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Cinnamon Citadel Kandy

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#9 of 62 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
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2,162 Reviews from our TripAdvisor Community

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There are newer reviews for Cinnamon Citadel Kandy
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Showing 1,717: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Deceptively large, spacious modern hotel looking out across the Mahaweli Ganga river. The rooms are modern, clean and comfortable, and there is a wide choice of good quality food from a self service restaurant or a nice separate sit-down restaurant if you prefer. Service was efficient and friendly. There's a small gym with well maintained equipment and effective air-conditioning! Enjoyed... More 

Helpful?
1 Thank Robert M
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Level Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed 5 weeks ago

I have visited this hotel 2015 December with my family, during my kids vacation. we stayed one night in This hotel and second night in Earls Regency kandy. This hotel is in a magnificent position overlooking the river with a lovely swimming pool and terrace and restaurant all of which take in the view. The rooms are lovely and ours... More 

Helpful?
2 Thank Himal E
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

1 review
Reviewed 5 weeks ago via mobile

Had a fantastic experience during our family stay at this Hotel. Check in process was very simple and we had a chance to select the welcome drink from few options given including three different fresh juices and cinnamon iced tea. Rooms were neat and clean and view from the room was amazing. I had a chance of experiencing three different... More 

Helpful?
Thank Prajesh D
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and... More 

Riedisheim, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2016 via mobile

Despite good location outside city center, calm place close to wonderful River, hotel recently renewed but already aged. Missing items in room such as make up mirror, bath coat etc... Awful and loud AC on roof which drives to nightmare and avoids U to sleep all night. Disapointing ☹️

Helpful?
Thank regine j
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you... More 

Meitar, Israel
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2016

Great hideaway after wandering through a crowded city of Kandy. Very spacious and convenient room. Relaxing pool in the garden at riverside.Extensive variety of delicious food. Ask a room with a river view.

Helpful?
Thank klav
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016 via mobile

I visited this place in 2013 with my wife for a dinner. Nice place located by the river. Calm and quiet surrounding. Food is quality, may be little too expensive. Service is good. Not aware about rooms.

Helpful?
Thank Gayan W
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. More 

Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 October 2016 via mobile

Beautiful location with a great pool. It's lovely to get away from the hustle and bustle of Kandy. We ate breakfast (delicious) and evening meal from the a la carte menu which were tasty and reasonably priced. Reason for not giving 5 a star rating ... We booked through trip advisor and got a reduced rate (the hotel was nearly... More 

Helpful?
Thank Mrsshufflebottom
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. More 

Level Contributor
7 reviews
4 hotel reviews
Reviewed 22 October 2016 via mobile

Great spot to visit Kandy from, with pool, rooms and restaurant overlooking the river. Staff were lovely and rooms were well presented and a good size. Good buffet selection for both dinner and breakfast.

Helpful?
Thank Arthur O
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for your positive 05 star comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward... More 

Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 October 2016 via mobile

Was a bit hungry today and was thinking of having a family lunch. Thought of having a good lunch at Cinnamon and was not at all disappointed! C-Cafe around the pool gave us the best steak we had in Kandy. Omg the steaks were well presented on the dish and was really well prepared. Me and my wife both went... More 

Helpful?
Thank Jason W
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Warm greetings from cinnamon citadel Kandy & thank you for your amazing review on trip advisor concerning your meal experience at the cafe. C Cafe C is our fine dinning signature restaurant & carters for all nationalities. We have some fantastic comments about the food & the services. Your comments are encouraging and I will not miss to... More 

Mansfield, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 October 2016 via mobile

We stayed for two nights as part of a tour. Rooms aren't big and are a little tired, but spotlessly clean. The public areas are fabulous and it's location beside the river gives great views of eagles and fruit bats.

Helpful?
Thank Clive_Sl
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Have a great day More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: RM418 - RM1,071 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Romantic Hotel in Kandy
#4 Family Hotel in Kandy
#5 Luxury Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside has a good view. Plenty of opportunities to see humming birds and bats.”
 of 5 bubbles DeezineWiltshire, 18 Nov 2016 | Read review
“Room number 286 has a noisy AC. But if you are taking 2 rooms, 285 and 286 can be handy, as they have interconnected door.”
 of 5 bubbles sohams87, 14 Nov 2016 | Read review
“Some rooms are quite close to the road although they all face out towards the river. We were aware of some road noise from about 07:00.”
 of 5 bubbles O7050TLrobertm, 31 Oct 2016 | Read review
“Choose river facing rooms”
 of 5 bubbles rebelinpree, 15 Oct 2016 | Read review
“Pay for a suite and ask for a room with a river view, you won't regret it!”
  • Beautiful view in my complimentary bathrobe and slippers!
 of 5 bubbles Kayleigh327, 13 Oct 2016 | Read review
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