Pullman Miri Waterfront
Lot 1347 Miri Waterfront Commercial Centre, Miri 98000 Malaysia
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Traveller (946)
Room & Suite (300)
Dining (153)
About
#4 of 96 hotels in Miri
Location
Cleanliness
Service
Value
Pullman Miri Waterfront is a 5-star hotel in Miri, home to 19 of Sarawak's 32 ethnic groups and some of the world's most spectacular natural wonders. The 328-room full-service hotel is casually elegant in style, smart architectural and relaxed in spirit for ultimate luxury experience. Fronting the South China Sea, Miri River estuary and the city for both relaxing getaways and business.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Infinity pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Trendy
Languages Spoken
Malay
Location
66Somewhat walkable
Grade: 66 out of 100
29Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Lot 1347 Miri Waterfront Commercial Centre, Miri 98000 Malaysia
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Don615 wrote a review Nov 2023
Bandar Seri Begawan, Brunei Darussalam21 contributions27 helpful votes
Never say NO to Pullman Miri Waterfront when I come to stay in Miri, Actually I book on the Accor All App at 5:50pm and get instant confirmation. During im check in at lobby about 6:30pm, They have upgrade to Suits Room on 22 Floor. All done and have my room-key ready in 10 min.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 3 days ago
Dear Don615, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards, Jean Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room on an executive floor was big but very empty. It didn’t even have a hair dryer. . The bathroom was very slippery, laid with large ceramic tiles without a bath mattress. Poor lighting. Good room view overlooking South China Sea and Piasau. The executive lounge was a floor up. Huge and quite nicely finished. But only one staff worked there. No biscuits or peanuts. No afternoon tea. Just three can of soft drink in the fridge. Cocktail food and drink were scarce. Front desk staff and concierge staff were nice and helpful. The lobby was big and nice. No priority for executive floor guests. I was very surprised why Pullman didn’t maintain it as it had had in West Malaysia and other countries, Kuching Pullman was the same. I have stopped staying it for years.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 3 weeks ago
Dear Valued Guest, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fell short of expectations that I had. Many things were broken or spoilt in my room. Toiletries were erratic and not standardised across days. The steam room was not in operation during the 6 days I stayed and the sauna closed promptly at 9 pm. Could have been lovely but the room in such poor upkeep let me down.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 19 Oct 2023
Dear Qes78, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed for 3 nights , it was high occupancy.. I did not expect Pullman hotel n such poor amenities and services. The good side: Check in and out was fast Room was spacious Wi-Fi was stable The bad side: -We are shocked to see the bed condition : 1) The bed was in messed as we check in (ad if someone came and sleep on the bed before us) 2) the come with two set of pillow , one is too hard the other more like throw pillow than sleeping pillow , we asked for extra pillow (hoping to get an exchange) but waited two days until we check out- no respond at all. (See photo) 3) bed linen got stain (see photo) 4) comforter wear off (see photo) 5) pantry cabinet full of dust , asked for housekeeping while we went out for lunch (purposely open pantry door) hut came back , pantry still full of dust (untouched); Very bad experience staying in Pullman waterfront.…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 12 Oct 2023
Dear yanyany2012, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
3 stars for the operation and availability of its in-room amenities; its availability of various facilities; eg: swimming pool, gym, spa etc, it's cleanliness and overall ambience... It's lacking in terms of customer service and relations, not friendly at all, apparently too preoccupied with own paperwork or work related responsibility. Staff did not even bother to acknowledge guests' presents and offer any form of assistance and no alternatives being offered of any unavailability of certain products or services. FO dept experience during check-in was a total disappointment, with no related information being explained to guests. Simply rejected any form of requests without offering alternatives and simply updating incurred costs in relation to late checkout. Concierge dept staff did better and offered relevant information for first-time guests like myself, and felt the sincerity and concerns in listening and attending to guests' queries and requests. Even they managed to throw sincere smiles each and every time during interaction. Kudos 👏 to Concierge Team. The most exemplary staff to be complimented during my stay this time at Pullman Miri Waterfront goes to Mr Daniel D Melai, at the L7 Splash Bar. He had discharged his work responsibility and commitments in a very professional way and just by having open conversations, yet felt the sense of being at home, away from home, through his commendable hospitality efforts. I was totally impressed by his service recovery efforts in trying his very best to win the hearts of disappointed guests like myself at the point of time. Personally, I would have rated Pullman Miri Waterfront, a deserved 5 star rated hotel establishment, through service recovery by Mr Daniel and service relations by the Concierge Team, but the disappointment still stand strong as it takes a collective effort from all dept heads and staff to make all the guests felt comfortable and enjoy the experience of being at home, away from home. My expectation of service standards from all dept staff is extremely high due to the establishment being rated as 5 star, and honestly believed this can be achieved if all dept staff from mgmt to operational level had one mission, and that is to achieve guests' loyalty towards its brand name. To Mr Daniel and Concierge Team, I personally would love to convey my heartfelt gratitude for my stay at your establishment, in which, had created fond memories 👏🫶🙏.…
