Its badly managed hotel. The check in i must say the slowest I ever experienced. Despite having 4 check in staff, they keep on staring at the screen for a long long time. Queueing line is so long. No effort taken to reduce the queue and no manager can be seen. The room is only ready at 430pm. The room is dusty. Despite paying for 3 persons, only have 2 towels. No toilet paper. Called houskeepjng 4 times to get extra towel and toilet paper. The breakfast is like pasar malam. Overcrowded, no utensils and food not replenished. Again, no sight of manager managing the area. The only nice thing is free access to rooftop to see the view of Melaka.
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. I was extremely happy with my stay, the food was fabulous, the service exceptional, the beds comfy and the facilities more than adequate. All the staff I spoke with were helpful, friendly and very professional especially Mr Fitri and the female staff at the Thyme Restaurant.
Warm greeting by hotel staff. Cleanliness of lobby area good,view from swimmingpool to the sea is superd fantastic. View from lobby to Dataran Pahlawan and next new building also beautiful. Will coming back again in next visit.
I love their Nasi Lemak at Tyhme restaurant & I had tried Chinese food at He Feng Skydeck along with a nice view.. Anyone who loves to take picture must visit Hatten Place & go to Skydeck. Gonna bring my family to stay here soon 🥰
We really enjoyed stay at this hotel,very comfortable room,clean with good amenities..really good for couple or just one day trip..nice view,the staff are fantastic,overall high standard or service.thank you for making our stay great and memorable.
View fantastic, value for money, comfortable stay, staff was fantastic, and offer warm services, room cleaning met up expectation.. All staff was perfect and always smile. It shows good training for all..
Fantastic staff great food and great services . Hotel facilities was superb value for money . Indeed will be coming in again to stay here . Thanks so much Hatten Place for making my stay memorable experience
The room got conecting door so we feel very comfortable to enjoy with family, swimming pool very nice also got gym there and sauna..we all fun here ... Internet very fast.. food very good.... We stay there two night... And very enjoy...
view very nice, the staff there very friendly and helpful, the internet fast, a lot of facilities. view very nice especially at Skydeck. pool beautiful and got the gym . free entrance for guest goes to Skydeck.
I didn't expect a surprise from the hotel on my birthday .. I really appreciate it. very quiet, clean, beautiful view. facilities are also provided, there is a gym, swimming pool, free entry-level sky deck, sauna, internet very fast and more.
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