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Shangri-La's Eros Hotel

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#14 of 696 Hotels in New Delhi
Certificate of Excellence
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2,427 Reviews from our TripAdvisor Community

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Showing 2,125: English reviews
Reviewed 4 days ago NEWvia mobile

Visited Privee .. VIP access ... Awesome place .. Awesome crowd... If you would like ti have a happening and eventful Saturday Privee is the place to be at. Staff is courteous and friendly ... Their Digital roof would surely grab your Attention. Bit on an expensive side but yes ... Once in a month may be !!!

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Helpful?
Thank Gautam K
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for your encouraging comments have been shared with the entire team and we look forward to welcoming you again. Kindest regards, General Manager

Singapore, Singapore
Reviewed 4 days ago NEW

I have been to shangrila and i must say very nice rooms and service and nice restaurant and bar . People are very good in the hotel and very helpful esp Ayush from housekeeping who always looks after me and there when i need something . Thanks shangrila for the stay

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Helpful?
Thank Djoko P
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi and for recommending us. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. It's truly an honour for us to know that you 'felt at home' away from home as it...

Miami Beach, Florida
Reviewed 5 days ago NEW

I have stayed in multiple hotels of this luxury chain and without any doubts the one in Delhi did not meet my expectations . without any doubts this hotel is not at the levels of others. The staff was not that friendly or were not going beyond the standard and impersonal care . The hotel rooms are dated and they...

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Helpful?
Thank Pethabmia
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears...

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

This is a beautiful hotel set in peaceful grounds in the diplomatic quarter of New Delhi Great rooms and would recomend the horizon club upgrade with separate lounge breakfast and happy hour cocktails included The hotel is a true five star and immaculate staff service and care

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Helpful?
Thank MikeChichester1
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and for recommending the Horizon Club Lounge. We appreciate it immensely. We are so pleased to learn that you had an enjoyable stay. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be...

Mumbai (Bombay), India
Reviewed 6 days ago NEW

We do not have lots of modern hotels near cannaught place, thats how it is my preferred choice. Rooms are adequately spacious, good view. Food is great. Masala Tea needs improvement. Service bit slower and has scope of improvement. Gym is good and has all. Staff needs to smile bit..not sure why they look so angry all the time. Room...

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Helpful?
Thank Rajesh_Sachdeva
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi and for recommending us. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back . Yours...

New York City, New York
Reviewed 1 week ago

Out of last 5 days , I have at the shangrila tea lounge great place , staff is very hospitable specially the tea lounge manger , sorry bad at names also young Sikh girl she knew what kind of tea would I order , hotel like westin Gurgaon should learn from them how to serve camomile , very hygienic food...

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Helpful?
Thank ashishaurora10
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. It's truly an honour for us to know that you 'felt at home' away from home as it is our endeavor to please every one of our guests and to make their stay as comfortable and luxurious...

Tynemouth
Reviewed 1 week ago via mobile

Stayed here with all my family and felt like a western maharajah throughout. Staff, unfailingly polite and courteous, speaking English fluently and all immaculately turned out. Service,service, service throughout. Breakfast buffet lovely, bit disappointed by Dinner buffet, but drinks and canapés in the exec lounge always a treat.

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Helpful?
Thank Marklorr
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi and for recommending us. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. It's truly an honour for us to know that you 'felt at home' away from home as it...

Reviewed 1 week ago via mobile

It's really a luxurious hotel, nice amenities, and kind staff. The gentleman who was in charge of cleaning our room was so kind when we explained that our son was sick. He brought extra water and mouthwash and was very solicitous. Other staff were helpful too. We enjoyed the dinner and breakfast in their restaurants which ran about $30 US...

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Helpful?
Thank Linda M
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Greetings from Shangri-La's - Eros Hotel, New Delhi! We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. The entire team of Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you back and extending exceptional service and experience. Yours Sincerely General Manager

Ahmedabad, India
Reviewed 1 week ago

Stayed here during wedding of one of my cousins. Needless to say, this is one of the best hotels of Delhi based on location and services. Luckily got a higher floor so had really good view of Parliament, Rashtrapati Bhavan etc. Breakfast spread was also pretty good.

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Helpful?
Thank Nikhil V
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi and for recommending us. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property. We are happy to know that you found the property centrally located in the heart of the city...

Philadelphia, Pennsylvania
Reviewed 1 week ago via mobile

This is a five star Delhi hotel that has an on site Bentley. It is a grand building and no expense was spared in classic Shangri-La style. The rooms are lovely and fairly spacious. The bathroom was very nice too. The only con I can think of relates to my experience in the breakfast area. The food options are great,...

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Helpful?
Thank Jonathan B
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for your review for our hotel. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have noted your valuable observations about the service standards and the same will be addressed on priority as a training need. If your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: RM734 - RM1,197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Spa Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great hotel to be inn if you need to stay in Cannught place and great reaturants , liked the Grapa bar as well great concept .”
 of 5 bubbles ashishaurora10, 15 Jan 2017 | Read review
“Try to get rooms to higher floors for a good view!”
 of 5 bubbles nikhilvaswani3008, 11 Jan 2017 | Read review
“Choose club room.”
 of 5 bubbles SydneyRon, 7 Jan 2017 | Read review
“Stay in a club room, the amentities are completly worth it.”
 of 5 bubbles SeattleGina, 4 Jan 2017 | Read review
“Some rooms have been renovated and are very nice. Other rooms need renovation and , whilst they are ok, renovated ones are much nicer”
 of 5 bubbles X1639RJdavidg, 3 Jan 2017 | Read review
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