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West End Hotel

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213 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Wesley Chapel, Florida
Reviewed 3 days ago NEW

My family and I stayed here for a few nights while visiting Mumbai. Very reasonable rates for this older hotel. The staff was helpful and pleasant. We were made to feel welcome. The restaurant provided buffet meals throughout the day. All offerings were delicious and bottled water always available upon request. I heard this hotel has a fantastic bar. Unfortunately,...

Thank Jose C
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for your positive review. The entire hotel staff enjoyed serving you as much as you enjoyed your stay. We have noted your feedback on WI-FI & we will surely work on improving it. I hope your next stay and just around the corner. Looking forward to welcome you again. Yours Faithfully, Arjun Ramani General Manager West...

Doyline, Louisiana
Reviewed 2 weeks ago

I spent a week at the West End Hotel while I was in Bombay for my son's wedding. The hotel was extremely clean and the staff was great. They were very attentive and I felt like I was a queen. I ate several meals in the hotel restaurant and the food was excellent. Room service was great too. The princess...

Thank Kara G
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Many thanks for such a fantastic review of your recent stay with us. We are very pleased to hear that you had a comfortable stay with us and that our team have taken great care of you. Happy to hear that you enjoyed our in room dining and restaurant. We appreciate you for recommending us to other travelers...

Reviewed 3 weeks ago via mobile

Very clean. Extremely courteous and helpful staff. I dropped my coin purse (with hundreds of rupee notes and a credit card) in the carport area. 10 min later I hadn't even realized it was missing when hotel staff knocked on my door returning it intact. Wow!

Thank Linell Gray M
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for taking time out to write an amazing review. we are very pleased to read your kind comments on our staff & services. We will certainly take your comments for further encouragement amongst the team. Customer security is our prime concern, our every staff is trained to act as security as in when needed. We look...

Chandigarh, India
Reviewed 4 weeks ago

Old property - not a delightful l experience at the time of arrival or any time during my stay . Hotel has not kept up with technology - commercial capital supposedly a business hotel not even providing the basic internet facility free of charge . No tea / coffee machine in the room . Nothing to look out . Dull...

Thank kapvinod
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest Thank you taking time out to review West End. Your organization is booking with us for last 25 years but We are very sorry to hear that you have not enjoyed your recent stay with us. We are a heritage property but we do have facilities like Wi-Fi & business center We noticed that some hotel offer free...

Reviewed 4 weeks ago

Avery dated property. Okay to stay for couple of nights. Being a 68 year old property the property is obviously got its limitations. Rooms are clean and fairly spacious.They have pretty decent breakfast spread including western and Indian food. Bathrooms are clean and serve the purpose.

Thank Pramodh
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thanks for your kinds words and the time you took to share them with us. We are happy to hear, that you have enjoyed your time with us. Rest ensured, that though we are heritage property, we will do everything in our power to appear fresh and modern in terms of facilities & services at all times. We...

Reviewed 5 weeks ago

Arriving at 2am on a Friday night, we were greeted by the night manager informing us that our booking for 4 doubles had been downgraded to 2 rooms with 4 single beds (of which half were camp beds) in each. There was no apology and no acknowledgement that this was a less than ideal situation. They said this was due...

1Thank AndyEng
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest Thank you for taking the time to share your stay experience with us. Please accept my sincere apologies for the problems you have encountered and the lack of empathy my team displayed upon your arrival. It is of the utmost importance to us that the service as well as the product afforded to our guests be of the...

Reviewed 13 December 2016 via mobile

The hotel is near the railway station and next door to the hospital the surrounding area outside the hotel is full of local people who sleep on the streets the hotel itself is an old colonial building with next to no mod cons in it the rooms are large with furniture from the 1960s the beds are hard the showers...

Thank christopher s
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with us. While we pride ourselves on being a “Heritage hotel” there are more modern hotels in the City. We are also in the process of renovation & upgrading our hotel. We apologize for your laundry being returned dirty, will work with our laundry vendor to ensure this is not repeated for...

Reviewed 8 December 2016

Only stayed the one night Décor needs updating although rooms are spacious, not a lot to them Room 401 taps not working, shower has no power Food good portions and well presented staff friendly Expensive bar

Thank Carrotblue
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Sir, Thank you for taking time to review West End. From October we have started the work of updating our hotel which is like a “heritage property”, 68 year old. It is among the first five hotels, built in Bombay. The main water tank is also been repaired & that may have let to less water pressure. We deeply...

Mumbai (Bombay), India
Reviewed 29 November 2016

I stayed in this hotel for a day,the hotel offers rooms of huge size.From the architecture and sizes of room and heights of roof i assume that this hotel was built long time ago. Rooms of the hotel were clean enough but was moisty at the same time.Staff was courteous and friendly .The best part about this hotel is it'sperfect...

Thank Deep179
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for taking time out to review West End. All of us here are delighted to know that you liked our location and services. During monsoon the moisture in the air increases this leads to some dampness. By using dehumidifier, we try to remove some moisture from the air. This dampness is all over Mumbai in monsoon...

Reviewed 23 November 2016

I've stayed 5 nights in West End Hotel and will book again on my next trip to Mumbai. The room was clean and spacious. The staff outstandingly polite and attentive, The managing staff took care of a few errand for me and were accommodating. The hotel is near the landmarks of Mumbai by foot or taxi. All in all an...

Thank Lisemartel

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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Internet
  • Paid Wifi
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room

Additional Information about West End Hotel

Address: 45, New Marine Lines, Mumbai (Bombay) 400020, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: RM388 - RM687 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West End Hotel 3.5*
Number of rooms: 80
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Also Known As:
West End Hotel Mumbai
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Questions & Answers

Here's what travellers have asked, with answers from West End Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is no smoking room area”
 of 5 bubbles kapvinod, 20 Dec 2016 | Read review
“It is not cheap or cheeful”
 of 5 bubbles Carrotblue, 8 Dec 2016 | Read review
“Ensure your room has good Cellular reception”
 of 5 bubbles rahuljemal, 3 Aug 2016 | Read review
“Old Classic Hotel”
 of 5 bubbles 491anilb, 21 Jun 2016 | Read review
“Ask for bigger rooms. Rooms on the Bombay Hospital Side (I think West) may be noisy.”
  • Room 517
  • Room 517 in B&W
 of 5 bubbles jaikris75, 22 May 2016 | Read review
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