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Shangri-La's Eros Hotel

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#14 of 702 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,496 Reviews from our TripAdvisor Community

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Showing 2,182: English reviews
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Wilton, United States
Reviewed 2 days ago NEW

Shangri-La is an outstanding hotel in Delhi with an amazing level of service. The high quality of service is clear from the moment one steps into the hotel , check-in, and at tHe restaurants. The staff is very friendly, helpful and efficient. Duty manager. Kabi and manager Rajeev Noelia were very helpful during check-in. Would highly recommend this hotel

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Helpful?
Thank Satish A
Wales UK
Reviewed 2 days ago NEW

Did some reading on this hotel prior to travelling and then to learn that renovations were ongoing I was slightly concerned however this proved to be without foundation. We were very well recieved check in was very swift, and our luggage accompanied us to our room so no problems there. The lobby is quite large with a tea lounge, lots...

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Thank Commz
Reviewed 2 days ago NEWvia mobile

My second stay at this hotel, I love the location so close to Connaught sq. as with all these 5 star hotels in Delhi service is excellent, I like the outside bar Grappa, which is great for a light bite and beer in the evening. Rooms are nice with all the facilities you need, wifi was spot on and reasonably...

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Thank Stewzx9r
Reviewed 3 days ago NEW

It is located in Connaught Place, New Delhi.Rooms and furniture are good.The worst part of it was that there were bugs in the bathroom (that I had to kill) and there was a significant amount of dirt/dust along the door rails (visible when bathroom door is closed).

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Helpful?
1Thank Madhavi74
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears...

Reviewed 3 days ago NEWvia mobile

Good hospitality with smiling faces( Bhuwanendra & Naveen). Especially liked the hot sizzling prawn rice, spicy potato with corn. The environment was adding to the overall quality of foods. Would really like to recommend to anybody planning to travel to india

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Helpful?
Thank Muneer A
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your lovely review about our hotel and recommending us. We are so pleased to learn that you had wonderful stay. Happy to know that you appreciated the hot sizzling prawn rice, spicy potato with corn and found our staff attentive. Your encouraging words mean a lot to us and I have shared the same with...

Reviewed 3 days ago NEWvia mobile

Great tasty food and very supportive staff. Superb service by Bhuvnendra and Naveen. Highly recommend for anyone willing to stay in New Delhi. Thanks for everythg for giving superb food .looking forward to visit again...

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Helpful?
Thank Sonali G
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel and for recomending us. We are so pleased to learn that you had comfortable stay. Happy to know that you appreciated our excellent service standards and found our staff attentive Your encouraging words mean a lot to us and I have shared the same with the team. If your...

New Delhi, India
Reviewed 4 days ago NEW

love this place. Truly grandeur in every aspect. I loved Grappa. Also a great coffee place. Service is impeccable adn food is good too. If you are in Delhi, do visit this place for a great experience and I am sure you wont regret

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Thank teekhi_mircheee
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had a comfortable stay. Happy to know that you appreciated our excellent service standards and found our staff attentive. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you...

Delhi
Reviewed 6 days ago NEW

Horizon club lounge entire team at shangrila delhi is magical team which will make sure and do any impossible thing just like a magician for the comfort of their guests. I frequently visit this place and it's always like I am at my home.my sincere appreciation to horizon team members who are Lee,abhishek,mandeep,komal and last but not the least Megha...

Review collected in partnership with shangri-la.com
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Thank 811Jpat
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found our staff courteous and helpful, choice and quality of food at the Buffet breakfast to your satisfaction. We are very grateful for your gracious appreciation for Lee, abhishek, mandeep, komal, Megha...

Gurugram (Gurgaon), India
Reviewed 6 days ago NEWvia mobile

Firstly I would like to start with 5 stars ✨ for the sous chef Anwar Ahmed and his cooking. Secondly, I know it's a bit lengthy review, but will request anyone booking this hotel for a function, party, conference to read till the end. After a not so good experience in the neighborhood hotels, we thought of trying this hotel...

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1Thank Vievekjain
United States
Reviewed 6 days ago NEW

I stayed at this property for 2 nights, and I am glad I didn't have to stay longer! Check-in/check-out was smooth, but that was one of the only thing that went right. Once I was escorted to my floor, I immediately noticed very, very strong chemical odor. I had been sick, so I thought my senses were a bit off....

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Thank YKL1
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your constructive observations about the room. Your comments about the Spa are valuable and will take this up as a training need going forward. We are glad to learn that you found Dinner at Shang Palace - the Chinese restaurant wonderful and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: RM671 - RM1,262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Priceline, Hotels.com and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Spa Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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