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Summit Swiss Heritage Hotel & Spa

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244 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Mumbai (Bombay), India
Reviewed 1 week ago

Very helpful and friendly staff, which is the highlight of the place. Location is good, but accessibility is bit of an issue, as all places in Darjeeling, if you need to travel by vehicle. During main power outage, the generator does not supply power to the water heater and room heater. something to keep in mind during winter.

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Helpful?
Thank xavier681
NidhiNahata, Public Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! We appreciate your feedback! It sounds as if between our attentive and caring staff, and the location of the hotel your trip went exactly as planned! Our team is thrilled to have had the opportunity to welcome you and cant wait to have you back! Thank you so much for sending such a kind review of your...

Reviewed 1 week ago

To begin with the hotel is 102 years old and look like a colonial bungalow converted into a pretty looking hotel with cottage and rooms, have stayed in property from 10th till 12th April 2017, the room which was taken by us was Rathong Cottage spacious, comfortable, having seating area for 2 with a balcony attached to room towards the...

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Helpful?
Thank 95maddy
NidhiNahata, Public Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! It is gratifying to receive feedback such as yours which demonstrates that we are delivering Exceptional Value, Exceptional services and upholding these values envisioned by our group. All of us manage the hotel with a deep sense of ownership and I thank you for recognizing that! Our team at Summit Swiss were thrilled to have served you...

Reviewed 1 week ago via mobile

I have stayed in a deluxe room, it's a classical wooden type room with all amenities as required for a heavy winter. Good hospitality by all staffs exclusively the restaurant's. Value and perfect place for a pleasant stay.

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Thank 225balajib
NidhiNahata, Public Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for taking time out and posting your experience at Summit Swiss Heritage on Trip Advisor. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am elated to know that you had a wonderful stay with us. As a hotel, we pride ourselves in the fact that our guests...

Kolkata (Calcutta), India
Reviewed 1 week ago via mobile

The property is a good one,close to the Mall road(walkable). We stayed in one of the heritage rooms.Staff is very courteous & helpful.Food is good ,though its expensive and not that much variety is present. The property does not have a bar.They also have a good travel desk.

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Helpful?
Thank Anasua A
NidhiNahata, Public Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! I am delighted you had a memorable stay at Summit Swiss Heritage, Darjeeling. We are truly grateful for the wonderful things you have said about the hotel, team and services. At Summit Swiss Heritage, we are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward....

Reviewed 3 weeks ago

First of all i chose this hotel for its car parking attribute and beautiful viewing location. Had a delicious evening meal and went to the room. It started getting darker and the weather changed dramatically with hailstone and storm. Suddenly the light went off. We were in complete darkness for a while then the staff started the generator which was...

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3Thank Enlight G
DeepshikhaSherpa, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! At the onset we take this opportunity, for patronizing Summit Hotels and Resorts and express our sincerest apologies for the inconvenience that had been caused during your stay in our hotel Summit Swiss Heritage. In this regards, we would like to inform you that we are going through a major renovation within a couple of months and...

Pune, India
Reviewed 4 weeks ago

Stayed in Gombu (Heritage room). No Views from any where except an old water tank. The room lacked over all feel good factor. The Taps, Flush were leaking, Room Heater failed. The Bed heater exists only in one side of the double bed. The Housekeeping and overall maintenance was bad. However dealings with Front office& Staff of the room service,...

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Helpful?
Thank cancerukb
DeepshikhaSherpa, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste ! It feels extremely delightful to receive such a review from our valued guest. We are thankful to you for sparing some time in reviewing our hotel and it was so generous of you to mention the services offered to you by us was upto your expectations. Thank you once again! However, it was disappointing to know...

Reviewed 4 weeks ago via mobile

Hotel looks very fancy and good ... rooms are also good except bathroom which is very bad.. View from the room is also good and kanchenjunga is also visible from here ... though good is very bad .. breakfast had no much options .. service is also bad and needs improvement. .

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Helpful?
Thank archanakodoth
DeepshikhaSherpa, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste ! Thank you for staying at Summit Swiss Heritage Hotel and in sharing your stay experience with us. The direct view of Mt Kanchenjunga is spectacular from the hotel and glad that you enjoyed it. However, it was disappointing to know the rest of your experiences and the areas are being looked upon with concern and we...

