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The Westin Huntsville

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The Westin Huntsville
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428 Reviews from our TripAdvisor Community

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Showing 421: English reviews
Nashville, Tennessee
Reviewed 27 May 2015

The Westin Huntsville was really nice except they closed the pool for a couple of hours for a wedding. We were not warned of this ahead of time. Had been looking forward to laying out by the pool all week. We spent the morning hiking and couldn't wait to get to the pool when we got back. Evidently my money...

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Helpful?
Thank carolww892
Nancy S, General Manager at The Westin Huntsville, responded to this review

Thank you for sharing your experience with us. Please accept our apologies for the fact that the pool was closed without prior notification. Based on input from customers like yourself, we have changed our policy to provide earlier notice of pool closings and to minimize the amount of time the pool is closed. We look forward to seeing you in...

Reviewed 26 May 2015 via mobile

Really nice hotel in a nice area with plenty of great restaurants in walking distance. I was disappointed in how dirty the pool was and they really need to get some Tilex for the shower mildew. The room was nice and modern. As long as you are a Sheraton member and book online the Internet is free.

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Helpful?
1Thank Rob W
Nancy S, General Manager at The Westin Huntsville, responded to this review

Thank you for your feedback. The Westin Huntsville prides itself on the ability to provide the highest level of quality and service to our guests. We regret this was not the experience you had when staying with us recently. We treat comments from our customers very seriously and have very recently changed management in our housekeeping area to address issues...

Gastonia, North Carolina
Reviewed 10 May 2015 via mobile

Normally when I travel the first couple nights sleep are restless and not very sound. Not the case at the Westin in Huntsville Alabama. The beds are great, the amenities are great, and the staff can't be beat. Rooms are quiet and comfortable. We're looking to buy a bed for home that's how nice they are.

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Helpful?
1Thank Mroz5
Nancy S, General Manager at The Westin Huntsville, responded to this review

Thank you for your great review of the service and heavenly bed at the Westin Huntsville. We take pride in the exceptional service our staff provides and we are thrilled you were able to experience all we have to offer. We hope to welcome you back to the Westin the next time you are in Huntsville.

UK
Reviewed 7 May 2015

The hotel is nice but it us located out of town besides a mall. Because if this there are numerous shops and restaurants a short walk away. There is even a cinema. Our room was clean but a bit dusty. There was free Wi-fi in the room. Staff were friendly and helpful. Clean modern hotel where everything is as you...

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Helpful?
Thank ZacMonaco
Nancy S, General Manager at The Westin Huntsville, responded to this review

Thank you for taking the time to share your feedback. We are disappointed that we did not meet your cleanliness expectations. We appreciate this was troublesome for you and have shared your commentary with the appropriate staff members. We are glad you found our staff members to be friendly and helpful and that you enjoyed the surrounding stores and restaurants....

Reviewed 5 May 2015 via mobile

My husband and I stayed at the Westin to celebrate our 8th anniversary on May 3rd (checking out May 4th). From the outside, the Westin looks great, and we were excited for our stay. We appreciated the hostess at checkin. She wished us a happy anniversary, and was very polite. The man who delivered our room service at night was...

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Helpful?
1Thank Hannah E
Nancy S, General Manager at The Westin Huntsville, responded to this review

Thank you for your feedback from your recent stay with us. I want to apologize for the inconveniences that you encountered on what should have been a very special day and I am disappointed to hear that your stay was not as comfortable as expected. I have shared your feedback with the Housekeeping team so that we can ensure we...

Reviewed 1 May 2015 via mobile

My husband and I almost didn't book this hotel after viewing a few unfavorable online reviews. We're glad we trusted "The Westin Brand"and booked our two day stay anyway. Our accommodations were wonderful and the staff couldn't have been more professional and courteous. We were particularly impressed with Huntsville, AL front desk manager, Amber who checked us in. Amber volunteered...

