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The Emerald - Hotel & Service Apartments

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376 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Roorkee
Reviewed 25 December 2016

This is an average hotel very close walking distance to the Juhu Beach ( though the Juhu Beach is very dirty ) but great for street food like Pav Bhaji, Masala Dosa and Kala Khatta Ice. Bed just OK , not very comfortable mattress Good Breakfast, tables not so clean Towels just OK, not bright white Free Wifi for 2...

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Thank worldtrotterrke
Reviewed 25 December 2016 via mobile

The hotel room and facilities had everything that we needed and the staff were very friendly, helpful and accommodating. Breakfast was average but alright for the price. In terms of location it is a walk away from the beach and a small food market but to get to the major shopping markets and attractions a drive is required.

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Thank Tanisha L
Greater London, United Kingdom
Reviewed 21 December 2016

Booked two rooms for 1 night. We were happy with the accommodation. Front desk helpful and service was good. We did not eat breakfast as we left very early but they gave packed breakfast for us to take away. Also tea was served in room at 4.00 a.m.

Review collected in partnership with this hotel
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Thank Nayana P
Ahmedabad, India
Reviewed 19 December 2016

Location: The hotel is situated exactly opposite to Sea Princess hotel near Juhu chowpatty(walking distance 7-10 min to beach). Location of the hotel is prime. Hotel: From outside hotel looks very old and tarnished. It is a residential apartment converted into service apartment. There are 6 floors in the hotel. I had superior room which was on the 6th floor....

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1Thank aniket22
A TripAdvisor Member
1 review
Reviewed 18 December 2016 via mobile

I did the booking through an app and paid £620 (53,000 indian rupees for 10 days) expecting to be given at least a large room for 3 people but seemed we were given a double room, not big enough. I tried to explain to the manager that ive been duped but did not actually listened. We had to get an...

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Thank A TripAdvisor Member
TheEmeraldHotel, General Manager at The Emerald - Hotel & Service Apartments, responded to this review

Dear Guest, At the outset, we regret the Inconvenience caused to you during your stay with us. Can I request you share the stay details with us for us to investigate the matter. As there is no name and stay details it is difficult to investigate. You can write to me directly at info@theemerald.com and I will positively revert back...

Reviewed 17 December 2016 via mobile

All but location, the rooms are not in good order. heavily overpriced. just 100 mtrs from the juhu beach, you can expect lack of hot water in taps and faulty flushes. congested room and zero points on ambience.

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Thank Shalabh B
Hyderabad, India
Reviewed 13 December 2016

Excellent Veg Hotel and value for money . Good Staff . Always a memorable trip for me Very near to Juhu Beach and only negative is that you dont have a direct view of Beach but very close to Santacruz Airport

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Thank avnsridhar
Reviewed 10 December 2016 via mobile

Stayed at this hotel last year. The rooms are spacious and the bathroom is very clean. Thoroughly enjoyed the breakfast in the garden every morning with so much variety and the most amazing masala tea . Very friendly staff that will go out of their way to make you feel welcome. Close to many shops and boutiques. Close to the...

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Thank Prenall N
TheEmeraldJuhu, Revenue Manager at The Emerald - Hotel & Service Apartments, responded to this review

Dear Guest, Greetings from The Emerald Hotel & Service Apartments!!! We thank you for choosing us and decorating our hospitality with perfect 5 Star ratings! We are pleased to read your wonderful review on this forum! It is good to know that the impeccable services coupled by the essence of our hospitality, simple pleasures, made your stay remarkable. We look...

Viti Levu, Fiji
Reviewed 27 November 2016

It was a very nice stay at Hotel Emerald in Juhu Mumbai, though it was a short trip but very comfortable. The staff were very helpful and the services provided were efficient. Hope to stay in the same hotel during our next visit.

Review collected in partnership with this hotel
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Thank aranjinac
TheEmeraldJuhu, Revenue Manager at The Emerald - Hotel & Service Apartments, responded to this review

Dear Guest, We thank you for rewarding us with a perfect five star rating and for recommending us to fellow travelers. Your inspiring review did boost our spirits. I would like to thank you for sharing feedback of your recent stay with us. Your kind comments about our staff, facilities and service are very encouraging. We aim to provide memorable...

Reviewed 19 November 2016 via mobile

Paid almost $200 to be close to the clubbing district and they wouldn't let me bring a guest back! You are only allowed to come back to the hotel alone which defeats the whole point of getting a hotel in the clubbing district. If you want to be alone stay home! Save your money!

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1Thank Irfhan R
TheEmeraldHotel, General Manager at The Emerald - Hotel & Service Apartments, responded to this review

Thank you for your feedback and we wish to inform you that we have a strict Guest Policy for the Safety and Security of our in-house Guests including Single Ladies as well Families staying with us. We understand the Inconvenience caused, but the House Rules that have been framed are for the well being and Safety of the Guests. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 

Additional Information about The Emerald - Hotel & Service Apartments

Address: Juhu Tara Road, Mumbai (Bombay) 400049, India
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Price Range: RM262 - RM498 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
The Emerald - Hotel And Executive Apartments
Best Western Hotel Mumbai
Best Western Emerald Mumbai
Hotel Best Western Mumbai
Mumbai Best Western
Hotel Style:
#37 Best Value Hotel in Mumbai (Bombay)
#46 Spa Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from The Emerald - Hotel & Service Apartments staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Initially the rooms we got were not very good but after we talked to the staff we got very good rooms.”
 of 5 bubbles hareshb2017, 17 Jan 2017 | Read review
“Request a suite, does have 2 bedrooms with a lounge and dining area. Kitchenette in these rooms.”
 of 5 bubbles Vis1701, 12 Jan 2017 | Read review
“Prefer Deluxe next visit”
 of 5 bubbles aranjinac, 27 Nov 2016 | Read review
“Bathroom Locks should be checked on regular basis.”
 of 5 bubbles , 21 Aug 2016 | Read review
“superior room for couple, 2-3 bedroom for families & groups”
 of 5 bubbles KuldipNair, 6 Jul 2016 | Read review
5 of 5