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Cinnamon Citadel Kandy

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#9 of 65 Hotels in Kandy
Certificate of Excellence
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1 room 2 adults 0 children
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,280 Reviews from our TripAdvisor Community

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Showing 1,815: English reviews
Mumbai (Bombay), India
Reviewed 23 January 2016 via mobile

It was our anniversary trip to Sri Lanka with our 1 yr old daughter. We stayed in this hotel for 2 days out of our trip of 8 days in total. We not only loved the hotel but always smiling and friendly staff. The property is awesome and so very serene with beautiful views of Mahaweli River. Inhabited with water...

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Thank Vidsrungta
Denia, Spain
Reviewed 22 January 2016 via mobile

Just stayed here for three nights part of a trip we are doing around Sri Lanka. Hotel is lovely, with happy smilie people to make your stay great. Restaurant Suberb with many choices. However during our stay ,on the times we spent around the bar and pool area relaxing you could,nt help notice these areas appeared to lack attention. I.e....

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Thank allen r
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

London, United Kingdom
Reviewed 21 January 2016

We enjoyed a two night stay as part of an escorted private tour of this wonderful country. The riverside location was stunning and from our private balcony we enjoyed a lovely perspective of the copse on the far bank. Room was comfortable and well furnished. Dining could be taken on the extended balcony adjacent to the dining hall where buffet...

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1Thank coatesrogerc
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Greetings from Cinnamon Citadel Kandy and thank you for taking the time to write a review on Trip Advisor following your stay at the resort. . Thank you for admiring the tranquility of the resort and its architectural designing of the spacious rooms and balcony. You might be pleased to know that we were awarded the best green...

Sydney, Australia
Reviewed 20 January 2016 via mobile

A lovely place to stay out of Kandy. When we checked in we were very disappointed with our rooms but were moved to another very quickly which was fine. The pool, bar areas & grounds are all well maintained. Breakfast was excellent. Recommend having dinner at Cafe C to avoid the buffet which looked like a busy cafeteria. Staff were...

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Thank Deb888856
FowmeIBRAHIM, Assistant Manager Opeartions at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Aluthgama, Sri Lanka
Reviewed 20 January 2016

My family and friends had a great time and we love the rooms. We received a free upgrade for all our three rooms. Meals were delicious and the service was really good. Special thanks for Chef Khan who really took care of us personally without forgetting Assistant Manager Foumy Ibrahim for his hospitality. Garden was well maintained and rooms amenities...

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Thank Mirza B
FowmeIBRAHIM, Assistanat manager operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest I would like to thank you for the wonderful review posted on Trip Advisor & for the wonderful comments about the rooms, food and the team I work with and I will not miss to share your comments with all the hotel associates. Thank you once again for your compliments I, together with my team look forward to...

Melbourne, Australia
Reviewed 19 January 2016

Very relaxing setting. Luved having breakfast on the balcony at the buffet overlooking the river. Stayed here for two nights. Good selection of food at the buffet. Service was great from the staff. I think all the rooms have private balconies. Nice big rooms. Our room was right next to the buffet area which was handy after over eating to...

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Thank Bimal A
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Portland, Oregon
Reviewed 19 January 2016

There's a small window in the bathroom to the hallway. people in the bathroom could hear all the conversations in the hallway and people in the hallway could here all the strange noise from the bathroom. Other than that, the room is nice with a balcony looking over the river. ServicepPeople here are not as friendly as other places I...

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Thank Takeo Roman V
London, United Kingdom
Reviewed 19 January 2016 via mobile

We stayed here for the 2nd leg of our Sri Lanka trip for our honeymoon. The hotel looked nice and there was decent service when we got there, and the hotel room was nice and clean enough. The issue was however that our hotel room was located quite close to the staff room, so it was pretty noisy the whole...

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Thank Vitor N
Boston, Massachusetts
Reviewed 17 January 2016

We stayed here as part of a tour arranged by Aitken Spence. It was good value for us for the money we paid. The hotel has all the amenities; the food is good and rooms decent. The hotel is a bit dated, and would benefit from a refreshing of the décor. Though outside the city, it is easy to get...

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Thank musicandarts
Srilanka
Reviewed 17 January 2016

A good standard hotel. Our room was clean with all the am entities that you would expect at a cinnamon hotel. All the staff in all departments were friendly and helpful. We were half board and the buffet are vice in the restaurant had varied choices to suit all. The pool is really nice over looking the lake. To get...

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Thank Julia P

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: RM486 - RM1,105 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Family Hotel in Kandy
#4 Luxury Hotel in Kandy
#4 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were down! on level 3 which seemed odd but the balcony overlooked the river and it was very quiet.”
 of 5 bubbles tageen1, 19 Feb 2017 | Read review
“all the rooms look out over the river but if on ground floor you can walk from you patio to the edge of the river”
 of 5 bubbles mikemiddler1, 18 Feb 2017 | Read review
“make sure the get the correct price and the correct bed.”
 of 5 bubbles kasunip2017, 17 Feb 2017 | Read review
“Try getting a room overlooking the courtyard.”
 of 5 bubbles divy03, 14 Feb 2017 | Read review
“River view is good but not all river view rooms have great river views!”
  • River room view
 of 5 bubbles ianEdinburgh, 8 Feb 2017 | Read review
5 of 5