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Grand Hotel

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125 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Reviewed 3 weeks ago

PROS: I love the quiet location and the classy curb appeal. It has an old-world appearance. The lobby is bright, modern and tasteful. Finally, a glass-walled shower and bedside reading lamps. The kettle and water bottles are also a nice touch. CONS: I reserved a Deluxe Double room, which the Grand Hotel website describes as "This room features views of...

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Helpful?
Thank Rosanna T
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! We thank you for your valuable time taken to tell us about your experience. Thank you for your kind words about the hotel and the services offered by my team We have since noted your feedback and have taken corrective action at our end.We have actioned the issue faced during your stay and...

Burnley
Reviewed 3 weeks ago via mobile

I picked this hotel for the location, but most of all I wanted a Heritage style hotel within our budget. We were not disappointed at all. Lovely large rooms, comfortable beds and helpful friendly staff. Breakfast was good with Western & Indian choices. I would definitely stay here again.

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Helpful?
Thank Twiggy71
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you for your positive & kind words about the hotel facilities and the services offered by the Grand Hotel team. It gives us great joy that we succeeded in making your stay a memorable one. Comments like these motivates everyone at the Grand Hotel, Mumbai to go an extra mile. We look...

Reviewed 3 weeks ago via mobile

Good hotel to stay in. Very near CST station Mumbai. Rooms are spacious, cleanliness well maintained. Only issue is food, as the buffet breakfast spread is unsatisfactory.. the same chicken sausages.. and egg in different forms!!!

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Helpful?
Thank 12sneha
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you for your valuable time taken to tell us about your experience. We have noted your feedback and are taking corrective action at our end on the areas highlighted by you and will ensure the same is rectified to the best of our efforts. We look forward to welcoming you back soon...

Noida, India
Reviewed 3 weeks ago via mobile

The good: clean room, functional TV, small working table, enjoyable hot shower. Newly furnished room. Complimentary wifi. Lighting. Location. The bad: Below average breakfast & hospitality. Lacks any sign of luxury.

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Helpful?
Thank redhooloovoo
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai ! Thank you for your kind comments on the hotel and we are most thankful for the valuable feedback. We have since noted your feedback and are taking corrective action at our end on the bad points mentioned. We have personally noted your specific feedback regarding the breakfast layout and will ensure the...

Singapore
Reviewed 26 November 2016 via mobile

I spent 3 nights as part of a business training group. Great building of 98 years and recently refurbished. Rooms were big, comfortable, clean and good shower. Staff were great and willing to please at all times. Food was good. Well located and recommended. Thank you to the front desk manager who was very helpful.

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Helpful?
Thank Richard S
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your comments have given us immense satisfaction and I'm glad you enjoyed the room interiors, staff friendliness and heritage experience of the hotel. We look forward to welcoming you back soon and rest...

Stafford, United Kingdom
Reviewed 10 November 2016

I stayed here as part of a group in October. Interesting architecture and big if basic rooms, all very clean. The only problem was the attitude of the staff on the desk who were not friendly and insisted on long bureaucratic procedures just to check in - even when people arrived after a long flight in the early hours of...

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Helpful?
Thank Helen M
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! We have since noted your feedback and are taking corrective action at our end. We are indeed surprised and taken aback on seeing your review however your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected. We...

Reviewed 2 November 2016

The place is located very near to CST railway station. The hotel is clean and very well maintained. The staff is very courteous and helpful. The deluxe rooms are big and offer a small refrigerator as well. Only thing that I would say can be improved is the Breakfast menu option and the towel quality. Currently, very Limited options in...

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Helpful?
Thank Vivek S
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on room interiors, hotel cleanliness, staff friendliness and experience. Your valuable suggestions will definitely help us address the areas of concern and will most certainly help us streamline our offering to the levels expected. We look forward to welcoming you back soon and rest assured,...

London, United Kingdom
Reviewed 18 October 2016 via mobile

Very nice colonial style hotel in fort area of Mumbai, friendly staff, easy to get taxis, basic but very good breakfast. Wifi was unreliable but free. Room was large, clean and quiet. Would definitely stay again.

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Helpful?
Thank John H
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Thank you for your positive & kind words about the hotel facilities and the services offered by my team. It gives me great joy that we succeeded in making your stay a memorable...

Cochin
Reviewed 12 October 2016 via mobile

Beautiful building with spacious bedrooms and very helpful staff. Breakfast offers ample portions but limited choices. A quiet and restful place to stay with plenty of good eating places within easy walking distance.

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Helpful?
Thank Jof I
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Mumbai! Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Thank you for your kind words about the hotel and the services offered by my team. Comments like these motivate everyone at the Grand Hotel, Mumbai to go an extra mile. We look...

Reviewed 7 August 2016

This hotel is in a great location in Mumbai, seemed very safe and quiet and is within walking distance of all attractions (half an hour walk to the Gateway for example). On arrival the staff and concierge were very friendly even though we arrived very late after a long train journey up from Goa. Room was large and clean with...

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Helpful?
Thank Lottie C
Grand1926, Manager at Grand Hotel, responded to this review

Dear Guest, Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback. Your comments have given us immense satisfaction and I'm glad you enjoyed the room interiors, staff friendliness and experience. On behalf of my team, I once again thank you and look forward to welcoming you again. Warm Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Behind the magnificent stone facade lie finely appointed rooms and suites, aesthetically designed conference halls, a gourmet restaurant, thirst quenching bar, amongst other conveniences. Each one is simply yet tastefully decorated. However, it is service more than architecture, which ensures that or customers always return with a smile. Our philosophy is dedicated wholly to customers comforts. Well attired attendants to fresh flowers and good food that transform intimate dinner into Grand memories.Grand Hotel offers various amenities like 24 hour room service , quick check-outs and a central location. Ringed by the port and naval establishments on one side, the land fans our from here to encompass the city's major government and civic centres. Railways, post & telegraphs, art galleries, the museum and other important establishments lie within close proximity of an arc of a mere kilometre of Ballard Estate.Grand Hotel is centrally located in the heart of Ballard Estate which is one of the commercial hubs of Mumbai. ... more   less 

Additional Information about Grand Hotel

Address: 17, Shri S R Marg | Ballard Estate, Mumbai (Bombay) 400001, India
Region: India > Maharashtra > Mumbai (Bombay) > Gateway of India
Price Range: RM360 - RM685 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel 3*
Number of rooms: 68
Reservation Options:
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Questions & Answers

Questions? Get answers from Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor with balcony!”
 of 5 bubbles lottiec843, 7 Aug 2016 | Read review
“Low floor. Lift very old and slow.”
 of 5 bubbles 151IanE, 4 Aug 2016 | Read review
“Sea facing rooms...”
 of 5 bubbles Bharat111450, 19 May 2016 | Read review
“Ideal for families as area tranquil @ night+ weekends”
 of 5 bubbles peterc781, 30 Mar 2016 | Read review
“Ninth floor, overlooking port.”
 of 5 bubbles 941janiner, 26 Feb 2016 | Read review
5 of 5
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