I went to this hotel just last week. I love the hotel service. The room, facilities is so nice. The hotel location also near to the town. The hotel itself so nice and comfortable. Will definitely come back.
Job Well Done: 1. Staff were great from Front Desk, Concierge, Housekeeping and Restaurant Service. 2. Room was clean and well made up. 3. Fast service attending to problem with room key card access. 4. Car park brightly lit with spacious driveways. 5. Lobby was spacious and clean. 6. Check-in & check-out were fast & efficient. Could be Improved: 1. Bathroom plumbing caused stinky smell from pipes to permeate whole room (caused funky-smelling towels too). 2. Hotel public areas and room do not have fresh smell. 3. Public elevators and public areas on room floors are stuffy & uncomfortable as there was neither air-conditioning nor air circulation. 4. Some breakfast buffet dishes were not refilled and had to ask or remind kitchen service staff. 5. Bread & butter pudding and…
1. Staff Nu Aim from reception was very rude over the phone when we called for service from the room. Later that day when we went to the counter to validate our parking ticket, he was not even bothered to address us. Instead he was playing with his handphone. 2. Found a dirty underwear from the previous guest together with the clean towels. 3. When requested for iron and ironing board, they said there is no more available. However, when housekeeping brought it to the room, they said there are many available just that it is all in the store. I guess the staff is just lazy. Hotel with bad service! Will never go there again!
A 5 star hotel that doesn't cost a bomb. There's also a sauna and stim room, but the pool is little too cold. There are shops below the hotel so it is so convenient. Getting our room was quite late but in the end they upgraded our room so that's alright then.
Value for money,free carpark,nice 360° view at skydeck,free stuttle bus and good hospitality an very helpful staff with a great smile.Thanks for Rahim for tidy up my room and its so comfortable.thanks a lot guys..keep up your good work.I will come again and we very enjoy our stay. THANKS HATTEN PLACE
Hatten Place Melaka is D Place to be...i recomend to all travellers stay in this hotel. Staffs is all very friendly from checking in to Food and Beverage... Food is well served at coffee house ..cleanliness is on top notch...my room is always clean by house keeping and the entire public area is clean. I will come back to Melaka and stay in this awesome property...
1.Hotel room: Small & no place to walk TV channels limited Air-conditioner is old & faulty, still feeling hot despite turning on to the highest setting Bedsheet has blackish stains that looks disgusting 2. Bathroom: Shower gel not provided, wrongly gave 2 shampoo instead Toothbrush & toothpaste not provided, only available upon request Bathroom curtain is infested with mold & fungus Only 2 towels provided 3. Breakfast buffet Low quality foods, not up to 5-star standard Some worse than a 3-star hotel's foods Wait for long queue to get a seat Cannot cope with the demand, need to put extra tables & chairs at the corridor outside of the restaurant Food is always finished & not refilled Waiters do not keep your used plates & bowls thus your table is crowded with dirty plates &…
Purpose of writing this review is due to no feedback from Hatten Place Hotel, hotel may refer my email to reservation2@hattenplace.com and stay@hattenplace.com Hotel did not take guest review seriously, meanwhile I would like to share my experience with Hatten Place Melaka. 1. Waited one and half hour for check-in, truly understand long queue due to school holiday. No basic greetings from and customer service from receptionist. 2. Booking confirmed on 5th November and I understand booking you had putting remark on the connection room. Yet I’m getting room with 2 different floor Level 30 and Level 28 which the key card unable to access to other floor. 3. Booked 2 rooms, one of the room (2830) was VACANT DIRTY (refer to attached photos). Called reception and waited 30 minutes…
A very enjoyable vacation. Very nice hotel and very nice staff. I can see the view of the city just above the roof of the hotel. The hotel facilities are also very good. The hotel also offers a delicious breakfast. One day i will come again to this hotel.
Stayed here for new year eve. Impromptu. Swimming pool was good. Room carpet 1404 was quite unsanitized. There was unpleasant smell and should be cleaned. I ended up bringing my own anti bacterial spray sanitizer. It was also unacceptable that my second room had cockroaches and this showed how much of cleaning needs to be done. Staffs, were very helpful and excellent. Staffs were alert and very approachable, greet customers and smiley. Very good. The most biggest disappointment i really want to highlight here is the room service food. I have ordered the NZ steak and for RM 75 medium well quality of how the chef did his job.. taking into consideration 5* Hatten Place.. was really disappointing. I ordered the porridge and the gingers was way too much. Not much variety for the…
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