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ITC Grand Central

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ITC Grand Central
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1,594 Reviews from our TripAdvisor Community

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Showing 1,524: English reviews
Bengaluru, India
Reviewed 14 February 2016

The hotel is one of the best hotels in Mumbai. The location is ideal to visit most prominent places in the city. I had been to this hotel almost after 5 years and the chef remembered that I relish upma dosa in the morning and without even asking for it was there on my table. Fantastic hotel and fantastic hospitality.

Review collected in partnership with ITC hotels
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Helpful?
Thank CANNON_SYSTEMS
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for taking time out and sharing your review on TripAdvisor. The ITC Grand Central does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. The team and I are grateful for your recommendation and look forward to welcoming you back at the ITC...

Hanoi
Reviewed 14 February 2016

I had 2 nites here for my business trip. I would like to give a positive review here for the helpful and professional staff and the good room service. Room is spacious, clean and comfortable, breakfast was good too. There is only one thing that I did not like much, no free wifi here. Recommended for your trip in Mumbai.

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Thank Ha N
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for sharing your recommendations for ITC Grand Central. We are glad you had a comfortable stay with us and enjoyed the welcoming experience that we offer through gracious service and a warm, indigenous ambience. We look forward to the pleasure of welcoming you back soon. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central

Gurugram (Gurgaon), India
Reviewed 13 February 2016

what a superb hotel situated in the middle of the city! Excellent stay from start to end, its just immaculate in every way. Extremely comfortable stay, Staff could'nt have been more pleasing and helpful, They adjust to any customization you want. They simply make you feel at home. Coming over to our room ITC One, its an extremely spacious room...

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Thank Simran21Kapoor
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for taking time out and sharing your review on TripAdvisor. The ITC Grand Central does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. The team and I are grateful for your recommendation and look forward to welcoming you back at the ITC...

Indore, India
Reviewed 12 February 2016 via mobile

What a fine hospitality by itc grand central.food and drinks are excellent,with many different cuisines. Rooms are also very good for a comfortable stay with a very good connectivity.my stay at itc was excellent and thank you so much for your hospitality .

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Thank yashbansal
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for sharing your recommendations for ITC Grand Central. We are glad you had a comfortable stay with us and enjoyed the welcoming experience that we offer through gracious service and a warm, indigenous ambience. We look forward to the pleasure of welcoming you back soon. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central

Toronto
Reviewed 12 February 2016 via mobile

I had the pleasure of recently staying at the ITC Grand Central hotel . The hotel has a great feel to it , a combination of Indian and old British charm , you definitely feel as if your in India ! I would like to make special note of the fantastic guest relations as exhibited by all at the hotel...

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Thank Brad M
Gurugram (Gurgaon), India
Reviewed 11 February 2016

Gaps start when you check In as they are not prepared for your preferences even when this is your 10th visit to them. The Room service butler before serving is more keen to get his check signed & eager to take his tray back before you have picked your cup of tea. at check out the team is again unprepared...

Review collected in partnership with ITC hotels
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Bhubaneswar, India
Reviewed 11 February 2016

True class... This hotel is the limousine of hotels in India at Mumbai... ITC name says it all... All perfect and classy in terms of service,rooms,wifi,food and hospitality. Rooms are super clean and maintained... After TAJ, ITC is the only name that comes in the list. Location is good,centralized. Cost factor is always there as its one of the best...

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1Thank Ansuman2016
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for taking time out and sharing your review on TripAdvisor. The ITC Grand Central does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service. The team and I are grateful for your recommendation and look forward to welcoming you back at the ITC...

Reviewed 10 February 2016

I had the pleasure of staying at the ITC Grand Central for 2 business trips. One during Christmas 2015, and about a month later in January/February 2016. On the first trip I was greeted and checked in by Shazia, and she made me feel like family. I felt a genuine connection with a genuine person. When I arrived a month...

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Thank RoggieRog
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for sharing your recommendations for ITC Grand Central. We are glad you had a comfortable stay with us and enjoyed the welcoming experience that we offer through gracious service and a warm, indigenous ambience. We look forward to the pleasure of welcoming you back soon. Warm regards, Kuldeep Bhartee General Manager, ITC Grand Central

Singapore, Singapore
Reviewed 10 February 2016

You know I am never existed when I have to go to India. It is a dirty place, surrounded by a never ending flow of extreme poverty rubbing shoulders with the rich. The entire environment is a push and pull city that lives in a world of uncontrolled chaos. I guess I should work for the Indian Tourism Board hey....

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1Thank The Edition W
Reviewed 9 February 2016

I usually avoid large hotels, particularly high-rise buildings, but staying at the ITC Grand Central was an unexpected pleasure. It was extremely comfortable, beautifully furnished, and the staff couldn't have been more helpful. Admittedly I was only there for one night, and on a business trip, but it was a memorable experience. The hotel was only built about ten years...

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Thank Belinda-India
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central, Mumbai. Thank you for your feedback further to your recent stay with us and recommending it to fellow TripAdvisor users. I am glad to know that you enjoyed the hospitality and services provided. It is feedback such as these that motivates us to go that extra mile and provide the best to our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 

Additional Information about ITC Grand Central

Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: RM624 - RM1,076 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from ITC Grand Central staff and other travellers.
7 questions
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Kangar
over a year ago
Denver, Colorado

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Questions? Get answers from ITC Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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