Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ibis, the international hotel brand of Accor and the worldwide reference in the economy sector in Chennai. The place to be in Chennai center on the Anna Salai or Mount Road. The hotel is at walking distance to US Consulate, Citibank, HDFC Bank, IOCL, Siemens, Apollo Hospital, Sankara Nethralaya, Spencers Plaza, Music Academy, Express Avenue and Greams Road. The hotel caters to business at Nungambakkam, RK Salai, Tidel Park, Taramani, Acsendas, OMR, Mylapore, Alwarpet, Adyar, Velachery, Guindy Industrial Estate, Chennai Trade Centre, Anna University and Ambattur Industrial Estate. The hotel is adjacent to ICICI Bank opposite to United Insurance and next to Thousand Lights Metro station. The ibis Chennai City Centre, like all the ibis hotels in India, will provide guests the reassurance of quality from one of the world's largest and most respected economy hotel brands.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The ibis Chennai City Centre Hotel earns high marks for its attentive and professional service that contributes to a comfortable stay. Its prime location is a hit with guests, offering easy access to the city's attractions and essential amenities.
While the inviting atmosphere and cleanliness receive praise, some guests mention a noisy environment and suggest improvements in rooms' ventilation. Although the rooms are noted to be on the small side, the hotel is commended for providing good value and amenities like the varied and quality breakfast spread.
Location
Convenient
Atmosphere
Inviting
Rooms
Cramped
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Saif- good and polite staff appreciable work .honest and humble.
Will recomand to friends and families
Saif- good and polite staff appreciable work .honest and humble.
Will recomand to friends and families
Saif- good and polite staff appreciable work .honest and humble.
Will recomand to friends and families
Saif- good and polite staff appreciable work .honest and humble.
Will recomand to friends and families
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SWAPNA SUBBA, General Manager at ibis Chennai City Centre Hotel
Responded 26 Oct 2024
Dear Guest, Thank you for taking the time to share your positive feedback regarding your recent stay at ibis Chennai City Centre. We are delighted to hear that Saif provided you with excellent service, showcasing politeness, honesty, and humility throughout your visit. Your kind words about our staff's professionalism and friendliness are truly appreciated. Rest assured, we will pass on your compliments to Saif and the entire team. It is our utmost priority to ensure that all our guests have a memorable and pleasant experience during their time with us. Should you have any future stays planned, please do not hesitate to reach out to us directly. We look forward to welcoming you, your friends, and your family back to our hotel. Sincerely, Parvez DAMAD General Manager
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We stayed here with our 2year old kid ... This is a perfect location if you are visiting the US consulate, close proximity, they also have free drop facility. The hotel is also near to the metro stations and public transport. The airport is just 30mins away via cab.
Room was compact with all the amenities and well maintained , neat and clean. Complementary breakfast spread was great with some live counter as well. Also we found there was a printer which could be of great use for the official purpose!
The staffs are thoroughly welcoming and helpful. Mr Ajith , Ms Farhim , Ms. Malswamkimi and the other staffs had been really kind and made nice bonding with our kid. From the front desk personnel to the housekeeping team, the kitchen crew, and management, each person was efficient and willing to attend any request! Would definitely recommend this hotel !
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zenith U, Other at ibis Chennai City Centre Hotel
Responded 31 Mar 2024
Dear Geetanjali D, Thank you for taking the time to share your experience of your stay at Hotel Ibis City Centre Chennai. We are delighted to hear that you found our location convenient, especially for those visiting the US consulate, with close proximity and free drop facility available. It's wonderful to know that you enjoyed the compact room with all amenities, the cleanliness, and the great spread of complimentary breakfast, including live counters. We are pleased to hear that you found the printer useful for your official purposes as well. Your kind words about our staff, especially mentioning Mr. Ajith, Ms. Farhim, Ms. Malswamkimi, and the rest of the team, are truly appreciated. We take pride in providing a warm and welcoming environment, and we are thrilled that you and your kid had a pleasant bonding experience with our staff. Rest assured, your compliments will be shared with the entire team, from the front desk to the housekeeping and kitchen staff, as well as the management. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable stay. Should you require any assistance or have any special requests in the future, please do not hesitate to reach out to us. Sincerely, Parvez DAMAD General Manager
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Room was comfortable and food at the hotel above expectations. Anjali was very helpful. WiFi worked without issues and the rooms were always cleaned on time. Taxi routes were easily accessible and the staff at the front scans all bags upon entry
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SWAPNA SUBBA, General Manager at ibis Chennai City Centre Hotel
Responded 5 days ago
Dear Guest, Thank you for sharing your positive experience during your recent stay with us. We are delighted to know that you found our rooms comfortable and enjoyed the food offerings. It's wonderful to hear that Anjali and our team contributed positively to your visit. We appreciate your comments regarding the cleanliness and accessibility of taxi routes, as well as our security measures for guest safety. Sincerely, Parvez DAMAD General Manager
