Hatten Place Melaka
Jalan Melaka Raya 23, Melaka 75000 Malaysia
Destinia.com
SuperTravel
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Room & Suite (213)
Dining (64)
About
#36 of 265 hotels in Melaka
Location
Cleanliness
Service
Value
Strategically located and easily accessible, Hatten Place is the go-to place for style and fun. Located within the iconic Hatten City, escape and experience the best of both worlds from calming sea to bustling city. Perfect for today’s modern and sophisticated traveller, Hatten Place keeps you digitally connected without compromising comfort and hospitality. Come stay, dine, relax, meet and discover “The Place to Be”.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Karaoke
Kids stay free
Kids pool
Valet parking
Paid public parking on-site
Wifi
Swimming pool toys
Infinity pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Rooftop bar
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Sofa bed
Bidet
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Malay
Location
78Somewhat walkable
Grade: 78 out of 100
48Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Contact
Jalan Melaka Raya 23, Melaka 75000 Malaysia
Getting there
Car HireSee all Melaka car hire
405Reviews19Q+A46Room tips
Reviews
Traveller rating
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I went to this hotel just last week. I love the hotel service. The room, facilities is so nice. The hotel location also near to the town. The hotel itself so nice and comfortable. Will definitely come back.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatten Place, Marketing at Hatten Place Melaka
Responded 3 Mar 2020
We are delighted that you had a pleasant stay with us. We look forward to welcoming you back to Hatten Place during your next holiday in Melaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Job Well Done: 1. Staff were great from Front Desk, Concierge, Housekeeping and Restaurant Service. 2. Room was clean and well made up. 3. Fast service attending to problem with room key card access. 4. Car park brightly lit with spacious driveways. 5. Lobby was spacious and clean. 6. Check-in & check-out were fast & efficient. Could be Improved: 1. Bathroom plumbing caused stinky smell from pipes to permeate whole room (caused funky-smelling towels too). 2. Hotel public areas and room do not have fresh smell. 3. Public elevators and public areas on room floors are stuffy & uncomfortable as there was neither air-conditioning nor air circulation. 4. Some breakfast buffet dishes were not refilled and had to ask or remind kitchen service staff. 5. Bread & butter pudding and…
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatten Place, Marketing at Hatten Place Melaka
Responded 24 Feb 2020
Thank you for sharing your recent experience with us. We are striving to rectify and improve the areas mentioned. We hope to be of better service to you in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Staff Nu Aim from reception was very rude over the phone when we called for service from the room. Later that day when we went to the counter to validate our parking ticket, he was not even bothered to address us. Instead he was playing with his handphone. 2. Found a dirty underwear from the previous guest together with the clean towels. 3. When requested for iron and ironing board, they said there is no more available. However, when housekeeping brought it to the room, they said there are many available just that it is all in the store. I guess the staff is just lazy. Hotel with bad service! Will never go there again!
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatten_Place, Public Relations Manager at Hatten Place Melaka
Responded 10 Feb 2020
Thank you for sharing your feedback with us. We sincerely apologise for the experience encountered and rest assured stringent measures will be taken to address the issues at hand. We have reached out to you to obtain more information on your stay with us to facilitate our investigations and hope to hear from you soon. We apologise once again and hope to hear from you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A 5 star hotel that doesn't cost a bomb. There's also a sauna and stim room, but the pool is little too cold. There are shops below the hotel so it is so convenient. Getting our room was quite late but in the end they upgraded our room so that's alright then.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hatten_Place, Public Relations Manager at Hatten Place Melaka
Responded 3 Feb 2020
We are glad that you enjoyed your stay with us and certainly hope to welcome you back during your next visit to Melaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Value for money,free carpark,nice 360° view at skydeck,free stuttle bus and good hospitality an very helpful staff with a great smile.Thanks for Rahim for tidy up my room and its so comfortable.thanks a lot guys..keep up your good work.I will come again and we very enjoy our stay. THANKS HATTEN PLACE
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hatten_Place, Public Relations Manager at Hatten Place Melaka
Responded 29 Jan 2020
Thank you for your review. We are delighted to read that you had a pleasant stay with us and everything from the room and services has catered to your needs. Your kind compliments have been conveyed to Mr Rahim and we look forward to welcoming you back to Hatten Place soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hatten Place Melaka is D Place to be...i recomend to all travellers stay in this hotel. Staffs is all very friendly from checking in to Food and Beverage... Food is well served at coffee house ..cleanliness is on top notch...my room is always clean by house keeping and the entire public area is clean. I will come back to Melaka and stay in this awesome property...
