Location good (near malls and walkable to Jonker). The free shuttle bus to Jonker walk has ceased and it was difficult to get grab drivers during peak hours. We booked a junior suite and a Hatten suite for our family. First junior suite was dingy, had leaking toilet ceiling and the door was stuck and couldn’t be opened for a while (imagine the panic). Were given a room next door and it was thankfully better- at least looks refreshed after the covid period. But the Hatten Room was worth the money. Spacious, bright and clean. Will book again. However, the towels were threadbare for all rooms (and seem to be in low supply). Not only did they take forever to send towels up, the housekeeping staff took my new, unused towels away with the used ones and didn’t replace them! Just bring your own. Room service food were very tasty, Buffet breakfast mediocre. Do check if your stay coincide with a public holiday. Ours did and there was a painful jam to the hotel, long queue to check-in, long wait for lifts all the time, super difficult to find a table during breakfast.…
Really there's nothing wrong with it, it's just one of those generic cookie cutter hotels. Well it's out of the way, the mall downstairs is empty. The lifts to get up to the hotel were often crowded with a long wait (it was christmas time). Breakfast was the usual crowded thing in these big hotels. My partner wanted somewhere with a pool so I thought we'd try that end of town. I prefer smaller hotels with character. On the positive side, if you like these kind of hotels, the service was professional, the pool good/clean, the breakfast was a huge range, the building and rooms were modern and in good condition.
I happened to not very well physically during my last visit to Melaka. But I thank God for me to meet with some managers of this hotel who truly care for their in house guests. For example, Mr. William Gan upgrade our room to next level is bigger room with king size bed and astonishing view of Straits Malacca. Even though the bathroom door not working well and the room drawer can open by itself. But I still want to thanks William that made me and hubby will always remember Melacca town and it's best sea view from hotel. Miss Abby is another duty manager who desire praise. She went extra mile to get me pads because out off emergency at 4am early in the morning. She was truly helpful. This made me feel safe to stay at Hattten Place in our next visit to Melaka. Well done to others whom I didn't have their, l truly appreciated their helps. Thank you all and God bless you too.…
5 star hotel that you can afford for world heritage location Recommended for all travellers and tourist local and abroad Clean place and room Great bathroom, great city, sea view and 360 skydeck view, spacious room, Big tv screen, comfortable bed with best ever sound system on tv, Friendly staff and very nice and tasty local and continental breakfast and dinner was so good
Great layout and large led screen Good sound system Friendly staff and credit to ms kavita n team Have special tea break arrangement and food is great Nicely setup with great arrangement done to the satisfaction of organiser
It's a really nice family-oriented hotel. It's a little out of the way but they do have a frequent shuttle bus to the centre where the action is. They are close to the Portuguese Village food centre which is ace and they also have a unique gig themselves being the tallest building in Melaka and having a sky-park walk-way, bar and couple of neat restaurants. The hotel is also on top of a shopping centre which is a little deserted but still, we found a few things in there for the kids. We had a few issues with it being CNY and being so very busy at breakfast, zero taxis and/or shuttle-bus so we were 'hotel-locked' but that is CNY for you, great Korean restaurant a minute walk over the road. For the $ it is a great value place, just don't expect to pop to Jonkers, it's a bit of a jaunt but therein lies some adventure.…
Our room was on the 19th floor, 1925. Room is decent although it’s not spacious. Melaka is hotter than other part of malaysia, that’s what I’ve been told. I called the operator to send someone to fix/reset the AC as it was extremely hot. The set when we came in was 29 degrees and when a staff came in, he said and seen that he was doing something, however after been an hour in the room, there was nothing changed. Then I called the operator again and explained that there’s no temperature changes since the last guy fixed it. Another staff came in and he was seen to be changing the setting, and explained that because of the room location, it’s bound to be hotter, but eventually will get colder at night. We went out for dinner in town, then when we got back around 11.30 pm, the temperature was still the same when we left. And I was too lazy to call someone, as I have done twice earlier and nothing changed. Then we decided to check out the next day. The point is, we have called for help and wish that the problem have been corrected on the second time we called?. …
Make many trips to malacca but this is the best stay that I ever had! 1. Room is nice, tidy, clean. Felt comfortable to stay and sleep. The air conditioner is functioning well. Bed and pillow are just soooo comfortable! The rooms is big enough for me! 2. Request for a high floor and the view is perfect. Even though is not a sea view. 3. Washroom is being clean up well, all those hotel amenities is provided. 4. Operator is polite and patience in handling guest enquiry. 5. Thumbs up for concierges or bell attendant standing in front of the lift, he welcome and greet every guest that come to the hotel! Forgot to ask for his name. 6. Swimming pool is a good point also! Just too cold... The only thing is maybe the front desk staff can be more warmly on welcoming the guest , smile more! Morning breakfast is consider nice as there’s a lot of choice, Chinese, western, Malays, locals , many options to choose! Such as Porridge, buns, eggs, mee, and Nasi lemak- A Malaysian loved breakfast ! There’s an element mall near the hotel, 7-11 at outside the hotel. Just take the lift and go to ground floor, you can buy some supper stuff at 7-11! Will definitely come back to this hotel for next visit!…
I went to this hotel just last week. I love the hotel service. The room, facilities is so nice. The hotel location also near to the town. The hotel itself so nice and comfortable. Will definitely come back.
Job Well Done: 1. Staff were great from Front Desk, Concierge, Housekeeping and Restaurant Service. 2. Room was clean and well made up. 3. Fast service attending to problem with room key card access. 4. Car park brightly lit with spacious driveways. 5. Lobby was spacious and clean. 6. Check-in & check-out were fast & efficient. Could be Improved: 1. Bathroom plumbing caused stinky smell from pipes to permeate whole room (caused funky-smelling towels too). 2. Hotel public areas and room do not have fresh smell. 3. Public elevators and public areas on room floors are stuffy & uncomfortable as there was neither air-conditioning nor air circulation. 4. Some breakfast buffet dishes were not refilled and had to ask or remind kitchen service staff. 5. Bread & butter pudding and vanilla cream were served cold as kitchen staff forgot to warm both up and served directly from chiller; clumpy cream sauce was quite gross actually.…
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