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This hotel did not meet our expectations while on a lengthy tour of India. Getting to the reception area requires a drive through a construction area that made us wonder where we were going. The entire hotel reminded us of the 1980s with orange molded plastic chairs and black plastic tables. Nothing in the entire hotel bespoke the fact we were in India. This hotel is definitely not conducive for tourists or those preferring an authentic Indian experience. The rooms were small and the bathroom was as small as one would find in a cabin on a cruise ship. Minimal toiletries. We had to ask for towels, soap, and toilet paper. Food in the restaurant was fine when we specified what we'd like to eat. The service was good.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineesh Kurup, Other at ibis Chennai City Centre Hotel
Responded 14 Mar 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Chennai City Centre. We are sorry to hear that your experience did not meet your expectations. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. A part of the French chain Accor Group, ibis has always focused on being eco-friendly and innovative with focus on quality comfort and well-being at the best price. In the economy hotel sector, ibis offers a clean, modern and perfectly equipped room. As much as we would have loved to, we are sorry that we did not represent what you were looking for in India for an authentic experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future when you are looking for a room that has secure safety features and offers value for money at the best price. Sincerely, Vineesh Kurup General Manager
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I stayed here on 27th March 2021 and check out the next day. The condition of the room was very poor. There were no slippers and the shower door was not cleaned properly. In room dining was a bad experience, I ordered one Club Sandwich which I received along with French fries as sides and it has got a burned kind of taste to it plus the food was cold. FnB staffs were very helpful, Bala the bartender made me an amazing drink and Meba was very helpful during breakfast buffet. At the time of checkout, I had asked the receptionist to kindly split my food bills and liqueur bills, but after informing that, he still made an error. I had to wait for like 15-20mins to get the copy of my invoice. Overall it was a terrible experience I had.
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Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineesh Kurup, Other at ibis Chennai City Centre Hotel
Responded 14 Jul 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Chennai City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vineesh Kurup General Manager
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Located in a bustling area, being 10 mins away from the Marina beach and 30-40 mins from the airport, Ibis chennai city centre promised to be a worthwhile place but it failed to deliver on the expectations completely. Starting with check in- took almost 10 mins with no other guests being present at that time. The room was really small which seems to be the 'ibis standard'. There was no bathrobe, the shower height adjustment connection was broken and it was really discomfort able, the toilet flush wasn't sticking to the wall properly. TV played only free channels. The locker in the room was not functional. There was no guide to tour the city and being asked regarding the same, the reply from the front desk was to 'google' it and to catch a bus from outside. I wonder if that's the training provided to Accor employees. The reason offered was that this is a 'business' hotel and that's why they don't provide any information about tourist attractions to their residents. Regarding the food, the price was touching sky high similar to the rates of Pullman hotel and when it comes to the taste, it wasn't worth paying that absurd cost whatsoever. Maybe that's why we saw so many people ordering food from outside and getting it delivered at the gates. Also, the service at breakfast was super slow and very unprofessional. I had to continuously remove the soiled plates from the table by myself as there was nobody to pay attention in the restaurant. Covid 19 protocols were in place and the employees were seen using masks. Shoe shiner machines were available at the lift entrances. Having stayed at hotels all over the world, this lack of professionalism and motivation seems to be a byproduct of the salary cuts implemented by the management under the disguise of covid measures in the hospitality industry. I would not recommend Ibis chennai city centre to anyone who is looking for a enjoyable stay in Chennai.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineesh Kurup, Other at ibis Chennai City Centre Hotel
Responded 21 Dec 2021
Dear Guest, It was a pleasure to have had you stay with us recently. Please accept my most sincere apologies for being unable to live up to your expectations. I have made good note of your feedback. I have shared your feedback with our concern department heads and we are truly sorry that on this stay, we did not live up to your expectations. Our team would do everything to personalize the stay experience. Your feedback has provided ample and specific inputs for us to work upon and improve. It will be our sincere endeavour to prove our commitment to excellence and regain your trust. ibis rooms and bathrooms worldwide are of the same size offering standardized amenities to ensure consistency of the product. I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends., we can’t wait to welcome you back for many more wonderful experiences. Sincerely, Vineesh KURUP General Manager
