view very nice, the staff there very friendly and helpful, the internet fast, a lot of facilities. view very nice especially at Skydeck. pool beautiful and got the gym . free entrance for guest goes to Skydeck.
I didn't expect a surprise from the hotel on my birthday .. I really appreciate it. very quiet, clean, beautiful view. facilities are also provided, there is a gym, swimming pool, free entry-level sky deck, sauna, internet very fast and more.
Had checked in last week, understand that the hotel is busy, but the staff was doing great job to fulfill the guest needs. really amazing went into the room was really modern furniture, clean and the city view was superb. breakfast was good and Skydeck got good and nice city and ocean view. can see Ledang mount from there.
Spend 2-nights and honestly, there are better choices in Melaka. Glad I didn't extend. I'm not into the Lobby at 12th floor with sharing lifts with mall visitors, to add into your misery - the lifts are so freaking slow! The hotel to be honest, is seriously gloomy. Room was really small though the view is pretty nice at night with the lights. bathroom was small-moldy-disgusting. Pool was seriously tiny, I just don't get it. Breakfast buffet was pretty good with good variety, taste was okay. Love the croissant though, and bread pudding. Overall, I think I'll have to pass. It's seriously disappointing.
The checkin queue is like JB custom, at least 45 mins wait and they are running out of seats at the waiting area. Frankly, this is worse than any other 2 stars hotel or hostel. It is cheap but you can get better service at another hotel. The hotel is not ready to accommodate this volume and severely understaffed. Will not be booking any more hatten hotel chains! If you have unfortunately booked this place and unable to cancel, please check in at 8pm to avoid the check in crowd.