DoubleTree by Hilton Hotel Melaka
645 reviews
#14 of 243 Hotels in Melaka
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Jalan Melaka Raya 23 Hatten City, Melaka 75000 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (919)919
Room & Suite (231)
Dining (152)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Melaka
More questions?
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 243 hotels in Melaka
Location
Cleanliness
Service
Value
Travellers' Choice
Our hotel offers 272 rooms, including 27 suites and a luxurious Presidential Suite. Our stylish guest rooms feature a lounge chair or sofa, a 48-inch LED TV and work desk. The bathroom has a walk-in rain shower, private toilet and deluxe bathroom amenities. Our spacious suites boast a private bedroom, a separate living area, dining table and sofa. Some suites overlook the Straits of Melaka. Family-friendly facilities include a kids club, a fitness centre, outdoor infinity pool, sauna and steam rooms. For groups there is an option to connect up to four rooms with a shared private hallway. For an authentic dining experience, this hotel offers three distinctive outlets. Makan Kitchen offers daily buffets and live cooking stations serving Malaysian and international cuisine. Tosca Trattoria Italiana features indoor and al fresco dining with stunning views, and Axis Lounge boasts a relaxing environment ideal for drinks and light snacks. In-room dining is available 24 hours.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Indoor play area for children
Free shuttle or taxi services
Valet parking
Wifi
Paid internet
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Wine / champagne
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English, Chinese, Malay, Tamil
Location
Full view
87Good for walkers
Grade: 87 out of 100
57Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
Jalan Melaka Raya 23 Hatten City, Melaka 75000 Malaysia
Getting there
Car HireSee all Melaka car hire
645Reviews47Q+A47Room tips
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Traveller rating
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Popular mentions
Pros- room is clean Cons- no ocean view or city view, air conditioning is not cold, hot water is not warm, no food menu printed available in room, need to call room dining service and they send me food menu via WhatsApp
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Carey Osborne, General Manager at DoubleTree by Hilton Hotel Melaka
Responded 4 weeks ago
Dear Kelvin S Thank you for your comments and we note where we can improve. Our energy system runs off a sensor system and we do apologise that you appear to have had some issues with this. With the recent MCO 3.0, we have had to move to a different in room dining menu and we apologise that this was not in your room for your arrival and am pleased that the team sent this to you so that you could place your order. Once again, thank you for sending through your review, it is appreciated. The team and I hope to welcome you back to us one day soon. Kind Regards Carey Osborne
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+1
Check in was smooth. The staff at the reception was very friendly. We got upgraded as well to a better room than we booked. Recieved welcome goodies as well as a very warming welcome letter from the general manager, carey. Room were squeaky clean, absolutely comfortable bed. I cannot fault this hotel at all. One of the most suprising stuff for me here is they rotate the dishes at the restaurant on daily basis!. The bufft spread for dinner is absolutely fantastic as well and the staff at the restaurant be it chef or waiter/waitress are all so friendly and very attentive!. The pool is open but the kids club was unfortunately closed or it would have beena blast for the kids but I understood that with that covid situation going on, this is normal everywhere. I woild highly recommend this hotel for either business or leisure stay and I will pretty sure come back again soon!…
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Date of stay: May 2021Trip type: Travelled with family
2 Helpful votes
Helpful
Response from Carey Osborne, General Manager at DoubleTree by Hilton Hotel Melaka
Responded 5 May 2021
Dear azrinabaziz Thank you so much for such a wonderful review. We are delighted that you had such a "wow" stay with us recently and that the family enjoyed all aspects of their entire stay. We are so happy to learn that you enjoyed our Ramadhan Buka Puasa dining experience and our Sahur offerings. Once again, thank you so much and the team and I look forward to welcoming you back to DoubleTree by Hilton Melaka one day soon. Stay safe and healthy. Kind Regards Carey Osborne
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Its such a pleasure to stay at DoubleTree Melaka. Everything went well and the hotel stay was very pleasant and comfortable. The staff was very polite and helpful. If we were to travel to Melaka again, we would definitely stay here again!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Carey Osborne, General Manager at DoubleTree by Hilton Hotel Melaka
Responded 18 Apr 2021
Dear munirahmurad96 We appreciate you taking the time to post your review - thank you ! We are delighted to learn that you had such a great stay and that you would choose to stay with us again next time you visit Melaka. The team and I hope to see you again soon, Stay safe. Kind Regards Carey Osborne
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warm welcoming from them,the que line was not so long ,but while we waiting for check in they give us cookies,thank you front desk,the room clean n smell good,having breakfast at makan kitchen,the rendang tok was very delicious,thank you chef anam for serving us,the croissant is very good,fresh n still hot,the most best part we liike having dinner at there,using number table to order,nice n no need to wait there and the food we get fresh n for sure its hottt,awesome the tandoori chicken ,thank chef khatik, sate is also delicious,thnk you chef susu ,also a lot thanks to becca for serve us ,we enjoy it,n for nex vacation after mco will sure will come again..thank you double tree
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Date of stay: April 2021
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from Carey Osborne, General Manager at DoubleTree by Hilton Hotel Melaka
Responded 12 Apr 2021
Dear sally87dan Wow! Thank you for such a great review. We are delighted that you enjoyed both our breakfast and your dinner dining experience as well. Our culinary and service teams will be delighted to receive your positive comments. We are also pleased that you found your room to be very clean and fresh smelling. Thanks again sally87dan, we hope to welcome you back to us one day soon. Kind Regards Carey Osborne
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Hot water was not hot enough. They recommended to let the water run longer but didn’t help.Spoke to maintenance but still same. Thanks to Anna for the attentiveness. Location is good but the building Abit quiet.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Carey Osborne, General Manager at DoubleTree by Hilton Hotel Melaka
Responded 11 Apr 2021
Dear Melissabeary Thank you for your review. We do sincerely apologise for the hot wter issue that you experienced and our team is working to rectify the issue you encountered over the weekend. Thank you for recognising the service your received from Anna, it is appreciated. The team and I do hope to welcome you back to us one day soon. Kind Regards Carey Osborne
Read more
PRICE RANGE
US$55 - US$80 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
272
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