A very enjoyable vacation. Very nice hotel and very nice staff. I can see the view of the city just above the roof of the hotel. The hotel facilities are also very good. The hotel also offers a delicious breakfast. One day i will come again to this hotel.
Stayed here for new year eve. Impromptu. Swimming pool was good. Room carpet 1404 was quite unsanitized. There was unpleasant smell and should be cleaned. I ended up bringing my own anti bacterial spray sanitizer. It was also unacceptable that my second room had cockroaches and this showed how much of cleaning needs to be done. Staffs, were very helpful and excellent. Staffs were alert and very approachable, greet customers and smiley. Very good. The most biggest disappointment i really want to highlight here is the room service food. I have ordered the NZ steak and for RM 75 medium well quality of how the chef did his job.. taking into consideration 5* Hatten Place.. was really disappointing. I ordered the porridge and the gingers was way too much. Not much variety for the…
Its badly managed hotel. The check in i must say the slowest I ever experienced. Despite having 4 check in staff, they keep on staring at the screen for a long long time. Queueing line is so long. No effort taken to reduce the queue and no manager can be seen. The room is only ready at 430pm. The room is dusty. Despite paying for 3 persons, only have 2 towels. No toilet paper. Called houskeepjng 4 times to get extra towel and toilet paper. The breakfast is like pasar malam. Overcrowded, no utensils and food not replenished. Again, no sight of manager managing the area. The only nice thing is free access to rooftop to see the view of Melaka.
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. I was extremely happy with my stay, the food was fabulous, the service exceptional, the beds comfy and the facilities more than adequate. All the staff I spoke with were helpful, friendly and very professional especially Mr Fitri and the female staff at the Thyme Restaurant.
Warm greeting by hotel staff. Cleanliness of lobby area good,view from swimmingpool to the sea is superd fantastic. View from lobby to Dataran Pahlawan and next new building also beautiful. Will coming back again in next visit.