Heeren Straits Hotel
152, Jalan Tun Tan Cheng Lock Near Jonker Walk, Melaka 75200 Malaysia
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About
#33 of 271 hotels in Melaka
Location
Cleanliness
Service
Value
Heeren Straits Hotel is a heritage boutique hotel housed within a beautifully restored Peranakan townhouse. It is strategically located within Malacca's UNESCO World Heritage site within walking distance to many of Melaka's places of interest including Jonker Walk, Dutch Square (Red Square), Christ Church, Stadthuys, Baba & Nyonya Heritage Museum, Straits Chinese Jewelry Museum Malacca, the Malacca River, Cheng Hoon Teng Temple, Malacca Heritage Centre & A'Famosa. Combining both old world charm with modern comforts such as large rooms (including family-size rooms), Italian marble ensuite bathrooms with rain showers & sumptuous hotel amenities, luxurious pillow top beds & bed linen, the Heeren Straits Hotel is the perfect place to come home to after a day of indulging in cultural, historical & gastronomical experiences in Malacca. To enable guests to have a wonderful stay, the Hotel has facilities such as complimentary Wi-Fi, a Karaoke room, a Gymnasium & a Meeting room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Karaoke
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Shuttle bus service
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Safe
Seating area
Minibar
Refrigerator
Bath / shower
Telephone
Bottled water
Laptop safe
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Mid-range
Languages Spoken
English, Malay
Location
100Great for walkers
Grade: 100 out of 100
161Restaurantswithin 0.5 km
44Attractionswithin 0.5 km
152, Jalan Tun Tan Cheng Lock Near Jonker Walk, Melaka 75200 Malaysia
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Bad start. Hotel charge my debit card rm100 two days before check in without prior notice. Upon questioning this during check in, I was told that it is for security deposit. I told them that this practice unheard of. Never have I experienced such practice by a hotel. Charging my card deposit 2 days prior without informing and saying it will be refunded in 14 days at check in is unacceptable. BUT this is a nice hotel. We would love to stay here again but we will not. Breakfast was mediocre. Kudos to the employee who helped us with the parking, luggage and to enter the room. And the Makcik at the breakfast bar.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Limited parking and breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The good: The hotel is a beautifully restored Peranakan townhouse. The location is excellent, just one street away from Jonker Walk. The beds were comfortable. The bed: The soundproofing is very poor. The location of the beds on the upper floor and the bathroom on the lower floor meant going up and down the stairs several times, which can be noisy due to the flooring being made of wood. Unfortunately we were harrassed by a group of jet-lagged neighbours who did not appreciate the daytime noises of walking on the wooden floorboards. The hotel also did little to settle the issue with them - perhaps offer them free earplugs or relocate them? Overall, the hotel is nice and convenient, but the whole experience spoilt our weekend stay.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Hotel is not suitable for elderly or people with young children.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We enjoyed our stay at Heeren Straits Hotel. Staff was extremely helpful and polite. The rooms were lovely and comfortable. Location wise it’s great as it’s walking distance to Jonker Walk and Stadhuys. It even has Netflix in the room for entertainment which was not expected. If you have very heavy luggage, do ask for rooms at the ground floor as you will have to carry it up one flight of stairs (the staff was really helpful though). They do have parking at the back of Heeren Palm Suites which is a short drive around. We would come back here for another stay.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Immediately when I checked in, what stood out to me was how friendly the staff is. They got us sorted out into our rooms and were very enthusiastic when we asked about landmarks around the city. Location wise, it was great as well. Very near to Jonker Street and the Melaka museums. Lots of authentic and older shops within walking distance as well. It's a great introduction to the city. As for the rooms, it's not super fancy but still very comfortable. No complains here. It was a good choice.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Cosy hotel in a renovated shop house, kind and friendly staff, very clean, nice breakfast in the sister hotel across the street. Will definitely come back. Some rooms probably better than others since it is a whole shop house lot. Mine came with a really nice balcony.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jo-Anne Chang, Owner at Heeren Straits Hotel
Responded 14 Jul 2020
Dear MayaBayu, Thank you for taking the time to post such a wonderful review of the Heeren Straits Hotel. We are glad that you found it the perfect place for a weekend in Melaka. It's really lovely to hear that you found the staff kind and friendly, the breakfast nice, and that you enjoyed your room and balcony. We love your description of a cosy hotel in a renovated shop house, as it describes our heritage boutique hotel in a nutshell: the hotel is in a conservation Peranakan townhouse that has been painstakingly restored to retain its historical and cultural charm, without compromising on modern day comforts. Thank you for choosing to stay with us, and we would love to welcome you back in the future. Should you need help to make a booking or if you have any questions, please do not hesitate to reach out to us via WhatsApp (+60 11 1051 8180) or at reservations@heerenstraitshotel.com so that we may assist. With warmest regards, Jo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed in a Silk Suite, which was a two-storey room with two king-sized beds. It was very spacious and clean. The hotel staff were also very friendly, courteous and helpful. Furthermore, the hotel is located in Jonker Street, within walking distance to most of the food and cultural sites in Malacca. Unfortunately, if you are driving, take note that there are limited lots. Nonetheless, the hotel staff will ensure that your car has a place to park and will take good care of it. (You have to trust your car with them). In addition, the continental breakfast has a limited spread, but I love the eggs/omelette prepared by the staff. Even though it's listed as a 3-Star hotel, I feel it's a much classier hotel than many 4-Star hotels I've stayed in. Definitely my top choice when I come back to Malacca.…
