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The hotel itself was nice and clean but the experience I had with the staff was all but questionable. The front desk woman was not the nicest person to be in communication with. Not only was no eye contact made the entire time when speaking...More
1 Thank christinechases110
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 20 October 2016
Thank you so much for your review of our hotel. We are pleased to know you liked the cleanliness of our hotel and enjoyed your stay with us. We would like to apologize that the service and response you received from our staff...More
A good mid-level hotel. Our room was king suite. The bed was comfortable. The room was obviously used a lot because it was showing a few signs of wear and tear. The bathroom does not have a fan and door closes automatically, so signs of...More
Response from GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 4 October 2016
Thank you for your review of the Holiday Inn Express of Gulf Shores, Alabama. We appreciate your feedback. We are about to begin renovations in order to corect a few problems, such as the ventilation in the bathrooms. I am happy to see that you...More
I loved the ease of location. A short drive down the main road took us right to the beach, dining and shopping. The front desk staff was very friendly and helpful. We enjoyed a nice breakfast and the staff had everything well stocked. The small...More
First time we stayed at a Holiday Inn Express and was pleasantly surprised with the room. It was large enough, well decorated, clean, and quiet. Breakfast was adequate. For the price we will stay again.
Thank Art D
Response from GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 26 September 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Know the rating does not seem to match the title. I have come to expect more from Holiday Inn. I believe they tried to revamp their reputation a few years ago and they had. New hotels, new color scheme and such. The problem is that...More
1 Thank moore1200
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 9 October 2016
Thank you for staying with us and for sharing your experience. I am sorry to hear that you did not fully enjoy your stay with us due to the condition of the hotel, specially the overall cleanliness and the water supply. Please accept...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$98 - US$244 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from realkyhick | Reviewed this property |
Please note that Gulf Shores and Orange Beach do not permit dogs on beaches at all, and I haven't seen any exemptions for service animals listed. I would contact HI Express to let them know you have a service dog with you... More
Please note that Gulf Shores and Orange Beach do not permit dogs on beaches at all, and I haven't seen any exemptions for service animals listed. I would contact HI Express to let them know you have a service dog with you. As for the beaches, you might want to call Scott Smothers, the beach safety supervisor for Gulf Shores, at 251-968-2040.