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Shangri-La's Eros Hotel

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#15 of 706 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,546 Reviews from our TripAdvisor Community

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Showing 2,226: English reviews
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Shrewsbury, United Kingdom
Reviewed yesterday NEWvia mobile

Really good hotel. Lovely rooms with all amenities. Spectacular lobby area. Well Located for Connaught place and central Delhi. Good restaurants but not cheap. Helpful staff . The best is the breakfasts buffet. Not normally something I am a fan of but this just has so much choice and such good quality that you can't fail to be impressed. The...

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Thank Simon R
Scotland, United Kingdom
Reviewed yesterday NEWvia mobile

We chose this hotel as a base whilst touring India and Bhutan on both occasions we had a problem, first time was quickly resolved and we were offered access to the horizon lounge, must say this is a real bonus food and drinks served by friendly efficient staff made a difference to our experience of the Shangri La hotel that...

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Thank Elaine W
Chennai
Reviewed yesterday NEWvia mobile

The hotel is under renovation and the place smells of paint and varnish. At check in they also caution you of renovation disturbance. I booked through makemytrip.com and had to call them to get the issue resolved(room change) Hotel staff try their best to look helpful but they are not. They are curt and you don't get the warmth of...

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Thank akhilbhansali
Miami, Florida
Reviewed yesterday NEW

This hotel is perfection. Our only choice for our second visit to Delhi. Great location, outstanding service, amazing food. The spa brings the tranquility you need after a hot day in a busy city. Check out time is 12:00 pm, but our flight was until 2:00 am; Not a problem, things were accomodated so we coud leave our luggage, come...

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Thank Carlos A
Chevy Chase, Maryland
Reviewed yesterday NEW

Please see my review of Dec. 18, 2016. That was my initial stay at the hotel and I had a less-than-wonderful experience. I returned to Delhi a couple months later and stayed here again for three nights. I had a much better experience. First, no gratingly loud music in the lobby upon arrival in the evening (thank you, management, for...

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Thank Abbotsbury92
Toronto
Reviewed 4 days ago NEW

Superb luxury property. In the heart of New Delhi. Great location. Phenomenal selection of restaurants. These are pricey but superb food. Staff throughout hotel ... all departments...are amazing. Balkishan in Housekeeping was a delight. Front desk staff all terrific. Lovely door man. Good security all the way. We LOVED this hotel.

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Thank bseagram
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Brussels, Belgium
Reviewed 4 days ago NEWvia mobile

I had a terrible stay at this hotel, so bad in fact that I left after only 8 hours. I used to live Shangri-La hotels but their properties and service vary so greatly. It started with the first room which was newly renovated - well parts of it were - the phones and electrics had not been updated and were...

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1Thank Englishguy85
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears...

London, United Kingdom
Reviewed 5 days ago NEW

The hotel is immaculate. The service is outstanding, as are the on-site amenities (spa, gym, restaurants, etc.) The hotel is located in an excellent part of Delhi and is walking distance from several sites and nice restaurants.

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Thank E B
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 6 days ago NEWvia mobile

Very nice hotel. Great and attentive staff. Very nice food at Tamra restaurant. Lovely ambience. Bharat and Ashurosh made our dinner at Tamra very special, thank you. Very good customer service. Kamila and Greg

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Thank greg k
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your lovely review about our hotel. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

burton on trent
Reviewed 6 days ago NEW

This was our first port of call during our trip to India. We arrived early in the morning and had advised the hotel that this would be the case in advance. On arrival at around 530 am we were told that our room was ready but if we wanted to check in we would have to pay a full extra...

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Helpful?
Thank Ian B
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Sir, Warm Greetings from Shangri-La’s – Eros Hotel, New Delhi. I write to apologize to you with regards to the above reported feedback on behalf of the entire team here. While the lack of service you experienced is unusual and not the standard of our company, there is no excuse for it to have happened. We have noted your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: RM691 - RM1,169 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#12 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep in mind as much ur room is located in lower levels , u might hear more noise from the bar.. they had live music , while my stay..”
 of 5 bubbles mahsa-amir, 19 Mar 2017 | Read review
“Shangri La is under construction. I think the corner rooms (rooms ending in 17) are larger suites.”
 of 5 bubbles MRMY, 14 Mar 2017 | Read review
“ask for the room top floor. any where below 10th floor is really noisy.”
 of 5 bubbles 755meln, 9 Mar 2017 | Read review
“Get high in the building for views.”
 of 5 bubbles Oaklandish3, 1 Mar 2017 | Read review
“Higher rooms have best views so negotiate this in your booking, as they charge for this privilege”
 of 5 bubbles Ando11, 27 Feb 2017 | Read review
5 of 5