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Swissotel Kolkata

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Swissotel Kolkata
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1,295 Reviews from our TripAdvisor Community

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Showing 1,231: English reviews
Mumbai
Reviewed 5 August 2016

Fab stay.. JUst Awesome.. Recommended 10 on 10.. Love the staff, the restaurant, the spa, the rooms - everything is just amazing... They way the staff is trained to manage guest experience is noteworthy.. Congratulations to the property GM for driving a customer centric culture.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank austind612
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest, Thank you so much for the lovely feedback of appreciation. It has been my pleasure to always keep my guest happy. We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is...

Mumbai (Bombay), India
Reviewed 5 August 2016

We had a fantastic one day stay at the Swissotel. The service was excellent - loved the infinity pool on the terrace. We all had a blast. We had a minor issue with our room key card but the front desk was very courteous and took care of it. Especial thanks to Amar at the front desk for taking care...

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Helpful?
Thank ManjuPanjwani
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It gives us great satisfaction and also is a great pleasure to learn that you had an enriching experience at the Swissotel Kolkata. We strive to maintain our hospitality service...

Bhubaneshwar
Reviewed 3 August 2016

Location is very Cosy and Ambient Environment,A home away from Home,perfect family vacation at the peaceful area,Neotia Vista,with adjoining City Centre and Eco Park,Wax Museum,Well connected with all parts of Kolkata.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank satyarp
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest Greetings from Swissotel Kolkata! Thank you for choosing our hotel for your recent stay and also for your lovely compliments. We are extremely delighted to have you as an “ambassador” for The Swissôtel Kolkata and we look forward to welcome you back soon The support we receive is highly appreciated and we look forward to your support always....

Greater Noida, India
Reviewed 29 July 2016

While on a business visit, I had Swissotel booked for me. Generally I would have stayed in more Central Kolkata. but considering it was near to the airport, Swissotel served me fine! The location was great - in New Town, Rajarhat and very close to the Airport. The rooms were spacious and tastefully done. Linen was clean and fresh. The...

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Helpful?
Thank sanjay_ska
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest Warm Greetings from Swissotel Kolkata! Thank you for choosing to stay at Swissotel Kolkata and thank you for taking the time to share your feedback. We appreciate your candid review and also sharing your kind words about your experience at our Hotel. We shall look into the areas of concern mentioned in your feedback and try and improve...

Seattle, Washington
Reviewed 29 July 2016 via mobile

This was my first trip to India and the Swiss and there staff made it a great experience. I was there for two weeks and the staff made you feel right at home. Tarak from housekeeping was always right there and made accommodations for cleaning my room as I was working the night shift and sleeping during the day. Baby...

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Helpful?
Thank wakefid
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest Thank you for spending some of your precious time to share your heartfelt review on Trip Advisor and also sharing your kind words about your 'five star' experience at our Hotel. It gives us great satisfaction and also is an enormous pleasure to learn that you had an awesome time at the Swissotel Kolkata and my team assisted...

London
Reviewed 29 July 2016 via mobile

We stayed at this hotel for one night before an early morning flight. initially check in was all smooth no problem. The hotel it's self didn't match 5*status of other hotels in kolkata for the interior and general feel. What let the hotel down for me was the unprofessional and disappointing customer service received from the duty manager when checking...

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Helpful?
2Thank Jay018
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest, Warm Greetings from Swissotel Kolkata. Thank you for taking the time to provide your feedback regarding our hotel. We are certainly disappointed that your stay with us was not a pleasant one. Upon investigation, we realized that you were under the impression that the charges for one of your rooms were already paid, however, you were unable to...

Yokohama
Reviewed 28 July 2016

We stayed there for 8 hours, and it was a wonderful experience to remember. Three of us were checked-in without any trouble at 2am with an upgrade to suite room. Gymnasium was great, breakfast was mind-blowing

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank 657prabirp
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest, Thank you for taking time off to review us on Trip Advisor. It is a pleasure to know that my team took good care of you. It feels great to hear that your short stay at Swissotel Kolkata was extremely comfortable. Breakfast was gratifying to your flavor. We thank you for your warm feedback. We are extremely delighted...

Reviewed 28 July 2016 via mobile

Marvelous stay in Kolkata at the #swissotel. Wonderful interiors, very good services #Baby, perfect gym trainer #Dev and some excellent dining too. Very reasonably priced too for a luxury hotel !!!!!!

