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Cinnamon Citadel Kandy

2,627 reviews
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Traveller (1837)
Room & Suite (452)
Pool & Beach (320)
Overview
  • Excellent40%
  • Very good44%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(641 reviews)
“cold room”(21 reviews)
“sri lanka”(249 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (2,627)Write a Review
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All reviewsthe rivercold roomsri lankalovely hotelbuffet restaurantmain restaurantswimming poolsuperior roomour honeymoonhalf boardstayed longerlovely poolhotel is situatedtwo nightspublic areaswelcome drinkbreakfast and dinner
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421 - 425 of 2,098 reviews
Reviewed 9 October 2016

We stayed at this hotel for 2 nights on our honeymoon. The communal areas of the hotel are really attractive, modern and clean. Our room was nice with a good view out onto the river. Staff were very helpful and friendly and keen to receive...More

1  Thank dollyg19
Response from FowmeIBRAHIM, Assiatant Manager at Cinnamon Citadel KandyResponded 10 October 2016

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 8 October 2016

The location is lovely by the river. One cannot feel that they are in busy city of Kandy once inside the hotel. Rooms are comfortable. Friendly staff. Pool area is great place to relax. AS usual like other Cinnamon hotels, buffet was excellent. Lots of...More

Thank Dinithi_Peiris
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 9 October 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 6 October 2016 via mobile

The room are very clean and big. The view on the river are wonderful. Staff is nice. Restaurant and food are great. The hotel is modern and confortable. Khan, the naan chief is very friendly and take care of you . Thank you to him...More

2  Thank stéphanie s
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 8 October 2016

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to...More

Reviewed 3 October 2016 via mobile

We arrived late in the evening from the famous festival "Buddha's Tooth in Kandy." To our surprise, we got a room on the basement floor. to reach it is necessary to go down a lot of stairs (and of course also to get them to...More

1  Thank aviram g
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 5 October 2016

Dear Guest. Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We do have elevators for the top floors but not for the others floors. Any special...More

Reviewed 1 October 2016

We spent one night at this hotel set on the banks of the river outside busy Kandy. Arrived early enough to enjoy a swim in the pool. Lots of tourist buses bring visitors. Clean, good service and food. Catered to Western and Asian tastes.

Thank 306jeanneb
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 2 October 2016

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

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18384858687420
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$141 - US$471 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$141 - US$471 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1837)
Room & Suite (452)
Pool & Beach (320)
Dining (194)
Hotel & Grounds (1012)
Bathroom (47)
Family and Play Areas (8)
Questions & Answers
Ask a question
Tabinda S
19 January 2018|
AnswerShow all 4 answers
Response from Golfnut5472 | Reviewed this property |
There are several restaurants nearby. You may have to take a cab or a tuk tuk. Visit to the Tooth Temple is a must. You will also find a food court in a mall nearby this temple. Excellent dining options available at this... More
0
Votes
Room Tips
"Rooms Over looking The River on The Top Floor"
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"Ask for the room that has been renovated."
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"As we were stayed in room no. 309 with river and garden view. This line of rooms are preferable i,e. 308, 309..."
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"superior room with a river view"
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