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The Shore Hotel & Residences

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193 Pinggiran Jalan Persisiran Bunga Raya, Melaka 75100 Malaysia
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Traveller (335)
Room & Suite (58)
Pool & Beach (25)

About

#57 of 243 hotels in Melaka
Location
Cleanliness
Service
Value
The Shore Hotel & Residences is the tallest and outstanding 4 star hotel & residences in Malacca city by the beautiful history of Malacca River and in a lifestyle shopping mall. Besides that, the tower also offering multiple facilities which include infinity swimming pool, sky gym, omni court, tennis court, lazy Jacuzzi pool, sauna and water play areas specially designed for kids.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Meeting rooms
Non-smoking hotel
Indoor pool
Outdoor pool
Restaurant
Complimentary instant cofffee
24-hour check-in
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Seating area
Kitchenette
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Malay
455Reviews3Q+A60Room tips
Traveller rating
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Popular mentions
Tourist701013 wrote a review Jan 2021
1 contribution
Horrible service. Arrived at 5pm and the room wasn't even ready till 6pm. Told us to either wait or to leave. Had no option but waiting.. Room lights were not were not working properly. Hotel service was really poor... Reception was not hospitable at all... This is one of the worst hotel services I have ever received.
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Date of stay: January 2021Trip type: Travelled with friends
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Superstar K wrote a review Oct 2020
Kuala Lumpur, Malaysia31 contributions5 helpful votes
+1
Stayed here on weekdays as I'm avoiding weekend crowd. No problem with the lift. Everything is smooth. The room is super nice, clean & cozy. They provide bath towels, toothbrush, soap bar, shampoo & shower gel only. Free indoor parking. Nice view day & night. Everything in the room works perfectly. Will definitely come again but only on weekdays 🤭🤭💙💙
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Date of stay: October 2020Trip type: Travelled with family
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Galvin wrote a review Sep 2020
6 contributions
An unpleasant stay in The shore hotel. Before i check-in to the hotel, I call the hotel to confirm the booking because i will b checking in late and it rings for so many times, finally, a staff name (Fikri) picks up my call, and when I say Hello he hang up my call. I call again and ask why you hang up my call and he says he didn't hear my voice, A professional guest service agent shouldn't hang up the call until the guest hangs up. When I arrive at the hotel around 8;15 PM the guest service agent who pick up my call (Fikri) assist me with the check in process. He mention that due to RMCO and the room attendant will not make my bed but will change and refill the amenities upon request. i stay in other hotel during RMCO but i do not have the same issue here. Other than that, I'm staying for 4 nights and he only gave us 1 room key card, and mention there are 23 more rooms havent check in yet. i asked him so you only have 23 more room key card left ? and he answer YES ! Well i don't believe a 4 star rating hotel have that less amount of key card left obviously he is Lieing. After that the Supervisor came in ( Mr Toh) and i bring up this issue to him and he ask Fikri to give an additional key to me. I hope the hotel can send Fikri for related training. The location of the hotel is above the shopping mall but the shopping mall is quiet and not many shops are open, it is convenient to buy amenities or snacks but shopping is not a strategic location. The Facility is sharing together with Swiss garden hotel and the residence. A lot of people are using the facility especially the swimming pool are full of people everyday. On Thursday night 24/9/2020 there are a huge amount of people queing up to check in at the lobby and the hotel hire Rela to block 2 of their elevator for them. There are in total 4 elevator in the hotel and 1 of it are out of order, 2 of the that a re block by them and left 1 can be used. i waited for 30 minutes for the lift and finally there's is 1 open and is the block lift so i enter the lift and the Rela asked me are we going up and we say Yes, initially we are going down. Then when we reach the top floor and i said I'm going down, the Rela scold us and say i thought u say going up? and i scold back if i don't say that i need to wait how long for the lift , because u block it, and he just keep quite. Overall my experience here is really bad, and i wont stay here anymore
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Date of stay: September 2020
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: Never Stay Here
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Dzafiza wrote a review Sep 2020
