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Cinnamon Citadel Kandy

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#9 of 63 Hotels in Kandy
Certificate of Excellence
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1 room 2 adults 0 children
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,230 Reviews from our TripAdvisor Community

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Showing 1,773: English reviews
Hong Kong, China
Reviewed yesterday NEW

After I have been to the Cinnamon Lodge Habarana (same group as this one) just before, I had very high expectations of this place - and got bitterly disappointed! Unfortunately I can mention two positive things only: the very friendly reception staff and the location of the hotel. People at the reception were lovely and friendly and the hotel is...

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Helpful?
Thank ChristianHKG
Reviewed 2 days ago NEWvia mobile

Celebrated my son's birthday in the Pool pavillion @ Citadel. The staff was so wonderful and accomadating despite the rainy condition. The kids loved the food & the set up. Mr.Keneth the F&B mng was wonderful! Thank you "Citadel" for the memorable experience.

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Helpful?
Thank JasmineHathiramani
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback regarding the birthday celebrations at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your session with us. While thanking you for choosing citadel, we certainly hope to welcome you back at our resort for yet another memorable experience

Los Angeles, California
Reviewed 4 days ago NEWvia mobile

Visited in January, hotel was nice and picturesque, however service was a little lackluster, multiple calls to the front desk resulted in lots of platitudes and no action,my husband and I were there on our honeymoon, when we arrived we were told our room wasn't ready and shortly after were told we have been "upgraded"... our new room however had...

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Helpful?
Thank Sara K
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your feedback on Tripadvisor . We thank you for your detailed & candid feedback, we do regret that there were certain aspects of your stay with us which did not have a positive impact on your holiday experience. All aspects highlighted by you have been taken note of for...

Derbyshire, United Kingdom
Reviewed 4 days ago NEW

The hotel is about a 10-15 minute drive from Kandy, in close enough proximity to get a tuk-tuk to Kandy for exploring. It is up a hill so not ideal to walk to Kandy if you’re less able to walk far. The lobby is beautiful and opens up to the swimming pool which overlooks the river. The hotel is huge...

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Helpful?
Thank Tarnya M
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us and we are delighted to know your stay was a great one that highlights the fact that you enjoyed all our facilities and services . We thank you again for staying with us and would be thankful to have the opportunity to serve you again in...

Delhi, Delhi, India
Reviewed 1 week ago NEW

Great hotel with a fantastic view in Kandy..dont even think twice,,was very well greeted by Angela who is sweet and prompt in her services thanks...also nissika at the resturant is simply amazing the way he asks you and your choices..took car of my children 5 & 8 yrs old..keep up the good work nissika.. Food spread was simply wow..for sweet...

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Helpful?
Thank Hurrshk
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and...

Broadstairs, United Kingdom
Reviewed 1 week ago

The setting is fab but the hotel needs to be brought into the 21st century. The rooms are clean and tidy and well fitted for 1985. This is supposed to be an upmarket hotel and really isn't at the present

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Helpful?
Thank pat c
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Your comments taken on board very positively. Thank you nonce again look forward to see you again. If you’re traveling to our area gain soon, don’t hesitate to call us.

Reviewed 1 week ago

We have never ever been so badly treated. We had booked a room for four persons and we have done that nearly a year in advance. When we arrived they gave us a small room with only three beds. The room was so small and the standard was very low. The day after we got the room we have booked,...

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Helpful?
Thank Harriet T
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

Reviewed 1 week ago via mobile

So far our trip has been great with sigiriya region and elephant safari .Unfortunately kandy hasn't lived up to much .Unless someone can tell you the back street secret places to see or eat you are at mercy of tourist tour group commission grabbing visits to spice or Gem Markets where you are funneled into being sold heaps.The cinnamon citadel...

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Helpful?
Thank Simon W
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

Woodbridge, United Kingdom
Reviewed 1 week ago

We had a lovely view from our bedroom. The food was delicious and varied. The pool was beautiful and quiet. I wish we could have stayed longer. The service was perfect. You can get bitten by the river so bring mosi repellent although our delightful waiter told us that coconut oil is the best repellent and gave us some -...

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Helpful?
Thank Cindy186387
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and web pages for promos that you might be interested in. Looking forward to seeing you again soon

Reviewed 1 week ago via mobile

Had great time at the citadel Kandy, the surroundings, and specially the vast veriety of delecios cuisine.. Friendly staff to guide you and assist you always, with good rooms and services. A place you will want to visit again....

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Helpful?
1Thank Jeffrey P
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: RM423 - RM1,486 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Luxury Hotel in Kandy
#4 Family Hotel in Kandy
#4 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view with a balcony”
 of 5 bubbles tarnyam2015, 19 Jan 2017 | Read review
“a river view if you must stay here”
 of 5 bubbles 364patc, 15 Jan 2017 | Read review
“Room facing the river.”
 of 5 bubbles RajanIndia, 6 Jan 2017 | Read review
“Comfortable rooms with river views..... quite a treat.”
 of 5 bubbles OLMODILE, 6 Jan 2017 | Read review
“best views”
 of 5 bubbles NireshaU, 5 Jan 2017 | Read review
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