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip: Silk Suite
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jo-Anne Chang, Owner at Heeren Straits Hotel
Responded 14 Jul 2020
Dear mosesloh84, Thank you for posting such a lovely review of the Heeren Straits Hotel. We are very happy to hear that you have enjoyed staying in the Silk Suite, and found it to be very spacious and clean, and that our staff were very friendly, courteous and helpful. Indeed, one of our unique plus points is our proximity to Jonker Walk and its surrounds. We hope you were able to take this opportunity to explore on foot many of Malacca's places of interest (such as Christchurch, Dutch Red Square, Cheng Hoon Teng Temple, St Paul's Church, the Stadhuys, the Malacca River and Cheng Ho Cultural Museum) and sample some of Malacca's famous dishes (such as chicken rice balls, laksa, satay, chendol and Peranakan cuisine). Regarding parking, the Heeren Straits Hotel has 2 sister hotels (Heeren Straits Hotel and Heeren Palm Suites hotel) located on the same street of Jalan Tun Tan Cheng Lock, which have more carpark spaces available to guests of the Heeren Straits Hotel as well. We greatly appreciate the praise for our staff who work very hard to ensure breakfast is an enjoyable experience each day, and we will let them know that you love the eggs/omelette prepared by them. Thank you for choosing to stay with us. We would love to welcome you back again when you next visit Malacca. Should you need help to make a booking or if you have any questions, please do not hesitate to reach out to us via WhatsApp (+60 11 1051 8180) or at reservations@heerenstraitshotel.com so that we may assist. With warmest regards, Jo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Superb location right at the heart of the Malacca UNESCO World Heritage site, within easy walking distance to major attractions. Museums, Jonker Walk and recommended places to eat are just steps away. Housed within a beautifully restored Peranakan shophouse, Heeren Straits Hotel oozes understated old-world charm fusionised with modern conveniences. The facade is misleading as the hotel appears to be rather narrow and small when viewed from the outside but is unusually long and spacious inside.The characteristic features of most shophouses on Heeren Street, aka Jln Tun Tan Cheng Lick, aka Millionaires Row are high roofs, open courtyards, small wells and wooden, ornate double front doors and Heeren Straits are a reflection of these. Definitely a must-stay if only to experience a time capsule of Peranakan opulence and history steeped in a diverse mix of cultures that are predominantly Malay, Chinese, Indian, Portuguese and Dutch-influenced Check-in was friendly and efficient. Our room was however, only ready at 3.30 p.m. (it was a weekend), upon our return after lunch. Was served a refreshing towel and a cold welcome drink - a lovely touch while we waited for our rooms. Stayed in the quad-sharing Grand Deluxe Suite - a duplex unit with 2 King-sized beds upstairs, and a bathroom and 2-seater lounge downstairs. Spacious and clean, with super comfortable beds and pillows that absolutely promoted a good night's rest for me. The quiet environment was a lovely respite from the busy streets and a welcome sanctuary after a long, hot day out. Really convenient to nip back to the hotel for a quick shower or drop off your shopping in between hours. Be forewarned though, it IS a split-level unit - stairs are steep and could be slippery - novelty for the young and young at heart, but may not be suitable for the elderly. What I can't stop raving about is Heeren Straits' location, location, location! Amazing choices of restaurants and watering holes nearby, serving local specialities like Chicken Rice, Peranakan food, Popiah, Cendol, Nyonya Chang, etc. and of course, your libation requirements! Absolutely spoilt for choice! Special mentions (all within a short walking distance) include Our Kitchen Nyonya Restaurant (3min/700m); Poh Piah Lwee (1min/150m) - Popiah, Nyonya Chang; Wild Coriander (1.2km - restaurant is by the Malacca river) - Malay & Peranakan. Will try the highly reviewed homemade gourmet burgers at The Baboon House (1min/200m) on my next visit. My only gripe is the hotel policy of 1 key card per room. Highly impractical even for twin sharing, what more when there are four guests. As the key card is required to activate the electricity, that means occupants cannot go out individually. Areas of improvement for me would be the inclusion of a hairdryer socket in the bathroom, and a wider selection of breakfast spread at its sister hotel, Heeren Palm Suites. My scrambled eggs were a little overcooked and had the texture of chopped omelette. Need to work on getting them to a consistency that's slightly runny, and fluffy. Jazz up the local selection with food that reflect our traditional staple breakfast - colourful nyonya kuihs, nasi lemak Bungkus, kaya-butter toasts, etc. are a visual feast, fuss-free and resplendently rich in Malaysian food heritage, and should sit proudly at the breakfast counter! All in all though, the hotel deserves a high rating for location, cleanliness, service, ambience, and value for money! Would definitely return. …