3 contributions
It was a bad experience for our first time here and we will never visit to this hotel again anymore. We checked in during weekdays, surprisingly very crowded. not enough staff in the counter We have to que until 5pm for our turn to check in. Already tired and we want to settle down with our room, but here is the another nightmare. we have to wait 1.5 hours for the lift because 1 lift was down and the rest were stuck at the higher levels. This is totally not acceptable . We have to wait sooo long each time when go in and out. We gave up few times and used the staircase from 18th floor!!! The hotel should take this matter very seriously! the staff doesnt even bother to at least try to solve the issue . i just wondering what happened to the management over there..? sleeping in the office? House Keeping: They're short of staff obviously, no one clean our room on our 2nd day. I tried calling repeatedly to ask for new towel but nobody pick up the phone Only the pool looks great but it was so crowded. This hotel spoil our holiday mood as we stay here for 3 days.I would give this hotel negative stars! Sooooo disappointed . To people coming with families especially baby/toddles/senior citizen, get another hotel. This experience is an ultimate turn off.
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Date of stay: September 2020Trip type: Travelled with family
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Sya AS wrote a review Sep 2020
1 contribution
I was staying at the hotel with my husband and 2 young children. A 2 year old and a 1 year old. Arrived at the hotel around 3.30pm on Saturday, 12th September 2020. 1. Had to queue for almost an hour to check in. This was understandable as it was the weekend and large crowd was expected. 2. Parked the car at level 6, Zone A. 3. Went in to the room at level 12. 4. Upon checking in, there was a used towel and used underwear hanging in the closet (see picture). 5. Contacted Housekeeping several times but to no avail. 6. Contacted Reception several times too but still no avail. 7. Left the hotel at about 7pm for dinner. Waited for the lift for about 15 minutes but there were always full. All 4 lifts. 8. Decided to use the stairs as we were already running late. 9. I had double stroller (yes, the big stroller that can place 2 children together). 10. My husband and I had to literally carried and lifted the stroller together down the stairs from level 12 to the carpark at level 6. 11. While we were doing that, a maintenance guy was also going down the stairs so he was so kind and helped us. 12. The next day, we decided to check out earlier to avoid crowd (there were notes being sticked to the wall near the elevators to remind of the delay of the elevators). 13. Left the room at about 9.55am. Waited for more than 30 minutes foe the lift. 14. My husband decided to bring down all the bags and things using the stairs (again) and I waited with the kids. 15. In the end, we had to once again use the stairs to bring down the kids to the car. 16. Upon checking out, I told the reception guy about their elevators, and he only told me that elevators were not within their control and were being handled by RELA. It was a shame as they had decent room but extremely poor management. Social distancing in the lifts? None!
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Date of stay: September 2020Trip type: Travelled with family
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PRICE RANGE
US$25 - US$139 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
451
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Frequently Asked Questions about The Shore Hotel & Residences
Which popular attractions are close to The Shore Hotel & Residences?
Nearby attractions include Villa Sentosa (Malay Living Museum) (0.2 km), St. Peter's Church (0.3 km), and Kampung Morten (0.2 km).
What are some of the property amenities at The Shore Hotel & Residences?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Shore Hotel & Residences?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Shore Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at The Shore Hotel & Residences?
Yes, free parking is available to guests.
What are some restaurants close to The Shore Hotel & Residences?
Conveniently located restaurants include Bulldog, Manis J Nyonya, and SamFu Nyonya Restaurant.
Are there opportunities to exercise at The Shore Hotel & Residences?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is The Shore Hotel & Residences located near the city centre?
Yes, it is 0.6 km away from the centre of Melaka.
Which languages are spoken by the staff at The Shore Hotel & Residences?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to The Shore Hotel & Residences?
Many travellers enjoy visiting A Famosa Fort (1.7 km), The Royal Press (0.8 km), and Casababa Gallery (0.9 km).
Is The Shore Hotel & Residences accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.