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All reviewscinnamon rollsbagelsroom was cleanlarge bathroombirmingham airportwould stay here againthe entire stafffirst floorthe breakfast areabreakfast was excellentstaff was very friendly and helpfulwater pressurefresh fruitsouthern hospitalitygreat roomdeskdriveway
I held a meeting in this hotel last week. The company I train for sends explicit set up instructions, with pictures. I was told they put the items in the room, but it was up to me to set the room because every trainer wanted...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel and Suites Birmingham EastResponded 2 October 2017
Thanks for choosing us for your business needs. I am sorry to hear about your disappointment with the meeting room set-up. This will be communicated with hotel management internally to avoid any misunderstanding in the future. We are committed to being better and...More
My trip started with checking into a room that almost knocked me off of my feet when I opened the door. The smell of mildew was overwhelming. I stayed in the room for maybe 3 minutes and went down to front desk. I asked...More
Thank Chris D
Response from Randy S, Front Office Manager at Holiday Inn Express Hotel and Suites Birmingham EastResponded 19 August 2017
Thank you so much for your comments. I do apologize for your less than perfect experience. We are currently undergoing renovations and I would love to host you in one of our newly renovated rooms the next time you are in the area. Please contact...More
This was a travel stop, and while the hotel is currently being updated, the room was old and dated. The bathroom was dingy, and while clean, did not look clean because of mildew stains on the tiles, etc. We were upgraded to a "suite", but...More
Thank Kendra C
Response from Randy S, Manager at Holiday Inn Express Hotel and Suites Birmingham EastResponded 27 July 2017
Thank you for your comments. We take all reviews seriously and want to let you know we are renovating our rooms which includes almost rebuilding the bathrooms. Please let me know the next time you are in the area and I will make sure to...More
This Holiday Inn Express was a little dissappointing. The drain in the shower did not operate properly so it filled with over 6" of water. I told the desk when I checked out, but certaining housekeeping should have reported the issue as I'm sure the...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel and Suites Birmingham EastResponded 8 July 2017
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the inadequate condition of the bathroom and the smoking smell in the breakfast area. I...More
I stayed at the Holiday Inn Express in Irondale, AL from February 15-20, 2017. Had to change rooms due to insect bites at this hotel after I alerted the front desk of the matter. She also stated she would file an incident report. Did not...More
Thank Baron D
Response from Randy S, Manager at Holiday Inn Express Hotel and Suites Birmingham EastResponded 14 June 2017
I am so sorry the insurance company has not been in contact with you. Unfortunately all I can tell you is what happened on our end. We called our pest control company immediately and had them check the room. They reported no insect...More
Response from Bultaco827 | Reviewed this property |
Plenty of restaurants. Across the street/intersection and up the hill you will see something that looks like an amusement area. There are a couple of places to eat there. I ate at a small family operated pizza joint. It was... More
Plenty of restaurants. Across the street/intersection and up the hill you will see something that looks like an amusement area. There are a couple of places to eat there. I ate at a small family operated pizza joint. It was "okay" and inexpensive. The people were very nice.
If you feel like traveling a couple of miles you will find a Waffle House, Pizza Hut and a few other places. Even a Walmart if you want to get a few things for the fridge. There is also a BBQ place. Pretty busy and pretty good.