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Tourmaline Hotel

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#22 of 58 Hotels in Kandy
Certificate of Excellence
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1 room 2 adults 0 children
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Tourmaline Hotel
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340 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Winnipeg, Canada
Reviewed 19 May 2016

Stayed for a couple of days during 2015. Staff were very friendly and the views from the hotel room were magnificent. Might have had more food varieties of choice. They do offer shuttle services to Kandy town a couple of times in a day. Or you may have to get a three wheeler to 200-300 rupees.

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Helpful?
Thank Kokulan V
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Reviewed 18 May 2016 via mobile

We have never come across a friendlier or more helpful hotel staff. They catered to our every wish and did everything with a big smile. How we wish other hotels had such genuinely agreeable employees.

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Helpful?
Thank Rutchell
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Sheffield
Reviewed 13 May 2016

We were on a tour of Sri Lanka and only had one night here. The service and welcome was one of the best we had in Sri Lanka. The senior reception manageress was excellent. There was a candle lighting ceremony , a welcome notice with our names on it , a complimentary drink, and fruit and chocolate in our room...

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Helpful?
Thank AlisonNetherEdge
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

MARBELLA
Reviewed 7 May 2016 via mobile

I was very surprised by the amazing view surround . Any where you look at , you see beautiful mountains . What I didn't like was the food in the restaurant . It was awful . I was in a bad mood just because of the food . Buffet , but tasteless , not a good selection of wines aether...

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Thank Lucy K
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Abu Dhabi
Reviewed 29 April 2016 via mobile

Our experience in this place was not the greatest. I think the best way to describe it is by listing our problems. Here they are: 1.There is no elevator so you have to go up and down using the stairs. Our room was on the second floor! 2.The room was full of ants crawling everywhere. 3.The whole room smelled of...

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1Thank Petra G
Hope Island, Australia
Reviewed 26 April 2016 via mobile

This may be a 5 star because of facilities but not the ambiance or room fit out. Breakfast buffet was a bit lacking in variety, views were amazing from restaurant. Even though the bar looks empty there are plenty of drinks available. Location wasn't to bad but be warn it is up a very steep road so forget walking back!...

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Helpful?
Thank Suni-Jay
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Kochi (Cochin), India
Reviewed 13 April 2016

The reception on arrival after a tiring long journey was soothing with the ever helpful Mr. Jagath and impressively competent Ms. Niroshi almost taking charge of me and my colleague. The room and the furniture and fittings looked fine. Much later we realised that the glass partition between the room and the wash room was transparent and the bamboo curtain...

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1Thank Anand G
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Colombo, Sri Lanka
Reviewed 11 April 2016

Great place ,in such a beautiful location up in the hills - we were treated to a view of the mist and clouds hanging around the surrounding hills in the most magical way.Not only that but also the risen of the sun in the morning. From the very first moment, the service we had was excellent.We had a lovely welcome...

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Helpful?
Thank ApsaraK7
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

peterborough UK
Reviewed 24 March 2016

This hotel is twined with Hotel Topaz,which shares the hill top, so there are lots of facilities, tennis court, swimming pool and children's play area. On an organised tour here so not a lot of free time but I did manage a swim, it's a good size pool. The rooms were spacious, the breakfast and dinner buffet very good, free...

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Helpful?
Thank cjwlutton
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

East Sussex
Reviewed 12 March 2016

Stayed here for 1 night on our cultural tour of SL.It is at the top of a hill & overlooks Kandy. We were upgraded to a suite with a jacuzzi in the bathroom! Room was fab, large room with a dining area,& settees, large bedroom, massive bed, huge picture windows with view across the valley. All very tastefully decorated &...

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Thank Silverladymj
Anura B, General Manager at Tourmaline Hotel, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at The Tourmaline. We are thrilled to learn that you enjoyed your stay and that we succeeded to make your stay a true memorable one. we have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
Refurbished in 2009, Hotel Tourmaline has evolved over the years to portray a resort lifestyle that caters to the discerning traveler. With painstaking attention to detail—from its elegant exterior, cuisine and ambience, the hotel is ideal for both the business as well as leisure traveler. The natural scenic beauty that surrounds the hotel creates the perfect relaxing atmosphere to help you unwind and enjoy the many modern amenities that make your stay a memorable one. ... more   less 

Additional Information about Tourmaline Hotel

Address: Aniwatte, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy
Price Range: RM331 - RM856 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tourmaline Hotel 3.5*
Number of rooms: 24
Reservation Options:
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Hotel Style:
#4 Business Hotel in Kandy
#8 Spa Hotel in Kandy
#10 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Tourmaline Hotel staff and other travellers.
3 questions
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Questions? Get answers from Tourmaline Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“otel is too old you can bring your hair dryer.”
 of 5 bubbles musatafa_, 5 Feb 2017 | Read review
“Deluxe rooms have decent view of the hill”
 of 5 bubbles rahul46329, 9 Oct 2016 | Read review
“Nothing I can say, I think they were all tired looking.”
 of 5 bubbles PaulN256, 16 Sep 2016 | Read review
“we had a twin room facing away from the city”
 of 5 bubbles sarahmL5237AB, 9 Aug 2016 | Read review
“Just don't bother. Basil Fawlty School of Hotel Management Graduates.”
 of 5 bubbles JayM579, 9 Jul 2016 | Read review
5 of 5