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We go every year here. Very clean and everyone is so friendly. We enjoy going here as a local getaway. We enjoy the sap at this location. This is a wonderful place to stay and we would recommend it any time.
I am a family member attending my nephew’s wedding this weekend in Florence and my sister (the groom’s mother) reserved a block of 20+ rooms at least 6 months, yet when we went to check in around 9 PM after the rehearsal dinner I was...More
Response from Shoals_GM, General Manager at Marriott Shoals Hotel & SpaResponded yesterday
Please accept our most sincere apology for our sold out night and not having your rooms available for the night that you reserved. I can certainly understand the frustration it must have caused you being separated from your party on such a special occasion. I...More
We stayed at hotel for our anniversary and made reservations well in advance. After reading reviews and tips I knew I wanted on the 5th or 6th floor and close to the ends for views and reduced noise level. These are very good tips but...More
The hotel looks very new and glitzy from the outside. The room interior however is a little tired and gloomy. Bath quite small with scratchy towels but all v clean. Nice to have a balcony and a fridge.
We arrived and there were no staff...More
Response from Shoals_GM, General Manager at Marriott Shoals Hotel & SpaResponded 4 weeks ago
Thank you for choosing the Marriott Shoals and for taking the time to provide us this feedback. I deeply regret that we failed to exceed your expectations. I was horrified to hear about you experience. I have no explanation nor am I going to offer...More
My husband and I have stayed at this hotel at least once/twice a year over the last four years. We have loved it every single time. The staff is extremely friendly and make you feel like you are family. The rooms are always clean and...More
Response from Fiery2015 | Reviewed this property |
I think this particular hotel will allow that. I booked two rooms using an RSA discounted rate for both rooms. It would be best to contact the hotel before you go so that you don't have any surprises when you get there.