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Lot 58B Lorong Empat Kuala Besut, 22300 Malaysia
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About

#5 of 13 Specialty lodging in Pulau Perhentian Besar
Location
Cleanliness
Service
Value
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Property amenities
Free internet
Internet
Restaurant
Beach
Canoeing
Diving
Children Activities (Kid / Family Friendly)
Laundry service
Snorkelling
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Room features
Air conditioning
Private balcony
Refrigerator
Bath / shower
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Malay
507Reviews4Q+A68Room tips
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dialexlee wrote a review Jun 2022
South Yorkshire29 contributions13 helpful votes
+1
We were overwhelmed by the beauty of the island when we arrived. Its not far to walk to the chalets. As an honest reviewer I can say that the place isn't 5 star but has all the basic amenities that's needed. The room we had was above the restaurant and the view was amazing. If people are drinking into the wee hours and are noisy you can easily hear them, bit it didn't affect us. The rooms were clean and most importantly has Aircon and fan and fridge. The shower has plenty of hot water. We had all three meals included which were mostly Asian and were all very delicious. The lady who runs the place is extremely friendly, speaks 3xcellent English and no request was ever too much. We will definitely visit again and my only wish is for them to have more variety of alcoholic drinks, especially cocktails. Thank you for a wonderful stay.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ThomFu wrote a review Aug 2020
Malaysia96 contributions56 helpful votes
We book Cozy Chalet from a travel agent, with an all-inclusive package of 3D2N, including meals and trips to nearby snorkelling areas and reefs. It came to about RM450 per person, which is quite a good deal as we went there during a public holiday. Please bear in mind that New Cocohut is no longer operating here, only Cozy Chalet (they are closed due to the MCO period in Malaysia). Pros: The location here is perfect, as it is near to the Marine Park. Head up further and there are walkways from the Marine Park to other beaches like Teluk Keke. The rooms are newly renovated, clean, and the air-cond is a blessing (weather can be very hot even when it's cloudy). The service is very attentive and friendly. I left my cap during the snorkelling trip and the front desk helped me to get it back! Fruit juices here are cheaper than the rest of the other resorts, quite good too. Cons: The beach in front of Cozy Chalet has no beach chairs, and I found out they were stowed away up on a hill. I have no idea why, but it will be better if they can find a way to get them down and place them on the beach for visitors. Food is very filling, but the taste can be better (hiring a better cook will definitely do it). When we were here, the wifi was down (mobile connection is bad at the island, so even if you have data it won't work), so we had to go over to the nearby Tunabay restaurant, order drinks and use the wifi. Also, the place isn't disabled-friendly as you'll have to climb stairs to reach your chalet (the chalets are built on a hill). If you're looking for a budget place to stay on Perhentian Besar with your family and near to other beaches here, this is it. Do ask for a chalet or room that faces the sea, it will make your experience much more enjoyable.
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Date of stay: July 2020
Location
Cleanliness
Service
Room Tip: Choose a room/chalet that faces the sea. You will love it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Serena P wrote a review Sep 2019
11 contributions5 helpful votes
the room was dirty, they did not tidy up our room in the morning, the first night the shower was cold.. the staff is kind but the resort definely needs a restyling. we stayed there 2 nights, it was enough!
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mathias M wrote a review Sep 2019
9 contributions1 helpful vote
Upon arrival we expressed our worries with the room which was far from the standard shown in the pictures on the booking page that we used. The staff showed us a few other rooms - but all in same condition. We payed approx 1750 RM for 4 nights, which is quite pricey. Therefore we expected a room that was at least maintained. However there were drill-holes in the walls, water damage, partly broken stuff (water tap) and very bad cleaning. We expressed our disappointment and the staff said that the booking web page was trying to promote the place. Therefore we contacted the booking page to get either a discount or another accomodation (since it was not living up to the pictures or the price). They could however inform us, that it is always the accomodations who provide information and pictures. We told the whole story and sent pictures to the booking web page. They contacted the accomodations main office in Kuala Besut. They agreed to a 50% refund so that we could move to another accomodation for the last two nights. The manager on the island either acted like or did not understand English very well which made the process very troublesome. He was in general rude and did not want to help. We moved to the other accomodation and had to come back for the refund. I insisted on a receipt with a signature that we would get the 50% refund. They however denied to give that. It took about half an hour of discussion and waiting to get that..... Very bad service from the manager. We were first informed that we would get the refund in cash but later it was changed since they "did not have cash". They later informed us that we would get the refund trough the Booking page. The booking page however told us that it of course was the accomodation who had to do the refund since they received the money (which makes sense). The accomodation kept denying that. The booking page took further action and called the main office again to ask what was happening since they already agreed to a 50% refund (last two nights). According to the booking page the main office just hung up on them. It all ended up with the booking page refunding us and who knows if they got their money back from cocohut? It is definitely possible to stay in the huts. It is just not as nice as the promoted pictures at all - and quite dirty and overpriced. Don't expect good service from the manager (the rest of the staff was however friendly). Boring breakfast.