Bedford, United Kingdom
Reviewed 18 March 2017

I stayed for two nights in the Magnolia Suite and was overall pleased with the facilities except the bathroom which left a bit to be desired which was in stark contrast to the rest of the room facilities. Comfortable bed with electric blankets. Fantastic view of Kanchenjunga from the living room. Breakfast was good as was the evening meal I...

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Helpful?
Thank ianjenks2016
DeepshikhaSherpa, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for staying at the Summit Hotels and Resorts and for your lovely review on this forum. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that the colonial property was much to your liking. The guest...

Reviewed 17 March 2017 via mobile

The hotel is located very near to the taxi stand and has a nice view of Mt Kanchenjungha. With clean rooms, friendly staffs and beautiful location this heritage hotel can claim a 4 star rating. But the food is average for the price they claim for it. I will suggest others to go for this hotel.

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Helpful?
Thank Sudipta S
DeepshikhaSherpa, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for staying at Summit Hotels and Resorts and for highlighting the pleasant experience you had with us. I am touched by your generous comments and to learn that your experience at our hotel was unforgettable. It is always our earnest effort that every guest has an outstanding experience each time they stay with us. Your...

Reviewed 16 March 2017 via mobile

Hotel looks amazing when i first saw the pictures on booking portals. I did read the reviews but thought hotel would have changed the thing. But its all the same big spaceous cottages with inadequate lighting , dingy washrooms, very bad maintaintanece sometime Genrator or some time phone donot work. What i like about the property is its location 10...

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Helpful?
Thank Aman M
DeepshikhaSherpa, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for sharing your thoughts with us on this forum. It is delighting to know that you enjoyed the spectacular view of Mt Kanchenjunga and the proximity of the hotel. We understand that, cleanliness and hygiene being the top most priority, we can still work for better. I have shared your review with the entire team...

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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Breakfast included
  • Room Service
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Summit Swiss Heritage Hotel is one of the prides of Darjeeling yester years. The hotel boasts of its rich history and modern amenities. It has a unique old style British colonial architecture dating back to 1914. The rooms are spacious, elegantly furnished and many of these offer spectacular view of the mountains around Darjeeling. The garden and the lawns are an asset. Looking north from the Swiss, the snow- capped ranges of Mt. Kanchenjunga is the main attraction. Located on Gandhi Road, walking distance from Chowrasta, Summit Swiss Heritage Hotel is an oasis of calm on the bustling promenade. Swiss is known for its architecture dating from the colonial era. The hotel is within walking distance of Darjeeling attractions. Summit Swiss Heritage Hotel embodies the elegance and charm of ancient Darjeeling, with modern conveniences of today. The hotel maintains the highest levels of service and has all the amenities, facilities and levels of comfort you would expect. ... more   less 

Additional Information about Summit Swiss Heritage Hotel & Spa

Address: 15/A Gandhi Road | Near Circuit House, Darjeeling 734101, India
Region: India > West Bengal > Darjeeling
Price Range: RM251 - RM519 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Summit Swiss Heritage Hotel & Spa 3*
Number of rooms: 10
Reservation Options:
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Hotel Style:
#6 Spa Hotel in Darjeeling
#7 Family Hotel in Darjeeling
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Questions & Answers

Here's what travellers have asked, with answers from Summit Swiss Heritage Hotel & Spa staff and other travellers.
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Questions? Get answers from Summit Swiss Heritage Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cottage are good in size and have good space also available in and outside of your room.”
95maddy, 14 Apr 2017 | Read review
“Horrible cold room with electricity problem but excellent food. Old smelly generator.”
enlightg2017, 1 Apr 2017 | Read review
“The cottages have a very good view of the mountain range. My advise to all interested travelers to book cottages in this hotel.”
cancerukb, 24 Mar 2017 | Read review
“Great view from the Magmolia Suite.”
ianjenks2016, 18 Mar 2017 | Read review
“Rooms with Fireplace adds to the comfort & style of luxury”
TheTravellingSoul, 4 Mar 2017 | Read review
5 of 5