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Shangri-La's Eros Hotel

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#12 of 703 Hotels in New Delhi
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Shangri-La's Eros Hotel
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2,355 Reviews from our TripAdvisor Community

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Showing 2,062: English reviews
New Delhi, India
2 reviews
Reviewed yesterday NEW

We love the Shangrila pool. We live in North Delhi and really enjoy coming for a swim. The staff is great and Sherap, the membership manager has done everything to make us feel completely at home. We really love her hospitality, and the other staff is also great.

Helpful?
Thank jbbuckmine
London
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed yesterday NEW

Stayed here on business November-December 2016. Good: 1. The staff were lovely. Bad: 1. Strong, headache-inducing smell of paint in the room and poor finishing on some of the fixtures 2. Hammering and drilling in the unfinished rooms next to and above me til past 11.30pm that needed 2 phone calls to reception to sort out. 3. A spotlight above... More 

Helpful?
1 Thank andy2581
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

Not the usual Shangri-la you'd get in the rest of the world, below standard. This hotel is old, rooms are rather small, and some of them stink of mould, facilities are old and that is why the owner decided to renovate the hotel. But the thing is, old building doesn't have good sound proof system, therefore you can imagine how... More 

Helpful?
Thank quwhiue
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your review and disturbed to read your comments about the hotel and are sorry to learn that we fell short of your expectations. We have taken up your frank and forthright comments on board and will address the concerns on priority. May I assure that we are competitively priced in the market place.... More 

Long Island, NY
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 4 days ago NEW

Highly recommend everything about this hotel! It's clean, very helpful and friendly staff, great location, and best of all, it has a FANTASTIC restaurant with an extensive fabulous breakfast and sensational dinners! Rooms/beds are very comfortable. Bathroom has all amenities including a clock and scale and magnified make-up mirror. Shower had plenty of hot water and good water pressure. We... More 

Helpful?
Thank travrel
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi and for recommending us. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. Your encouraging comments have been shared with the entire team and we look forward to having... More 

A TripAdvisor Member
Reviewed 4 days ago NEW via mobile

This hotel had some incredible food, especially Tamra restaurant for breakfast and dinner. The hotel itself is lovely, well located and every staff member is so welcoming and helpful. It also has one of the best hotel gyms I have been too and a lovely pool area. My room was the only slightly average part for the price paid, not... More 

Helpful?
Thank A TripAdvisor Member
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. Your encouraging comments have been shared with the entire team and we look forward to having you stay with us... More 

Los Angeles
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 5 days ago NEW

Stayed for 9 nights over a month long trip in India. My Indiavisit Sumit recommends as one can walk to nearby shopping with ease whereas equivalent hotels do not have anything close by to walk to. Although the hotel is renovating rooms they are doing a great job of containing the noise and keeping the available rooms noise and dust... More 

Helpful?
Thank drtike
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your wonderful review and for the recommending our hotel.We are indeed touched. It is heartening to receive such encouraging feedback about the room and inclusive privileges, as well as the service standards that we strive to maintain. So glad you liked our location; centrally situated with rooms that offer great views. In case your travel... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW

It is one of my preferred hotel in the center of Delhi. It has excellent services, including external swimming pool, and also very good restaurants and a nice bar with a lot of people in the evening. Of course it has a cost aligned with the other high level hotels of that zone but I could find a very good... More 

Helpful?
Thank pigi65
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review. We appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our room amenities, the quality of food delectable, found the staff friendly and efficient. Your encouraging words mean a lot to us and I have shared the same with the... More 

eastbourne, UK
Level Contributor
86 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 6 days ago NEW

We stayed here on our arrival in India and were extremely impressed. As this was our first hotel in India we didn't know what to compare it with but now, after a week touring India, we can say that this was the best hotel we stayed in. The room was very comfortable and the breakfast was more than excellent with... More 

Helpful?
1 Thank vse40
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. Your encouraging comments have been shared with the entire team and we look forward to having you stay with us again at Shangri-La's - Eros Hotel, New Delhi. Best regards General Manager More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago NEW via mobile

Stayed here for two nights in Delhi. First night stayed in a refurbished room but got no sleep due to street noise, construction noise, sirens etc. Really need to improve the sound insulation as this place is supposed to be 5 star. Moved to older non refurbished room night two which was much quieter but dated. Felt like we paid... More 

Helpful?
1 Thank Nathan H
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your review and disturbed to read your comments about the hotel and are sorry to learn that we fell short of your expectations. We have taken up your frank and forthright comments on board and will address the concerns on priority. May I assure that we are competitively priced in the market place.... More 

Canberra, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We stayed at Shangri La Eros for a week while visiting India and attending a wedding. It is probably one of the best hotels we ever stayed in. The room we got was nice, clean and with a king size bed. The breakfast served at the hotel restaurant is probably among best one can find anywhere in the world. They... More 

Helpful?
1 Thank AleksandraJoshua
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi and for recommending us. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. Your encouraging comments have been shared with the entire team and we look forward to having... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: RM741 - RM1,174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Shangri-La Hotels and Resorts, Agoda, Orbitz, Priceline, Booking.com and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#8 Spa Hotel in New Delhi
#9 Luxury Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room that is not on the catering/party side of the hotel.”
 of 5 bubbles travrel, 29 Nov 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles drtike, 28 Nov 2016 | Read review
“Try to get for a room on a high floor for views over the town.”
 of 5 bubbles vse40, 27 Nov 2016 | Read review
“check which floors may be undergoing refurbishment to avoid the noise in day time hours.”
 of 5 bubbles Nomadz721, 21 Nov 2016 | Read review
“as far from refurbs as possible,”
 of 5 bubbles Harpesharp, 8 Nov 2016 | Read review
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