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Helpful?
Thank Jonu G
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It is a pleasure to know that you appreciated the hospitality extended to you. It feels great to hear that your stay at Swissôtel Kolkata was extremely comfortable for you....

Kolkatta
Reviewed 26 July 2016

happen to stay at swiisotel again for 4 days on a business trip. Finest bed linen and courteous staff again needs a big applaud. Durbari disappointed me this time. Maya was better. But 4 days same buffet BFast needs a change and variety so that long stay travellers enjoy it.

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Helpful?
Thank RaviGupta08
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest, Thank you for taking time off to review us on Trip Advisor. It is a pleasure to know that my team took good care of you. We thank you for your warm feedback. However, we regret not being able to present to you a delightful culinary experience. We shall be surely coming up with an improvement plan. Thank...

NYC
Reviewed 26 July 2016

I booked this hotel via Booking.com. My flight to Kolkata got cancelled and I contacted the hotel on my situation, but got a cold reply (your reservation can't be cancelled (period)). Finally I was managed to reroute and informed the hotel on my arrival (2;00AM). When I arrived, the room's air condition was not on and it was too hot...

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Helpful?
Thank doranobi
Swissotel_Kol, General Manager at Swissotel Kolkata, responded to this review

Dear Guest, Warm Greetings from Swissotel Kolkata. Thank you for taking the time to provide your feedback regarding our hotel on Trip Advisor. We are certainly disappointed that your stay with us was not a pleasant one. We deeply regret the inconvenience caused to you. Upon further investigation, we feel that a few issues may have lead to your disappointment....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Swissôtel Kolkata is one of the most luxurious addresses in the city of Kolkata which offers well-appointed leisure and business facilities. Boasting an under-one-roof concept, Swissôtel Kolkata has 147 contemporary guest rooms and luxury suites with spectacular Jacuzzis, four restaurants and bars, a fitness centre, a rooftop swimming pool, and over 1261 square meters of meeting space with the largest pillarless banquet in the city. The hotel is part of a new urban development with an attached mall featuring shops, restaurants and a multiplex cinema. Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities, and is noted for its unique offering of Swiss hospitality and attention to detail. The award-winning rooftop Sky Lounge is the jewel of the hotel's three restaurants and bar, offering views over the city. An in-house nightclub with resident DJ attracts hip locals and guests alike. The sumptuous breakfast buffet offers a wide range of choices to energise your day.The business centre and two meeting rooms more than cover all your business needs. Over 1000 guests can be accommodated in cocktail/reception style in Bern, the largest pillar-free banqueting facility - and a team of event planners is on hand to help you hold the perfect wedding at Swissotel Kolkata. Swissotel Kolkata's alpine-inspired Purovel Sport offers you an exclusive ambiance in which to continue your exercise routine, with a fully equipped gym and a breathtaking infinity swimming pool on the roof.The hotel has separate smoking and non-smoking floors, there is free internet throughout except in the banquet areas, and secure parking is also available for your vehicle during your stay. ... more   less 

Additional Information about Swissotel Kolkata

Address: City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700157, India
Region: India > West Bengal > Kolkata (Calcutta)
Price Range: RM422 - RM826 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Kolkata 5*
Number of rooms: 147
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Travelocity so you can book your Swissotel Kolkata reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Kolkata Hotel Kolkata (Calcutta)
Swissotel Kolkata India/Kolkata (Calcutta), West Bengal
Hotel Style:
#3 Family Hotel in Kolkata (Calcutta)
#4 Romantic Hotel in Kolkata (Calcutta)
#4 Business Hotel in Kolkata (Calcutta)
#5 Spa Hotel in Kolkata (Calcutta)
#6 Luxury Hotel in Kolkata (Calcutta)
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Kolkata staff and other travellers.
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Questions? Get answers from Swissotel Kolkata staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th floor is great because the Cafe Swiss is on the same floor”
 of 5 bubbles wahiullah, 23 Feb 2017 | Read review
“Top floor gives a great View”
 of 5 bubbles , 19 Feb 2017 | Read review
“In summers definately go for room with Jacuzzi , for winters not advisable as it is of no use as evident from my above review”
 of 5 bubbles LooniaKirti, 2 Jan 2017 | Read review
“rooms near the lift are more preferable first 5 or last 5 in each floor”
 of 5 bubbles DIBYAJYOTI79, 21 Dec 2016 | Read review
“Try getting odd number rooms that are numbered over 15 and a floor 6 or above for a beautiful view”
 of 5 bubbles Worldtours1, 19 Dec 2016 | Read review
5 of 5