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Better do a complete, up to date of any special events and happenings in Miri.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 1 Oct 2023
Dear Muhd Faizal, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Food at the Executive Lounge is NOT labelled. One has to guess what they are eating!! The hotel management needs to understand that people have food prefernces and need to know Informed Bee Bee at the counter about this, but nothing was done.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 29 Sept 2023
Dear Docdevan1, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I really enjoyed staying at Pullman Miri. This is the latest hotel (2023) in town. The wifi’s stable and the room I stayed in (standard room only) is spacious. I was lucky that I got a room with a sea view although I didn’t make any remark. The receptionists, bartenders, waitresses and janitors are friendly; they made my journey in Miri more memorable. From my point of view, it’s not necessary to buy their breakfast as there are many eateries around. Time Square (the latest landmark) is in a walking distance (however you need to know how to cross the road as it isn’t pedestrian friendly in Miri). The infinity pool’s awesome. I saw some kids having their swimming lesson there which means this hotel works well with the community. I highly recommend this hotel as with this price, you can never find such a great 5-star hotel in the world! PS: tax is requested in this hotel if you aren’t a Malaysian citizen. However, I didn’t get taxed when I was in KL before going to Miri). Not sure if it’s this hotel or if there are some differences between province and province.…
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 1 Sept 2023
Dear faith1hope2love, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in a club floor sea view room with very nice waterfront scenery. The room was well maintained and clean but had a bit of stale smell. However, the hotel staff was quick to respond with deodorizer when informed . The other fault is the aircon vent built on top of the bath room long bath area. The running of the aircon created strong uncomfortable echo noise in the bathroom. Enjoyed the club lounge services and food. I liked especially the Sarawak Laksa served in breakfast. Overall, enjoyed the stay.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Request for high floor sea view room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 1 Sept 2023
Dear hh8198, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bad communucation by hotel as we arrived to what can only be described as a market event area. Dragged our bags through to reception as the foyer and parking area ourside were full of stalls. Microphones blaring and not what we expected. Privelidged welcome at Accor desk non existant and although we opted for a quick check in it didnt happen. Tried to enjoy our welcome drink but it was too noisy. King executive room was spacious with no carpets which was good. Luckily, we had access to the quieter excutive lounge loung to escape and relax away from the busy noisy foyer. Girls were very helpful and food was ok, but eggs and salmon breakfast was cold when served and poached egg runny as a marathon. Will opt to eat in main area tomorrow so we can at least watch eggs being cooked. The swim pool area was devoid of any sun beds which was disapointing - again replaced me thinks by the band equipment that was set up. If we had known this event was on we likely would have chosen another hotel Lets hope Kutching is better.…
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Ask if any events on
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 30 Jul 2023
Dear Macfod, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic service. Polite staff. Lounge is amazing. Rooms are stunning. The king bed is the biggest I’ve seen and so comfortable. Loved our stay. Will definitely be back. Food in the restaurant is very good. The Maitre De was very welcoming and made you feel really special.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Fynn Pullman, Marketing at Pullman Miri Waterfront
Responded 16 Jul 2023
Dear Yynda, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$53 - US$61 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakMiri DistrictMiri
NUMBER OF ROOMS
328
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Claim Your ListingPULLMAN MIRI WATERFRONT: UPDATED 2023 Hotel Reviews, Price Comparison and 1,067 Photos - Tripadvisor
Frequently Asked Questions about Pullman Miri Waterfront
Which popular attractions are close to Pullman Miri Waterfront?
Nearby attractions include Black Pearl (0.4 km).
What are some of the property amenities at Pullman Miri Waterfront?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Miri Waterfront?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Miri Waterfront?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pullman Miri Waterfront?
Yes, free parking is available to guests.
What are some restaurants close to Pullman Miri Waterfront?
Conveniently located restaurants include Bonzer Restaurant, Ming Cafe, and Khan's Islamic Restaurant.
Are there opportunities to exercise at Pullman Miri Waterfront?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pullman Miri Waterfront have airport transportation?
Yes, Pullman Miri Waterfront offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Miri Waterfront?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Miri Waterfront offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Pullman Miri Waterfront have any great views?
Yes, guests often enjoy the harbour view available here.