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The only good thing about this property is its location, rest all is budget in outlook. Right from their service, to their rooms to their offerings. Rooms are bad and pathetic. Cable TV offered has got only free channels, no channel worth seeing. As I was leaving very early in the day, I asked them to pack a breakfast on the go. First day it was good but on the second day when I asked them to pack the same, they have me two pieces of bread and a butter packet. When asked, they said it was a communication error. Only other redeeming feature other than the location are the front office staff who are friendly.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineesh Kurup, Other at ibis Chennai City Centre Hotel
Responded 14 Jul 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Chennai City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vineesh Kurup General Manager
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Rahaman was very helpful and proactively came forward to help me with my room cleaning, laundry and pantry supplies. The hotel staff is very warm and friendly. Staying at Ibis is a pure pleasure. The food the cleanliness and no frills rooms are perfect during a work vist
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zenith U, Other at ibis Chennai City Centre Hotel
Responded 9 Jun 2024
Dear Gautam Mehra, Thank you for your kind words regarding your recent stay at ibis Chennai City Centre. We are delighted to hear that you enjoyed our great service and found our staff, especially Rahaman, to be very helpful and proactive. Providing a warm and friendly atmosphere is our top priority, and we are glad you experienced it. We strive to offer a pleasant and comfortable stay with our clean rooms and quality food. We look forward to welcoming you back soon. Sincerely, Parvez DAMAD General Manager
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I had a fantastic stay here. The cuisine was wonderful, particularly the chicken appetisers, and the ambiance was too elegant and good. Ajith in particular, I can say that the staff was incredibly friendly and caring. He was a huge assistance. The accommodations were well-kept and clean. The room service it's good and fast service, on the bar with their Wednesday music with drinks made us relax and happy. in the house keeping staff are very friendly and good service..l had a lovely experience here without a doubt ill come and stay back on my next visit..
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineesh Kurup, Other at ibis Chennai City Centre Hotel
Responded 2 Jul 2022
Dear Guest, Thank you for being a part of our family and taking the time out to review us and appreciate the hotel. The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the ibis Chennai City Centre again. Sincerely, Vineesh KURUP General Manager
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Worst experience ever. Firstly the entrance itself is shady. You have to take an entire round to actually enter the hotel entrance. Then the reception is not in ground floor it's in 5th floor. You will see people randomly sitting at the entrance lobby which is very unsafe if you are a solo female traveler. The front office staff is the worst. They are super slow, zero coordination they took so much time to check in and gave me a room which doesn't have a main door lock. How safe! Imagine you go to check your room and the door is already open. When i asked the front office manager said my housekeeping just made your room so they would have left it open. To my shock the so called cleaned room bathroom was not clean. It has poop stains. I refused to stay in that room and asked for a room change. The front office manager takes me to another room that is assigned to me..to my shock it was a room which is still.not cleaned and was so called not ready . The front office manager called the front desk to check for another room. Finally I got a room after 45 mins and it was just 30 kins left for the dinner buffet to close. The food was pathetic. Cold and tasteless may be because I was the last guest to eat. The restaurant staff is oki but again no coordination between the department. They don't have tetra pack juices on the go they pour in a glass and give you if you ask for a packed breakfast. Overall horrifying experience ..never going back
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SWAPNA SUBBA, General Manager at ibis Chennai City Centre Hotel
Responded 4 weeks ago
Dear Guest, I am deeply concerned to read about your experience at our hotel. Please accept my sincerest apologies for the inconveniences you faced during your stay. Your feedback is invaluable to us as it helps us identify areas that need immediate attention. I would like to assure you that the safety and security of our guests are of utmost importance to us. We have taken note of your comments regarding the entrance, lobby, and room security. Rest assured, we will review our procedures and make necessary improvements to ensure a smoother and safer check-in experience for our guests. I apologize for the lapse in cleanliness you encountered in the rooms. This is certainly not up to our standards, and I have already addressed this issue with our housekeeping team to prevent any recurrence in the future. Regarding the food quality and service in the restaurant, I am sorry to hear that it did not meet your expectations. Your feedback will be shared with our culinary team and restaurant staff for immediate review and enhancement. I understand your disappointment, and I sincerely hope you would reconsider giving us another chance to provide you with a truly exceptional experience. Should you decide to return, please feel free to reach out to me directly so that I can personally oversee your reservation and ensure a seamless stay. Sincerely, Parvez DAMAD General Manager
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The nearest metro station to ibis Chennai City Centre is Thousand lights Metro station and it is located about 50 meters walking distance and walking time of 3-4 minutes.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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