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This hotel was such a wonderful find! Good value, clean, with professional staff service and excellent location. Hotel is located on the street parallel to the famous Jonker Street. There is a short cut through the back door of the hotel to Jonker Street. Rooms are very clean and comfortable. Basic bath toiletries are provided. I loved the Peranakan decorative touches in the room. Breakfast is served at the sister hotel, Heeren Palm Suites, which is just across the road. While the variety is limited, the food consisting of a selection of local dishes, pastries, fruit and cereal was more than sufficient for us. One could also place an order for freshly made omelettes or eggs prepared according to your choice. Secure car parking facilities is located at the Heeren Palm Suites. The security staff kindly guided us as we had to navigate round the side streets to get to the other side of the hotel. Spaces are limited though so best to advise the hotel ahead of your trip. Staff were very friendly, sincere and professional. The front desk is manned at all times. We plan to visit Malacca again and will definitely stay here! Word of advice: if you plan to drive to Malacca from Singapore, make sure your vehicle is registered for a VEP RFID.…
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Date of stay: April 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Liyana-Johan, Guest Relations Manager at Heeren Straits Hotel
Responded 25 Dec 2019
Dear shoequeen71, Thank you for taking the time to share your experience at Heeren Straits Hotel. Our hotel is indeed a heritage boutique hotel and we are very happy that you’ve found us. Our staff is very encouraged and grateful to know that you enjoyed the service. We are glad that you have enjoyed your breakfast, as well as your room and luxury bathroom, and that you found it all very pleasant. Our strategic location near Jonker Walk and many historical landmarks and shops, restaurants and galleries does indeed provide a great base to explore Malacca. We hope to provide a variety of food and we would love to welcome you back to stay with us again. Please feel free to contact us directly via email, facebook messaging, whatsapp or phonecall if you require any assistance in planning any future trips to Malacca. With warm regards, Liyana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a nice 3 star establishment. It has an ideal location next to the night market street (Jonker), yet it’s quiet in the rooms. Rooms have a good size, however they can be in actually different buildings. Breakfast is rather limited but more than enough to fill your belly in the morning. Staff is friendly and helpful. Every room is equipped with a mosquito deterrent plug, which are needed as there will be mosquitoes in the room. You get a lot for your money at this hotel.
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from NearJonkerWalk, Guest Relations Manager at Heeren Straits Hotel
Responded 18 Mar 2019
Dear MarMar584, Thank you for your good review. We are glad that you found the staff friendly and helpful, the hotel rooms a good size and quiet, and the location ideal. The Heeren Straits Hotel is indeed located within walking distance to Jonker Walk, as well as to many interesting places of interest, such as Dutch Square, Christ Church, Baba and Nyonya Heritage Musuem, the Malacca River, as well as many famous Peranakan eateries and cafes. As we are located in Malaysia, in the tropics, mosquitos are normal, but as you have mentioned, we have equipped the rooms with mosquito deterrent plugs, which help in minimising the incidents of mosquitoes in the rooms. We would love to welcome you back to stay at our hotel. Please contact us directly by email, facebook messaging or phone call / WhatsApp if you are planning a return visit to Melaka so that we can help you with any questions you may have. Thank you once again. Best regards, Joanne
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were a multi-generational group- consisting of my senior citizen parents, my husband and myself and our 3 teenage children. We booked 3 rooms for one night - 2 superior rooms ( one being on the ground floor as my parents were unable to climb up the stairs) and a deluxe room. The superior rooms were very comfortable and well thought out. My children occupied the deluxe room which had 2 king sized beds on a mezzanine floor and the bathroom located below. It was very spacious and could easily accommodate a family of 4. Perhaps the best part of our stay at the Heeren Straits Hotel was the service. Of particular mention is Omar, who went over and above to ensure we had a comfortable stay. Access to Jonker walk was via the back door of the hotel. In the mood for chendol and pineapple tarts? Barely 50m out the back door and down Jonker street and get your chendol fix ! We loved our stay and will be back the next time we return to Malacca!…
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Date of stay: November 2018Trip type: Travelled with family
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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PRICE RANGE
US$59 - US$74 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
10
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Frequently Asked Questions about Heeren Straits Hotel
Which popular attractions are close to Heeren Straits Hotel?
Nearby attractions include Straits Chinese Jewelry Museum Malacca (0.1 km), Baba & Nyonya Heritage Museum (0.3 km), and Cheng Hoon Teng Temple (0.3 km).
What are some of the property amenities at Heeren Straits Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Heeren Straits Hotel?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Heeren Straits Hotel?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
What are some restaurants close to Heeren Straits Hotel?
Conveniently located restaurants include The Baboon House, Trois by navy, and The Daily Fix.
Are there opportunities to exercise at Heeren Straits Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Heeren Straits Hotel have an airport shuttle?
Yes, Heeren Straits Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Heeren Straits Hotel have airport transportation?
Yes, Heeren Straits Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heeren Straits Hotel?
Yes, dry cleaning and laundry service are offered to guests.