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Hotel Diplomat

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190 Reviews from our TripAdvisor Community

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Showing 165: English reviews
India
Reviewed 1 week ago

Hotel Diplomat is located literally in the lane behind the Taj Mahal Hotel in Mumbai. A great location. Unfortunately, that is where all the goodness ends - run down rooms that badly need painting, the AC where one could not adjust the temperature setting despite being in a Deluxe room, terrible breakfast, and ordinary service. Never again....despite the location and...

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Helpful?
Thank IndiaRavi
Praxis S, Manager at Hotel Diplomat, responded to this review

Dear Guest, Thank you so much for your feedback. We truly value your opinion. I want to apologize for the experience you had with our hotel. We value feedback like yours as it allows us to improve further. Your areas of concern have been worked upon. You will certainly see improvement during your next stay with us. We look forward...

London, United Kingdom
Reviewed 4 weeks ago via mobile

I chose to stay at the Diplomat after a work trip and thought it was reasonably priced. The main positive is that it is very well located! Right next to the Taj and Gateway to India, close to good restaurants (Indigo and Leopold). Upon arrival (around 23:00 on a Saturday night) the music from the trendy bar/club next door was...

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Helpful?
Thank ccsaunders
Praxis S, Manager at Hotel Diplomat, responded to this review

Dear Guest, Thank you for taking the time to share a review. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back again.

Sydney, Australia
Reviewed 28 October 2016 via mobile

When I stayed here, I was greeted on arrival and every time I entered or exited by lovely staff. The 3/5 rating is based on two things, the first was the quality of the rooms which were in desperate need of a spruce up and secondly the fact that exactly that was happening across the hallway from me the entire...

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Helpful?
Thank Chelsea H
Praxis S, Manager at Hotel Diplomat, responded to this review

Dear Guest, Thank you so much for your feedback. We truly value your opinion. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source of motivation for the team. We value feedback like yours as it allows us to improve further. Your areas of concern have...

Reviewed 22 October 2016 via mobile

I booked a room for 20th octobet 2016 from booking.com a week earlier. On 20th morning i received a call from hotel reconfirming my booking. Then 2 hours later they call and say my booking is cancelled due to card declined. They said they informed booking.com but i didn't received any notification from them. If they cancelled then why the...

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Helpful?
1Thank Anubhav B
Praxis S, Manager at Hotel Diplomat, responded to this review

Dear Guest, Thank you so much for your feedback. We truly value your opinion. I want to apologize for the experience you had with our hotel. We value feedback like yours as it allows us to improve further. Your areas of concern have been worked upon. You will certainly see improvement during your next stay with us. We look forward...

Reviewed 9 September 2016 via mobile

A great old hotel in a quiet area near the water and gateway to Mumbai. The sights are in walking distance, Taj Mahal Palace next door. A great breakfast with menu variations each day. All the staff were very cheerful and happy at all times nothing was too much trouble to assist us with any enquiries. A great stay for...

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Helpful?
Thank Liz G
Praxis S, General Manager at Hotel Diplomat, responded to this review

Dear Guest, Thank you for taking the time to share a wonderful review. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source...

Bengaluru, India
Reviewed 8 September 2016

This hotel is located right behind the Taj Hotel and is 2 mins away from Gateway of India (by walk). The hotel accommodation is good enough for a traveler. The rooms are quiet old and one that we stayed in had no carpets and had split beds. The hotel has a restaurant named Indus in the ground floor. The restaurant...

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Helpful?
Thank pradeep M
Praxis S, General Manager at Hotel Diplomat, responded to this review

Dear Team, We are pleased to hear that you were satisfied with the overall experience of your stay with us.Your areas of concern have been worked upon. Your positive comments are a source of motivation for the team. We look forward to welcoming you back again

Reviewed 23 July 2016 via mobile

Unfortunately, Unprofessional System not worth to Stay there they provide me a room i got shocked for Rs7241.oo to me it was not worth for this value ...Same time I called to reception to change my room otherwise will stay for 1 night only my booking was 5 days so immediately same time they showed 1000times better that first room...

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2Thank Yaqoob W
Praxis S, General Manager at Hotel Diplomat, responded to this review

Dear Guest, Thank you so much for your feedback. We truly value your opinion. I want to apologize for the experience you had with our hotel. We value feedback like yours as it allows us to improve further. Your areas of concern have been worked upon. You will certainly see improvement during your next stay with us. We look forward...

San Francisco, California
Reviewed 20 July 2016

I have not stayed at this hotel, but giving a call out to the kind and friendly front desk agent, Sahil. My husband and I needed help calling and translating our location to our Hindi speaking Uber driver (who was lost in finding us). We met Sahil at the front desk, who came right to the street and took a...

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Helpful?
Thank Sister333
Praxis S, General Manager at Hotel Diplomat, responded to this review

Dear Guest, Thank you for taking the time to share a wonderful review. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source...

Reviewed 30 June 2016 via mobile

Really nice hotel with very good facilities.. loved it.. awesome location.. service was good too.. Clean rooms and good housekeeping.. Overall it was awesome..I would recommend this hotel to my friends& family.

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Helpful?
Thank Huzefa A
Praxis S, General Manager at Hotel Diplomat, responded to this review

Dear Guest, Thank you for taking the time to share a wonderful review. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source...

Mumbai (Bombay), India
Reviewed 9 June 2016 via mobile

A no nonsense, value for money, economical business hotel in the a great location. In the heart of colaba behind the old taj. Friendly service, accommodating staff my flight was delayed by almost 14hrs and they just extended my reservation as they were light that night. Good breakfast and great indian food.

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Helpful?
Thank A380ER
Praxis S, General Manager at Hotel Diplomat, responded to this review

Dear Guest, We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back again.

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Amenities

Highlights
  • Restaurant
  • Free Breakfast
  • Room Service
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Hotel Diplomat

Address: 24 26 Boman Behram Marg | Apollo Bunder, Mumbai (Bombay) 400001, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: RM308 - RM429 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Diplomat 3.5*
Number of rooms: 50
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Diplomat staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for a higher floor”
 of 5 bubbles Krish_Chatterjee, 31 May 2016 | Read review
“Rooms in the noth side are quieter”
 of 5 bubbles ishangupte, 23 May 2016 | Read review
“Avoid the third floor or a room next to workers quarters”
 of 5 bubbles fleuriot, 19 Apr 2016 | Read review
“room at the front was fine”
 of 5 bubbles lauretta938, 10 Apr 2016 | Read review
“Poor hotel in best location”
 of 5 bubbles eswarm2016, 27 Mar 2016 | Read review
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