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Faisalabad Serena Hotel

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Faisalabad Serena Hotel
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84 Reviews from our TripAdvisor Community

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Showing 78: English reviews
Level Contributor
3 reviews
Reviewed 25 October 2016 via mobile

This is has been one of my best business trips only because of great experience of staying at Serena Faisalabad hotel. We had our Annual Sales Conference and every arrangements were up yo the desired level. The quality of food, room services, staff, meeting halls/boarding rooms with audio-visual facilities were simply superb. Would definitely go again.

Helpful?
Thank sajeels
Irfan M, General Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking time to post your valuable feedback. Your comments have been shared with our entire staff. We are very glad to know you were pleased with the hotel overall especially our food quality, rooms, banquet halls and the emphatic services of the staff. We look forward to hosting your stay once again and continuing to meet your... More 

West Sussex, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 October 2016

I visited this hotel while on Business from the UK. The hotel is comfortable with plenty of security. The rooms were clean, spacious and the service of the staff was friendly and pleasant. Breakfast was a varied Menu to suit any diet. I would more than happily recommend this Hotel to others.

Helpful?
Thank EJChadwick
Irfan M, General Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking time to post your valuable feedback. Your comments have been shared with our entire staff. We are very glad to know you were pleased with the hotel overall especially the emphatic services of our staff. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Faisalabad Serena... More 

islamabad
Level Contributor
89 reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 20 September 2016

On reaching the hotel after entering the gate there was no one to receive or point out. Parking was inadequate. This hotel is slightly backward than other Serenas. I have visited Islamabad Serena & Quetta Serena. This is way back. The staff is very nice and on my complaining tried to correct things. Non Smoking Floor (1st Floor Executive Rooms)... More 

Helpful?
Thank n b
Irfan M, General Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking time to post your valuable feedback. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with concerned departments so it will be addressed during your next stay positively. We are very glad to know you were pleased with the hotel overall especially with Chinese food, empathy and compassion... More 

Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
Reviewed 6 September 2016 via mobile

I m on the official visit and this is my seconf visit to Faisalabad Sareena. Overall experience was great. What i like best about the hotel is its amazing structure and a great look. Food was ok but prices are reasonabke too if you are a corporate client.

Helpful?
Thank adnannmanzooor
Irfan M, Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking time to post your valuable feedback. Your comments have been shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Faisalabad Serena Hotel! More 

Lahore, Pakistan
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 September 2016

I stayed there for a night. Despite it being a 5-star hotel, there were flies in the main lobby. The room we were given had poor air conditioning and the staff refused to acknowledge our complaint. Later when we escalated, we were given another room that was much better and had proper air conditioning. The bathrooms are very small and... More 

Helpful?
Thank ZillNiazi
Irfan M, Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience caused during your stay. We are glad to know that your concerns were addressed during you stay. We would like to host your stay once again and will try to meet your expectations.... More 

Multan, Pakistan
Level Contributor
5 reviews
5 hotel reviews
Reviewed 2 September 2016

Pathetic hotel, untrained staff, average food, cramped and smelly bathrooms. Management needs to invest not only into training the hotel personnel but also in hiring some new cooks and cleaners. The only good thing about this place was the friendly smile of front-desk personnel.I would definitely never recommend this hotel to anyone.

Helpful?
Thank Akifa I
Irfan M, Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience caused during your stay. Your comments have been shared with the appropriate departments so it will be addressed during your next stay positively. Thank you for choosing Faisalabad Serena Hotel! More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2016

Nice rooms and expect to have a pleasant and above-average level dining experience at the in-house restaurant. Centrally located and near the main shopping areas and railway station. Everything within walking distance. Need a taxi to go to the Faisalabad International Airport.

Helpful?
Thank Nisar G
Irfan M, Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking time to post your valuable feedback. Your comments have been shared with our entire staff. We are very glad to know you were pleased with the hotel overall especially the location of the Hotel. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Faisalabad Serena Hotel! More 

2 reviews
Reviewed 1 August 2016

Excellent staff with total serving & caring attitude. I arrived late at night and to my surprise reception was as warm and delightful as if it is a routine working hour of a busy day. Great staff with healthy smiles on their faces.

Helpful?
Thank Syed Ghazanfar A
Irfan M, Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking time to post your valuable feedback. Your comments have been shared with our entire staff. We are very glad to know you were pleased with the hotel overall especially the emphatic services of our staff. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Faisalabad Serena... More 

Karachi, Pakistan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2016

Good Hotel, friendly and welcoming staff, Chinese restaurant good, but expensive Breakfast very good, parking for guests average (away from rooms), Rooms need renovation now ageing, electricity wiring etc non standard, Bathroom is small Staff said we got an executive room, but signs point towards another corridor for executive rooms Management need to invest more in hotel unclean tea pot... More 

Helpful?
Thank SaeedAhmed786
Irfan M, Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking time to post your valuable feedback. Your comments have been shared with our entire staff. We value your observations and suggestions and we are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again continuing to meet your expectations. Thank you for choosing Faisalabad Serena Hotel! More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2016 via mobile

I was in Faisalabad for a day trip and couldn't think of a better place to invite customers for lunch then the famous Serena Hotel , although this chain of hotels boasts of great service and decor , I have been highly disappointed with the level of service and the variety of food available at this venue - Faisalabad Serena... More 

Helpful?
Thank Taimur N
Irfan M, Manager at Faisalabad Serena Hotel, responded to this review

Thank you for taking time to post your valuable feedback. Your comments have been shared with our entire staff. We value your feedback and suggestions . We look forward to hosting your stay once again and will meet your expectations. Thank you for choosing Faisalabad Serena Hotel! More 

52 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Conference Facilities

Additional Information about Faisalabad Serena Hotel

Address: P.O. Box # 433 | Club Road, Faisalabad, Pakistan
Region: Pakistan > Punjab Province > Faisalabad
Price Range: RM974 - RM978 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Faisalabad Serena Hotel 4*
Number of rooms: 144
Reservation Options:
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Questions & Answers

Questions? Get answers from Faisalabad Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive Rooms - First floor are good.”
 of 5 bubbles nb002, 20 Sep 2016 | Read review
“Ask to go up and see (inspect) the room before you make all the payments. Flush the toilet and check the shower & bathtub.”
 of 5 bubbles 239nisarg, 6 Aug 2016 | Read review
“Rooms at the back are quieter”
 of 5 bubbles adeelanwer, 10 Jul 2016 | Read review
“Rooms on the Executive Floor with Lawn view.”
 of 5 bubbles 372usmana, 18 May 2016 | Read review
“Garden View from all rooms”
 of 5 bubbles horbetd, 8 Apr 2016 | Read review
5 of 5
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