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatten_Place, Public Relations Manager at Hatten Place Melaka
Responded 28 Jan 2020
We are glad that you enjoyed your stay with us and certainly hope to welcome you back during your next visit to Melaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1.Hotel room: Small & no place to walk TV channels limited Air-conditioner is old & faulty, still feeling hot despite turning on to the highest setting Bedsheet has blackish stains that looks disgusting 2. Bathroom: Shower gel not provided, wrongly gave 2 shampoo instead Toothbrush & toothpaste not provided, only available upon request Bathroom curtain is infested with mold & fungus Only 2 towels provided 3. Breakfast buffet Low quality foods, not up to 5-star standard Some worse than a 3-star hotel's foods Wait for long queue to get a seat Cannot cope with the demand, need to put extra tables & chairs at the corridor outside of the restaurant Food is always finished & not refilled Waiters do not keep your used plates & bowls thus your table is crowded with dirty plates &…
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatten_Place, Public Relations Manager at Hatten Place Melaka
Responded 14 Jan 2020
Thank you for your review with us. Please accept our sincere apologies for your disappointment during your recent stay at our hotel. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. Your feedback is very valuable to us, as we strive to improve with each and every stay. We hope to have the opportunity to create a better experience for you in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Purpose of writing this review is due to no feedback from Hatten Place Hotel, hotel may refer my email to reservation2@hattenplace.com and stay@hattenplace.com Hotel did not take guest review seriously, meanwhile I would like to share my experience with Hatten Place Melaka. 1. Waited one and half hour for check-in, truly understand long queue due to school holiday. No basic greetings from and customer service from receptionist. 2. Booking confirmed on 5th November and I understand booking you had putting remark on the connection room. Yet I’m getting room with 2 different floor Level 30 and Level 28 which the key card unable to access to other floor. 3. Booked 2 rooms, one of the room (2830) was VACANT DIRTY (refer to attached photos). Called reception and waited 30 minutes…
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatten_Place, Public Relations Manager at Hatten Place Melaka
Responded 7 Jan 2020
Thank you for your review. Please accept our sincere apologies for the inconvenience encountered during your recent stay at our hotel. Stringent measures have been taken to address these issues and we hope to have another chance to create a better experience for you during your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A very enjoyable vacation. Very nice hotel and very nice staff. I can see the view of the city just above the roof of the hotel. The hotel facilities are also very good. The hotel also offers a delicious breakfast. One day i will come again to this hotel.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatten_Place, Public Relations Manager at Hatten Place Melaka
Responded 7 Jan 2020
We are delighted that you had an awesome stay with us. Do visit us again during your next holiday in Melaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for new year eve. Impromptu. Swimming pool was good. Room carpet 1404 was quite unsanitized. There was unpleasant smell and should be cleaned. I ended up bringing my own anti bacterial spray sanitizer. It was also unacceptable that my second room had cockroaches and this showed how much of cleaning needs to be done. Staffs, were very helpful and excellent. Staffs were alert and very approachable, greet customers and smiley. Very good. The most biggest disappointment i really want to highlight here is the room service food. I have ordered the NZ steak and for RM 75 medium well quality of how the chef did his job.. taking into consideration 5* Hatten Place.. was really disappointing. I ordered the porridge and the gingers was way too much. Not much variety for the…
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Hatten_Place, Public Relations Manager at Hatten Place Melaka
Responded 6 Jan 2020
Thank you for your review. Please accept our sincere apologies for the bad room service experience during your recent stay at our hotel. Stringent measures have been taken to address these issues and we hope to have another chance to create a better experience for you during your next stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
580
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