valued Guest, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.
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The second time stayed here and service was fantastic. Upon checking in, given room 1812, I opened the room but the smell was like some smoking aroma around the room, I called the housekeeping they came and tried to spray the room hoping that it would be gone but sadly not. The receptionist then managed to put me into another room on the same floor 1804 and it pleasantly smelled like normal. (Some guests maybe take for granted smoking the room though already strict note that all rooms are non-smoking).
The pool was great though it is warm water due to the hot weather outside. Breakfast was great ( I like their laksa, spicy enough).
Room was comfy enough, wide space maybe 50m2 surroundings. It's like 2 space standard hotel room partitioned into one room.
Thank you, Pullman, will be back for sure. Hoping to see you again. Cheers
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 30 Jun 2023
Dear Valued Guest, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.
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We had booked countdown party at Pullman 2 weeks before and then decided to even book rooms to stay back since the party was suppose to end at 3 am. With lots of expectation we booked 3 double occupancy Superior Rooms just 3 days before including breakfast for 6 friends. While booking, the check in time was also informed to avoid any delay. We reached there by almost 5pm. The receptionist was quick in getting the balance payment and ID details, where as when asked for room keys, it was told that she cannot guarantee when the rooms will be available, housekeeping is going on. The hotel lobby was like a market with nobody to care with all Baggage and eating leftovers kept in the walkway. As we had travelled for almost 2hours, the team was very tired. But the reception staffs were so unprofessional, they even didnt care to offer a welcome drink.
Finally, at 6pm after lots of arguement to inform the manager, they allotted 2 rooms in different floors that too not clean and missing amenities.
The 3rd room was requested more than 3 times for which they informed that it might take even 9pm...
To my opinion, each and every guest should be treated fairly. There shall be no partiality shown in the name of nationality, race or colour.
The only positive to share is the morning river and sea view with an infinity Pool.
Thanks to the hotel management to provide a build up for the DJ party with substandard drinks and worst starters.
One should surely appreciate the marketing skills in getting the tickets sold and make the crowd face palm and then adjust to whatever called "The Pullman Party"
When discussed with my fellow colleagues at office, the same kind of incident was also experienced by them.
Without a doubt, the guest rating should be not 8.7 but just 0.7.
Would never make an attempt again.
Thanks From Brunei Tripmates
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrontOfficePMW, Manager at Pullman Miri Waterfront
Responded 4 Feb 2020
Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duty Manager
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No maintenance, dirty bathrooms, they've sold out the gym and pool to make extra money but forgot who their first customer is.... The hotel guest. Unless you enjoy swimming in the middle of a childrens swimming lesson with zero relaxation go stay elsewhere.
Room service is a joke, the morning buffet is horrid and don't dare go to their dimsumm They even got rid of couches near pool for food stalls lol. So many get rich quick schemes
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrontOfficePMW, Manager at Pullman Miri Waterfront
Responded 4 Feb 2020
Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duty Manager
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Overall stay was great: rooms, lounge, staff, check-in, etc. Was only disappointed with the welcome drink offer. It is certainly not on par with Pullmans in the region. Their F&B manager overseeing this should really travel to regional Pullmans to understand why. This is also not the first suggestion to the hotel to improve their welcome drinks selection and offer. In the early days, the offerings were standard. Any wine/beer/etc. Now its a miserable mocktail.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrontOfficePMW, Manager at Pullman Miri Waterfront
Responded 4 Feb 2020
Dear Mr Patrick, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience on the welcome drinks did not meet your expectations as other Pullmans do. Please rest assured that we have convey this feedback to the respective department for improvement. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duty Manager
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Stephanie was excellent in her role at the executive lounge. She was quick to recognise our Accor platinum status and made us feel welcomed.
She would regularly come by to check on us to make sure we are alright, drinks are full and our table mess is cleared.
She also made the effort to remember the name of my baby girl and kept her entertained by interacting with her (often calling her by her name).
She's definitely an asset to Pullman Miri!
The rest of the team from lobby front desk are very well-trained as well. I was constantly addressed me by my name, even when I walked past their counter to/from breakfast. This is rarely seen at hotels these days.
Keep it up!
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrontOfficePMW, Guest Experience Manager at Pullman Miri Waterfront
Responded 9 Mar 2020
Dear Highoncaffeine, Thank you so much for taking the time to leave this excellent review. We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Ms Stephanie, she is exceptionally responsive to her duties and this is a good opportunity to recommend her for the Employee of the Month ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Guest Experience Manager
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Pros: Large spacious rooms and great views at an affordable price. The views are magnificent and you are able to see the beach, sea and mountains.
Central location with malls and food nearby.
Beds are comfortable, especially the firm pillows.
Large pool and gym.
Big breakfast spread. Breakfast is also better at the executive lounge where they serve kolomee, rendang and kuching laksa. The cakes are better too. At the exec lounge, they also serve free food, wine and beer from 5-7. You can’t find any information on the lounge online, or from their staff (online or in person), so I paid the cash to tell you.
Cons: More needs to be done about the flies at breakfast - some were on the fresh fruits.
At breakfast, asked for help for a table of 12 but staff was at a loss since it was CNY and horribly packed. They told us where to go and we shifted the tables ourselves.
Gym: of the 4 treadmills, 2 were spoilt and it’s terribly dark, especially at the weights area which makes it dangerous. There’s no air conditioning with only fans.
Pool: pool had quite a lot of dead leaves - should clear more often.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip:Book early for better prices.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 26 Jan 2023
Dear Ryansg, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.
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That’s only one hotel I will stay in Miri , PULLMAN Miri ! Well managed by front desk Ms Gloria , Alexander and nevertheless happy face with friendly attitude Elizabeth & Hasbullah . Great job and trying their best to give the best services not only for me , but everyone ! Most amazing was the cocktail drink was tip top from the lounge served by miss Stephenie . The the food is good for evening cocktail. Nevertheless on the day in lounge there is a trainee first day alone to serve customer at lounge for breakfast named Brendy really amused me that she is very friendly and hardworking . Good job Pullman Miri Always back here for my business and leisure trip
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Date of stay: March 2020
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Ocean view is a must
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrontOfficePMW, Guest Experience Manager at Pullman Miri Waterfront
Responded 9 Mar 2020
Dear Yamaken777, Wow! Thank you so much for this great 5-star review. We really appreciate you helping to share the word about us. We are delighted to read that you had an excellent stay and enjoyed your visit at the Pullman Miri Waterfront. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours sincerely, Guest Experience Manager
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After 4 years lapse, return to Miri, Sarawak! Book 4 rooms to stay for a night at Pullman Miri. Foremost, were welcomed by front line staff and felt like second home visit. The lobby area is spacious and deluxe room is superb overlooking the waterfront. All rooms amenities and features are of re-tro design and practical. The Pullman Kitchen provides variety of food and breakfast is outstanding with lots of varieties to choose. Service staff very informative and always there to serve you. Overall, good stay, good room, good food and good staff. Kudos to all !
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Date of stay: March 2020
Value
Service
Sleep Quality
Room Tip:No doubts, rooms overlooking waterfront view and the sunset..fantastic!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrontOfficePMW, Guest Experience Manager at Pullman Miri Waterfront
Responded 18 Mar 2020
Dear 2818TheTraveler, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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There are more places to choose from in the Miri area.
PRICE RANGE
RM 245 - RM 271 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakMiri DistrictMiri
NUMBER OF ROOMS
328
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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