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Phoenix All Suites Hotel West

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Traveller (57)
Room & Suite (24)
Pool & Beach (10)
Overview
  • Excellent50%
  • Very good26%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“bunk beds”(49 reviews)
“bahama bobs”(16 reviews)
“full kitchen”(30 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Kitchenette
All hotel details
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Reviews (776)
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775 results
Traveller rating
371
207
126
41
30
Traveller type
Time of year
LanguageEnglish
371
207
126
41
30
Show reviews that mention
All reviewsbunk bedsbahama bobsfull kitchenhalf bathroom was cleanelevators were sloweating placesbrett robinsongreat place to staybeach tripenjoyed our staypool areagreat tripsleeper sofawasher and dryerrestaurants and shoppingbeach access
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1 - 5 of 775 reviews
Reviewed 2 days ago

This was our first family of 5 trip to Gulf Shores, and this Hotel met our needs. I had read a lot of reviews before hand and expected some things like Elevator problems , but that was an issue at a lot of Hotels in...More

Review collected in partnership with this hotel
Thank Amanda M
Reviewed 2 days ago

we liked it so much,we stayed a extra day.the hotel is right were we want to be.its easy to get to the beach and several other places you can walk to.the room was clean and the staff were great.we hope to come back next month

Review collected in partnership with this hotel
Thank william m
Reviewed 3 days ago

We stayed the week after Easter and had a great time. The place was clean and maids came in every day to take out garbage and replace towels. The kitchen was stocked with all of the glasses, plates, silverware, pots and pans that we could...More

Review collected in partnership with this hotel
Thank Mike M
Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded 2 days ago

Thank you for the 5 star review Mike!!! We are thrilled to hear that you enjoyed the fully stocked kitchen in your condo as well as its cleanliness!! Thank you again for being our guests!! We hope to see you again soon!!!

Reviewed 4 days ago

Everything about our Phoenix All Suites West stay was average. None of the stay was very good or excellent. Beautiful view of the ocean and beach. Our room was clean but not spotless. The laundry room was hard to find and I'll say, kinda clean....More

Review collected in partnership with this hotel
Thank peterdB894KB
Response from Vicki C, Guest Relations Manager at Phoenix All Suites Hotel WestResponded 3 days ago

Thank you for taking the time to review your stay on TripAdvisor. I am forwarding your comments to the property manager so that she may address the issues you mentioned with her staff. I hope the next time you come down you give us a...More

Reviewed 1 week ago

We were pleased with everything stocked in the condo. The cleaning staff was friendly and effecient. Although some of the cleaning staff could not speak english and it was confusing because some were there for cleaning and some were there only for cleaning once you...More

Review collected in partnership with this hotel
Thank Cathy W
Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded 1 week ago

Thank you for the 5 star review Cathy!! We are happy to hear that you enjoyed your stay with us!!! Thank you again for making us a part of your time at the beach!! We look forward to welcoming you back again in the future...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Hotel Style
#3 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel Style
#3 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (57)
Room & Suite (24)
Pool & Beach (10)
Questions & Answers
Ask a question
Jenni9779
20 July 2017|
Answer
Response from JanetBrettRobinson | Property representative |
Smoking is not allowed on the balconies or public space. Ask the front desk for the smoking permitted area. There is a company that rents beach chairs or you are welcome to bring your own. The hotel will provide and... More
0
Votes
Jenni9779
19 July 2017|
AnswerShow all 2 answers
Response from JanetBrettRobinson | Property representative |
There are beach chairs that you can rent through an independent company or you can also bring your own. The weather is beautiful today ....come see us soon.
0
Votes
Beffany11987
18 July 2017|
AnswerShow all 2 answers
Response from Virginia R | Reviewed this property |
Never used wi-fi. Used cell phone.
0
Votes
Room Tips
"Change or clean the bed covers, they were stained."
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"The room was dated, but adequate. Definitely nothing special."
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"4/5 light bulbs in the living room light fixture were burned out along with the balcony light, and there was..."
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"All rooms face the gulf, so all rooms are great."
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