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ITC Grand Central

2,228 reviews
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Traveller (710)
Room & Suite (283)
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Overview
  • Excellent71%
  • Very good22%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“k k”(75 reviews)
“chef rajan”(32 reviews)
“shanghai club”(24 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from ITC Grand Central
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,228)Write a Review
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119
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1,487
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Show reviews that mention
All reviewsk kchef rajanshanghai clubpoint of viewlower parelguest relationskebabbusiness tripdosaspecial thanksgreat hospitalityspecial mentionmemorable staycoffee shopchinese restauranthome away from homerooms are comfortable
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1 - 5 of 2,139 reviews
Reviewed yesterday

My husband and I decided on ITC Grand Central for our three-day wedding affair. A grand vintage-style hotel, the utmost warmth and care from the entire team (Nitish Durge; Nivedia; Chef Sumeet; GM Mr Lalkala) left us with memories of a lifetime. Our wedding was...More

Thank NainaH
Hotel's Favourite
Reviewed 25 August 2017

My and my wife's experience of our stay at the Hotel was excellent. The services were great. The General Manager of the Hotel, Mr. Kermen Lalkaka was most helpful,and kind hearted. Not only did he upgrade to a specious suite, but also saw to it...More

Thank Madhookar P
Response from itcgrandcentral, General Manager at ITC Grand CentralResponded 1 September 2017

Dear Guest, Thank you for your wonderful feedback. At ITC Grand Central, it is our constant endeavor to provide our guests with the best services and facilities. A review such as yours inspires us to strive for excellence in our services. Our associates are our...More

Reviewed yesterday

My wife & I Stayed for 6 nights. Two of the girls at the front desk ' Vishakha & Godriann' made our stay more enjoyable and comfortable. They were very attentive and helpful, courtesies and friendly. Always wore a big smile and ready to help.Thank...More

Thank rajenradia
Reviewed 2 days ago via mobile

Me and my newly wedded wife had a very comfortable and relaxing stay. The suite we stayed in was indeed worthy of the luxury collection tag used for this property. The room was very good and the massage chair was an added bonus surprise. The...More

Thank Dwayne D
Response from itcgrandcentral, General Manager at ITC Grand CentralResponded yesterday

Dear Guest, Thank you for your kind words and sharing your experience with us. We sincerely appreciate you taking the time out to acknowledge our teams efforts, me and my team would like to wish you and your wife a wonderful life ahead. We are...More

Reviewed 4 days ago

I'm a resident of Mumbai but once in a while I decide to take a staycation. This was one of them. It was my husband's birthday, so we decided to splurge a little. The hotel is located in Parel. This is probably the only thing...More

1  Thank traveljetter2017
Response from itcgrandcentral, General Manager at ITC Grand CentralResponded yesterday

Dear Guest, Thank you for your sweet message! We are very please to read your valuable feedback. We appreciate you taking out the time and sharing your experience with us. The traffic at this side of the town can be a little off sometimes but...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$178 - US$295 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Mumbai
#6 Spa Hotel in Mumbai
#9 Business Hotel in Mumbai
#13 Romantic Hotel in Mumbai
#16 Family Hotel in Mumbai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$178 - US$295 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Mumbai
#6 Spa Hotel in Mumbai
#9 Business Hotel in Mumbai
#13 Romantic Hotel in Mumbai
#16 Family Hotel in Mumbai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (710)
Room & Suite (283)
Dining (90)
Pool & Beach (31)
Hotel & Grounds (517)
Bathroom (15)
Business Centre & Event Rooms (11)
Family and Play Areas (5)
Questions & Answers
Ask a question
sid182002
9 January 2018|
Answer
Response from itcgrandcentral | Property representative |
Dear Guest, For Indian customers, government approved ID'S e.g. Pan card, Aadhaar card and passport are mandatory at the time of check in. For foreign customers passport along with the Indian visa are mandatory at the time... More
1
Vote
Nikhil S
2 August 2016|
AnswerShow all 3 answers
Response from rajiv1964 | Reviewed this property |
I have visited only for dinners. Have not stayed in the hotel. Hence, I do not know the package that they offer.
0
Votes
Sazz1971
11 March 2016|
AnswerShow all 2 answers
Response from Magnus D | Reviewed this property |
Wifi was included in our room rate - maybe wifi policies have changed
0
Votes
Google Translation
Room Tips
"Book a room in ITC One"
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"best hotel with best service"
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"Higher the better"
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"Choose either south facing window or west facing window for a green view"
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