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Cinnamon Citadel Kandy

2,662 reviews
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Traveller (1856)
Room & Suite (510)
Pool & Beach (325)
Overview
  • Excellent40%
  • Very good44%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(653 reviews)
“sri lanka”(252 reviews)
“lovely hotel”(89 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (2,662)Write a Review
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885
873
257
69
46
Show reviews that mention
All reviewsthe riversri lankalovely hotelbuffet restaurantmain restaurantswimming poolsuperior roomour honeymoonhalf boardlovely poolstayed longerhotel is situatedpublic areastwo nightsbreakfast and dinnerwelcome drinkrestaurant staff
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21 - 25 of 2,130 reviews
Reviewed 3 weeks ago via mobile

We stayed here on the 13th and 14th of January , if you want a quiet nights sleep this is not the Hotel for you . However It has a huge wow factor. When you arrive you can look through the partly open bar area...More

Thank james p
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 2 weeks ago

Dear Guest, Thank you for sharing your comments with regards to your recent stay with us. We wish to thank you for your constructive feedback. We do regret that certain aspects of your recent stay with us was not up to your expectation. We have...More

Reviewed 3 weeks ago

This is a beautiful property and offered us a comfortable stay. The room size is significant, and the rooms with river facing view provide a breathtaking view. The pool is very well maintained. The bar lounge near pool not only offers excellent food but has...More

Thank TravelBhai
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 3 weeks ago

Dear Guest, Thank you for taking the time to highlight your experience at our hotel and moreover for choosing to stay with us. It's nice to read that you were pleased with your over-all experience and happy with service provided by our caring staff,facilities and...More

Reviewed 3 weeks ago

It was the first time we visited this place. as we enter the lobby all of their staffs were giving us a ravishing greetings and a smile that makes us feels that its like a home away from home. place were more relaxing with an...More

Thank tharindunishan
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 3 weeks ago

Dear Guest, Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us. It is always pleasing to hear that our guests were left highly satisfied with their overall...More

Reviewed 3 weeks ago

This is a well situated hotel close to Kandy, next to a river, with a nice pool and as usual in Sri Lanka amazingly friendly staff. The common areas are open and the breeze passes through the main lounges and upper dining room keeping the...More

Thank Chris S
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 3 weeks ago

Dear Guest , Thank you for taking the time to share your comments on TripAdvisor. We are glad to know that you enjoyed your overall stay.It was indeed a pleasure to have you with us. We have taken note of your concerns and it would...More

Reviewed 3 weeks ago via mobile

I visited the place with my friend. had an amazing evening in Cinnamon Citadel. We were sitting in the bar lounge. The food were delicious and fresh. Cocktails were well presented and taste were absolutely amazing. There were nice selection of beverages and also foods....More

Thank Sha_jayalal
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded 3 weeks ago

Dear Guest, Thank you for taking the time to share your review on Tripadvisor. Your positive comments are very much appreciated. My team and I are glad to know that you were happy with our product and services and that your stay with us was...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$132 - US$947 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$132 - US$947 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1856)
Room & Suite (510)
Pool & Beach (325)
Dining (194)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
Ask a question
FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
0
Votes
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
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Room Tips
"If possible, avoid the 'new' wing."
Read review
"Pool is worth a go even if just for an hour, the views are lovely!"
Read review
"Rooms with views of the river are very nice."
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"Try and get a room with a river view as you won't regret it."
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