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Phoenix All Suites Hotel West

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Traveller (57)
Room & Suite (24)
Pool & Beach (10)
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Overview
  • Excellent51%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“bunk beds”(49 reviews)
“bahama bobs”(17 reviews)
“full kitchen”(30 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Kitchenette
All hotel details
Additional information
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Reviews (804)
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803 results
Traveller rating
389
213
128
41
32
Traveller type
Time of year
LanguageEnglish
389
213
128
41
32
Show reviews that mention
All reviewsbunk bedsbahama bobsfull kitchenhalf bathroom was cleanelevators were sloweating placesbrett robinsonlove this placeenjoyed our staygreat place to staybeach trippool areagreat tripwasher and dryersleeper sofarestaurants and shopping
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1 - 5 of 803 reviews
Reviewed 4 days ago

I have been staying at Phoenix all suites West for 15 years. Everyone is so friendly. The rooms are clean. The only issue is that the elevator is extremely slow. Other than that I would not stay anywhere else!!!

Review collected in partnership with this hotel
Thank dananelson10
Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded yesterday

Wow!!! Thank you so much for being such a wonderful guests of ours!!! We appreciate you making us your home away from home on the beach!! Come back and see us again soon!!!

Reviewed 4 days ago

Awesome stay at the Phoenix All Suites West. Elevators have been improved and the staff was friendly. the pools and rooms have also been updated. The city has poured medians in front of the hotel. It is a tough turn in a big truck or...More

Review collected in partnership with this hotel
Thank kevindJ5731BB
Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded yesterday

Thank you for the 5 star review!!! We appreciate your feedback and will be sure to have our management team address your concern as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We look forward to welcoming you...More

Reviewed 5 days ago

Besides the limited parking, which didn't bother me because I only had one car, it was a great place to stay. We were on the 12th floor which had a beautiful view. The rooms or clean and had plenty of room. The clerks at the...More

Review collected in partnership with this hotel
Thank AudreyChance
Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded yesterday

Thank you for the 5 star review!! We are happy to hear that you enjoyed the hospitality of our staff as well as the beautiful view from your room!!! Thank you again for being our guests!! We look forward to welcoming you back again soon...More

Reviewed 5 days ago

I felt the accommodations were over-priced . You don't pay $300 per nite for 3 nites and are expected to take out your trash and wash the dishes prior to check-out!!!! The 2 elevators are insufficient to handle the number of floors in thee condo....More

Review collected in partnership with this hotel
Thank Gene T
Reviewed 5 days ago

Beautiful beaches; well-stocked kitchen ware; unfortunately, there were some problems with the elevator --- not good for being handicapped on the 9th floor. Overall, though, our trip was quite pleasant.

Review collected in partnership with this hotel
Thank bugleboy218
Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded yesterday

Thank you for the great review!! We appreciate your feedback and will be sure to have our management address your concern as we continue to update and enhance our property. Thanks again!! We hope to see you again soon!!!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$157 - US$451 (Based on Average Rates for a Standard Room)
Hotel Style
#3 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$157 - US$451 (Based on Average Rates for a Standard Room)
Hotel Style
#3 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (57)
Room & Suite (24)
Pool & Beach (10)
Questions & Answers
Ask a question
Jenni9779
20 July 2017|
Answer
Response from JanetBrettRobinson | Property representative |
Smoking is not allowed on the balconies or public space. Ask the front desk for the smoking permitted area. There is a company that rents beach chairs or you are welcome to bring your own. The hotel will provide and... More
0
Votes
Jenni9779
19 July 2017|
AnswerShow all 2 answers
Response from JanetBrettRobinson | Property representative |
There are beach chairs that you can rent through an independent company or you can also bring your own. The weather is beautiful today ....come see us soon.
0
Votes
Beffany11987
18 July 2017|
AnswerShow all 2 answers
Response from Virginia R | Reviewed this property |
Never used wi-fi. Used cell phone.
0
Votes
Room Tips
"Room tip colon take a picture of your key code on your phone because there are no keys. There is a digital..."
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"It would be advantageous if TV instructions were included."
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"Don't stay in Condo 706 unless you take a hazmat team with you."
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"Take your own fire extinguisher"
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