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TravelMalaysia88 wrote a review Aug 2019
62 contributions45 helpful votes
Room is ok. The walkway from the beach to the hotel is dark at nights, no streetlamps. The path is under maintenance as there is an ongoing construction at the resort. Girls are not advisable to walk alone during the day as you need to pass by the construction with lots of the male construction workers around. During my check in, the staff didn't inform that we have breakfasts provided. we only knew during checkout by one helpful staff.
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Date of stay: June 2019
Value
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Room Tip: Deluxe rooms offer better view of the islands
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stéphan R wrote a review Jul 2019
Zhonghe, New Taipei55 contributions22 helpful votes
We had a small lunch there, the price is ok not so expensive, the food is just normal, and my burger a little bit too small. It's also a place you can get a decent WiFi. Event from the beach next to restaurant it's working.
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Date of stay: July 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sam wrote a review May 2019
UK111 contributions119 helpful votes
The good: Reception staff are helpful & authentic, and the (dark, but AC equipped) rooms are perfectly adequate for a small family. And it’s pretty affordable. Not so good: the food is awful; v sloppy and about as poor as we experienced anywhere in the Perhentians. Further, the restaurant staff are slow and disinterested, so do not expect anything other that bad customer service. The beach area is nice enough, but take beach shoes as there is a lot of sharp coral both on the beach and in the water. Snorkelling is difficult as there isn’t sufficient water depth clearance above the corals. If you choose to stay here, I recommend that you dine up the beach at the Tuna Bay resort, and that you consider taking water taxis for day trips away from this ‘resort’. On balance we would not return to the New Coconut resort.
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Date of stay: May 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anonymous wrote a review May 2019
1 contribution
When we found something wrong and want to check with the receptionist to raise up our concern,she was showing her impatient face and providing us a terrible service. Hope the resort owner will look into it.
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Date of stay: May 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Davidob wrote a review Apr 2019
London, United Kingdom132 contributions156 helpful votes
We only stayed for one night in the Cozy Chalet’s and that was one night too many. The Chalets are anything but cozy, they are grim, everything brown, dirty smelly bathroom, shower looked dangerous, mouldy fridge, duvets with no cover or sheet on them so just horrid. Breakfast was very limited and very poor, everything had run out and the limited offerings weren’t replaced. The beach is nothing special at all with about three foot of sharp broken coral at the waters edge.
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Date of stay: March 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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gordy3000 wrote a review Oct 2018
Brussels, Belgium311 contributions134 helpful votes
We were supposed to stay at this hotel but were transferred to its sister hotel (Cocohut Long Beach) on the island opposite - Perhentian Kecil. The Cocohut on Perhentian Kecil might be ok for a couple of nights for backpackers but it is nothing like the hotel on Perhentian Besar. First, no one picked us up from the jetty so we had to find the hotel ourselves. We walked along the beach for about 400 metres and then had to walk up a further 250 metres from the beach along a rubbish-strewn path. The dining area for breakfast, lunch etc., is bare - it looks half-finished - and the breakfast buffet is minimal - some white bread with jam, some limited fruit options, tepid coffee, etc. The rooms themselves are large and ok. However, the bathrooms were infested with ants. I suppose that it is not easy to keep them 100% clean on an island like this but we did not have similar problems in other hotels on the islands. The staff at the reception were kind enough. I feel sorry for them having to work in this environment. It is only because of them that I don't give one star to the Cocohut on Perhentian Kecil. On the other hand, the staff for the breakfast buffet don't seem to know what to do. So, don't confuse the new cocohut on Perhentian Besar with its sister hotel with a very similar name on Perhentian Kecil. We thought they were the same. But there is a big difference. Insist on staying at the new cocohut on Perhentian Besar.
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Date of stay: August 2018
Rooms
Cleanliness
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LOCATION
MalaysiaTerengganuPerhentian IslandsPulau Perhentian Besar
NUMBER OF ROOMS
29
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NEW COCOHUT & COZY CHALETS: UPDATED 2022 Hotel Reviews and 566 Photos (Pulau Perhentian Besar) - Tripadvisor

Frequently Asked Questions about New Cocohut & Cozy Chalets
Which popular attractions are close to New Cocohut & Cozy Chalets?
Nearby attractions include Perhentian Islands (0.04 km), Universal Diver (0.1 km), and Teluk Keke (1.1 km).
What are some of the property amenities at New Cocohut & Cozy Chalets?
Some of the more popular amenities offered include an on-site restaurant, kids activities, and laundry service.
What food & drink options are available at New Cocohut & Cozy Chalets?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to New Cocohut & Cozy Chalets?
Conveniently located restaurants include The Barat Perhentian Restaurant, Nia Cafe, and Belinda Cafe.
Which languages are spoken by the staff at New Cocohut & Cozy Chalets?
The staff speaks multiple languages, including English and Malay.
Does New Cocohut & Cozy Chalets have any great views?
Yes, guests often enjoy the harbour view available here.