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Waterstones Hotel

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Waterstones Hotel
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516 Reviews from our TripAdvisor Community

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Showing 491: English reviews
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Kraainem, Belgium
Reviewed 4 days ago NEW

Was here for a business meeting. Hotel very conveniently located five minutes from the airport, but amazingly no plane noise as it's well away from the runways. I had a room on the 6th floor ... the glacier floor, which means they're very white - I stayed some years ago on the rainforest floor and to be honest I preferred...

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Helpful?
Thank Andy F
Reviewed 5 days ago NEWvia mobile

The experience of the Hotel was good. Appearance was good , The food was good with quality and quantity. choose Executive room , Hotel has amazing theme rooms also, if you ask they will arrange for you, Club is amazing with big swimming pool , Gym , Spa, One Spa service was complementary with the executive package , it was...

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Thank j_chetan76
Reviewed 1 week ago NEW

I had to change my booking by a day. The hotel didn't want to do as it was booked via online. The online site also didn't want to help. I had a risk of paying a whole night's rent . I tried twice with the hotel authority and they couldn't help. When I met the hotel manger, he understood the...

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Thank Golam R
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I am glad that we were able to accommodate your request and assist you with a solution and delighted that you enjoyed our club and the restaurants. I also hope you liked our ambiance at...

Reviewed 1 week ago

I really liked Club area with very nice swimming pool. Easy to access and very well maintained. Hotel staff was always very kind to me. Breakfast offered large choice of food even with continental choice.

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Helpful?
Thank Jan Ř
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

First of all I would like to thank you for spending your precious time to write a review . I am glad to hear that you enjoyed your stay with us We aim to provide a truly unique experience, and I am delighted that you enjoyed our hotel and the club services coupled together. Once again, thank you for choosing...

Reviewed 1 week ago via mobile

We visited the hotel on a weekend for leisure. The hotels welcome was fantastic. Shefali made sure our requests were looked after. Even the room service guy Bhagwan was amazing. The club has one of the best pools in Mumbai and the gym is well equipped. Definitely recommend this hotel to business family and friends. The drinks in the club...

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Helpful?
Thank Rajdeep C
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us for your weekend getaway, and taking time to review us on this travel forum. I would like to thank you for the nice words about our staff and such appreciation always help to get the best out of our team members. I have personally forwarded your appreciation to both Ms. Shefali and...

Houston, United States
Reviewed 2 weeks ago

Best fitness center and pool of any hotel that I stayed at. Average breakfast and dinner. Service was lacking. Any request that I made at the restaurant or front desk I had to ask at least twice. Includes laundry pick-up, redoing laundry, water bottles, etc.

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Helpful?
Thank Robert M
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and...

Mumbai (Bombay), India
Reviewed 2 weeks ago via mobile

Ambiance is awesome.. The club and the Hotel.. are connected and Conference Room is nice with blue swimming pool.. The club is having all facilities... But only for members. The food is good and nice place.

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Helpful?
Thank Javed A
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

First of all I would like to thank you for spending your precious time to write a review . I am glad to hear that you enjoyed your stay. We aim to provide a truly unique experience, and I am delighted that you enjoyed our hotel and the club ambiance and also, the food was to your liking. Once again,...

Zürich
Reviewed 2 weeks ago via mobile

The rooms were ok and clean, but I never felt treated with less flexibility in any Hotel I have stayed before. It is the little things (that do not cost anything to the Hotel) that make the guest happen and feel well treated. In more detail: We stayed at the Waterstones Hotel for its location close to the airport and...

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Thank Swiss-Flutterby
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that your detailed constructive feedback has been taken to respective departments and addressed. Kindly accept my sincere apologies...

New Delhi, India
Reviewed 2 weeks ago via mobile

My review as follows:- My room number was 613. Room was huge & well maintained. But few of my colleagues were not happy with their room due to bad view from window. Excellent quality food. 5 minutes walk from international Airport & 20 mins drive from domestic airport.

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Thank arsh_sharma
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

First of all allow me to thank you for taking time out to write a review. I am delighted to know that you had a pleasant stay at our hotel. I am glad that you enjoyed our theme based rooms and the food was to your satisfaction. We are indeed located strategically closer to both the domestic and international airport,...

Newcastle upon Tyne, United Kingdom
Reviewed 18 March 2017 via mobile

Having missed a connection from Mumbai airport we needed somewhere to stay urgently! Waterstones was a godsend. The staff were delightful and exceptionally helpful. We had experienced a very stressful time at the airport, but the Waterstones staff greeted us so warmly (and with a glass of bubbly!) and when we explained we needed to check out at 3am to...

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2Thank Elisabeth2176
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

First of all I would like to thank you for spending time to write a review. I am delighted that you had a comfortable stay after a long haul. I would like to thank you for the nice words about our staff and such appreciation always help to get the best out of our team members. I am also grateful...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 

Additional Information about Waterstones Hotel

Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: RM502 - RM766 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#31 Business Hotel in Mumbai (Bombay)
#34 Spa Hotel in Mumbai (Bombay)
#42 Luxury Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from Waterstones Hotel staff and other travellers.
5 questions
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Questions? Get answers from Waterstones Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for complimentary club access”
manojg553, 31 Dec 2016 | Read review
“Choose your theme before selecting the floor, Ask which floor has the forest / beach / mountain theme etc.”
435sb, 19 Dec 2016 | Read review
“stay far away from their clubs and celebrations locations”
110khalide, 16 Dec 2016 | Read review
“choose the rooms with a warm decor, otherwise you would need blinders to reduce the glare.”
Navichopra, 12 Dec 2016 | Read review
“Quite place all around”
manishbhatia2011, 31 Oct 2016 | Read review
5 of 5