We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Cinnamon Citadel Kandy

Show Prices
#5 of 53 Hotels in Kandy
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
Panoramas (16)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,337 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,855: English reviews
Start your review of Cinnamon Citadel Kandy
 Click to rate
Chester, United Kingdom
Reviewed yesterday NEW

This hotel is lovely, right on the river. Great views from our balcony and rooms were oh a high standard and very clean. We even had an elephant made of towels on our bed, which was a lovely touch. Great selection for breakfast and dinner. I would defiantly stay here again.

 Report
Helpful?
Thank Emily P
Bristol, United Kingdom
Reviewed yesterday NEW

We were reluctant to stay here again after our previous experiences in 2015 but we had opted on this trip to stay at Cinnamon hotels throughout (5 of them), and were forced to break one leg of our journey (Yala to Habarana) because it was too far to do in just one day. When we arrived at around 5.00pm after...

 Report
Helpful?
Thank Tangawizi_Sandan
Biel, Switzerland
Reviewed 2 days ago NEWvia mobile

Beautiful Hotel, gorgeous location. The restaurant staff members were extremely helpful and super friendly. The food was great. The only negativity was the room A/C was not so good, it needs an upgrade. I would highly recommend this Hotel to anyone.

 Report
Helpful?
Thank Thejani K
Totnes, United Kingdom
Reviewed 3 days ago NEWvia mobile

We went here on our honeymoon, revisiting with our family 30years on. Still lovely, much bigger now but retained original charm and beautiful décor. Rooms are quiet,views of the river,abundant wildlife. Location is close to Kandy. Staff are excellent and buffet meals were superb. Like a child in a sweet shop! Absolutely delicious! We would return tomorrow.

 Report
Helpful?
Thank lindseyriley1
Solihull
Reviewed 3 days ago NEWvia mobile

My wife and me stayed at this outstanding hotel for three nights during our tour of Sri Lanka and we loved it. Check in was efficient and friendly, the staff were efficient and friendly, the food in the restaurant was consistently lovely, the ambiance was fantastic, and the view from our room was magnificent. Talking of which, our room was...

 Report
Helpful?
Thank RedAlertPete
Colombo, Sri Lanka
Reviewed 5 days ago NEW

Love the hotel Located at a convenience place.Staff is good . But need to improve their service quality. Had dinner at their fine dining place.No complains on food.Stayed only one night. I'll visit again.

 Report
Helpful?
Thank dimu007
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, It has been a pleasure to have you with us and thank you for your feedback and recommendations based on your memorable experience during your recent stay with us. We are delighted to know that you enjoyed all our facilities. We have also taken note of all your comments for our betterment. We look forward to your next...

Suffolk
Reviewed 1 week ago via mobile

We have stayed here two nights, lovely hotel and the food at breakfast and the pool bar was great. Although the service is very slow and can be infuriating at times as they clear the tables very quickly at breakfast, so if you leave the table your crockery and cutlery will be removed. It's quite away out of the central...

 Report
Helpful?
Thank mayday25
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your comments on TripAdvisor. We are glad to know that you enjoyed your overall stay.It was indeed a pleasure to have you with us. We have taken note of your concerns and it would be looked into. Once again we would like to thank you for choosing Cinnamon Citadel...

Ragama, Sri Lanka
Reviewed 1 week ago

We booked on the hotel website, which was much cheaper than booking through secondary agents like Hotels.com. Check in was smooth and quick. Bell boy was a friendly chap who cheerfully carried our luggage along a very long corridor, we simply had to tip him extra just for his cheery attitude! Our room was on the ground floor, with the...

 Report
Helpful?
1Thank Sharm77
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Greetings from all of us at cinnamon citadel Kandy! Thank you for taking the time to post a pleasant review on TripAdvisor. We are very pleased to hear that you enjoyed your stay with us. Thank you for admiring the resort. Thank you as well for the compliments made on the quality of food which you seemed to...

London, United Kingdom
Reviewed 1 week ago

Stayed here for two nights as part of a tour of southern Sri Lanka. A decent hotel with good sized rooms, a pleasant bar overlooking the pool and,the hotels best feature, the river view. Heavily used by touring groups of all sizes the evening meal time was busy particularly early on but if you take your time in the bar...

 Report
Helpful?
1Thank Serrif1
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to post your comments on Tripadvisor . We are extremely pleased to know that you had an excellent and enjoyable stay with us. I would also like to thank you for your very kind words in relation to the resort and its facilities. We look forward to have you with us once...

Wantage, United Kingdom
Reviewed 1 week ago

My wife and I spent 2 nights at this delightful hotel situated on the Mahaweli River close to Kandy. All rooms have a delightful view over the large pool and river which has a walkway alongside .. The rooms are excellent with large double bed and all facilities including balcony. Food is to a very high standard befitting an international...

 Report
Helpful?
Thank stradz2202
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us and we are delighted to know your stay was a great one that highlights the fact that you enjoyed all our facilities and services . We thank you again for staying with us and would be thankful to have the opportunity to serve you again in...

1,776 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1574)
Viewed
View from Room (130)
Viewed
Pool/Beach Area (240)
Viewed
Dining (131)
Viewed
Hotel & Grounds (294)
Viewed
Room/Suite (217)
Viewed
Bathroom (41)
Viewed
Family/Play Areas (7)
Viewed
2:15
Videos (2)
Viewed
Other (512)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (194)
Viewed
Amenities (6)
Viewed
Deluxe Room (31)
Viewed
Pool (34)
Viewed
Dining (47)
Viewed
Superior Room (26)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (8)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (2)
Viewed
Dining (3)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Kandy
5.7 km away
Earl's Regency
Earl's Regency
#1 of 1 in Tennekumbura
1,889 reviews
2.9 km away
OZO Kandy Sri Lanka
OZO Kandy Sri Lanka
#8 of 53 in Kandy
911 reviews
2.9 km away
Earl's Regent Hotel
Earl's Regent Hotel
#9 of 53 in Kandy
686 reviews
Show Prices
Show Prices
Show Prices
3.5 km away
Theva Residency
Theva Residency
#1 of 1 in Hantana
590 reviews
2.3 km away
Mahaweli Reach Hotel
Mahaweli Reach Hotel
#10 of 53 in Kandy
942 reviews
2.3 km away
Clove Villa
Clove Villa
#2 of 53 in Kandy
320 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: RM387 - RM986 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Agoda, Priceline, Cancelon, Cheap Tickets and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book on the Hotel website for best rates”
Sharm77, 12 Apr 2017 | Read review
“Rooms overlooking the river for the view.”
Serrif1, 11 Apr 2017 | Read review
“Ask for a river view room”
The-Actuallys, 30 Mar 2017 | Read review
“ask for a river view”
manisfeld, 13 Mar 2017 | Read review
“Avoid basement rooms if you have knee problems. All rooms face the river.”
kalindid_12, 1 Mar 2017 | Read review
5 of 5