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Helpful?
Thank TAfhgg
Nancy S, General Manager at The Westin Huntsville, responded to this review

Thank you for taking time to write this excellent review on TripAdvisor. The Westin Huntsville prides itself on the ability to provide the highest level of quality and service to our guests. We also appreciate your recognition of the outstanding service provided by our front office staff member. We look forward to serving you again the next time your are...

Los Angeles
Reviewed 29 April 2015

Room was large and well laid out. HD channels on the TV. Hotel bar is small and has crummy TV service. Sadly, they charge extra for wifi and it ended up double billed on my account. They took it off when I pointed it out, but from what I hear from colleagues this happens frequently here. The front desk should...

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Helpful?
Thank misterjohnny
Nancy S, General Manager at The Westin Huntsville, responded to this review

Thank you for sharing your feedback from your recent stay. We are disappointed that we did not exceed your expectations. In particular, you indicated that you were double-billed for wifi service. We appreciate how disappointing this was for you. We have retrained the appropriate front office staff members to insure that your experience is not repeated.

SAN DIEGO
Reviewed 6 April 2015

There are a few other hotels in Huntsville that can match quality, but this one usually combines that quality with price. I occasionally visit some friends in Priceville and, though it is a bit far away, I stay here because Priceville and Decatur hotels are pretty terrible.

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Helpful?
Thank PETER D
lcozad, Manager at The Westin Huntsville, responded to this review

Thank you for staying with us at the Westin Huntsville. We look forward to your next visit!

Reviewed 3 April 2015

The overall location and quality of the hotel, staff and room were very good. However from 5:00pm to 8:00am the wifi was almost unusable to do any kind of work over email and forget using the internet. For the 3 nights I was there I had to use my cell phone as a hot spot. This was not just my...

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Helpful?
1Thank Thecip
lcozad, Manager at The Westin Huntsville, responded to this review

Thank you for your valuable feedback. We apologize for the WIFI issues and have forward them to the appropriate manager for resolution. We are working to improve the signal and now offer WIFI complimentary for all guests.

Reviewed 2 April 2015 via mobile

The first time we came was in August of 2013. We came for a one night get away from life. It was a great hotel and very clean. We got a package that included a $100 gift card to any store in the shopping center and 2 tickets to the all you can eat buffet. We both liked this since...

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1Thank Bccahc
lcozad, Manager at The Westin Huntsville, responded to this review

Thank you for staying with us at the Westin Huntsville. We look forward to your next visit!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Sage Grille
Sage Grille
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Westin Huntsville blends sophistication, elegance, and classic southern hospitality with the unique surroundings of Bridge Street Town Centre. ... more   less 

Additional Information about The Westin Huntsville

Address: 6800 Governors West NW, Huntsville, AL 35806-3202
Region: United States > Alabama > Huntsville
Price Range: RM625 - RM1,130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Huntsville 4*
Number of rooms: 210
Reservation Options:
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Also Known As:
The Westin Huntsville Hotel Huntsville
Huntsville Westin
Hotel Style:
#3 Green Hotel in Huntsville
#12 Romantic Hotel in Huntsville
#13 Business Hotel in Huntsville
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Huntsville staff and other travellers.
4 questions
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Questions? Get answers from The Westin Huntsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stayed on 4th floor it was good. No real views since it is a business and retail area”
 of 5 bubbles firemarshalbill1, 7 Feb 2017 | Read review
“Ask to be away from construction but over the water...”
 of 5 bubbles Travel0vr, 7 Feb 2017 | Read review
“They have construction going on . Ask to have a room away from the construction area”
 of 5 bubbles hobbasam, 2 Jan 2017 | Read review
“5th floor rooms slow to get hot water.”
 of 5 bubbles AlmdoiPad, 21 Dec 2016 | Read review
“Request that no work is done in adjacent rooms if you are planning on sleeping in”
 of 5 bubbles williamdU2766YK, 13 Dec 2016 | Read review
5 of 5