Treasures Hotel & Suites
108 Jalan Bendahara, Melaka 75100 Malaysia
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About
#6 of 271 hotels in Melaka
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Treasures Hotel and Suites is a Siheyuan (Chinese central-courtyard) style boutique hotel in the heart of Malacca City, Malaysia. A seamless fusion of raw industrial, Balinese and heritage design elements give the hotel its unique character. Built with large rooms, bathrooms and beds, the hotel is great for couples, friends, and families of any size. Treasures Hotel and Suites is just a stone's throw away from UNESCO World Heritage sites: The Stadthuys and Jonker Street, and is surrounded by excellent restaurants. The building was built in the 1930s with a major refurbishment and extension in 2017. We at Treasures Hotel and Suites aspire to deliver best-in-class personal service, bolstered by superior amenities and comfort, to all our valued Guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycle rental
Children Activities (Kid / Family Friendly)
Conference facilities
Meeting rooms
Valet parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
24-hour front desk
Laundry service
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Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
HOTEL STYLE
Romantic
Family
Languages Spoken
English, Chinese, Malay
Location
97Great for walkers
Grade: 97 out of 100
87Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
108 Jalan Bendahara, Melaka 75100 Malaysia
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Stayed 3 nights in Bintang Suite on a family vacation. This is the worst hotel we have stayed in. To say we were disappointed is an understatement. The website pictures and reviews are misleading. No where near the pictures. Stained and dirty carpets. As a hotel that claims to be 4 stars and its reviews do not follow suit. Absolutely absurd! It was an expensive suite (should be a basic room) which cost us RM2,234. How can you justify that rate? Below are our issues: * Check In. Upon arrival at 8.00 p.m. after a long flight and 2 1/2 hours drive from KLIA to your hotel, we were tired. Check in was awful. The guy who checked us in just didn't want to be there. All he said was, I need to pay tourism tax, which I paid. He saw us with 2 large suitcases and did not bother to offer any services. Is that the Malaysian hospitality (MALAYSIA BOLEH!!). * Hallway carpet on Level 1 to our room. Walking to our room, the carpet stained, dirty and unsightly. That is my biggest gripe about the dirty carpet. If the hotel can't vacuum and clean the stained carpet, why bother having the carpet. Very poor maintenance. * Room/suite. The room was small and had only 3 chairs (we had 4 adults). The bottle of shampoo and conditioner was half filled. We threw it in the bin. * Buffet breakfast. It wasn't. It was a la carte and only one serving of coffee. Not happy.* On day two, we came back around 1.00 p.m and noticed our room was not clean. Had to request housekeeping to clean. They only replace the towels, sheets and toiletries. Didn't even bother to vacuum or mop the floor, could see strands of hair around.By the way, they did replace the coffee pods. They gave us 2 pods but the room has 4 pax.*Toilet paper & Tissues not replaced or backup available. Requests at the front desk and the response were allowed for what was in the room. Really! * Bathroom door. Has a latch on the door and is difficult to lock.*Security door. Works occasionally. The door looks broken.* Bar and restaurant. Empty alcohol bottles on display. When I ask the reception, it is not available. Luckily we have GRAB services for food delivery.* Pool. There were no pool towels available after our swim. Had to use our bath towels. Enough said. We were not impressed, absolutely appalling. The hotel needs to make a clear distinction between these suite/room which are shown on the website. You pay for what you get!. We paid RM2,234. We should have booked with Hotel IBIS, down the road and nearer to the sights. If I could give a minus score I would. Pls do waste your money.…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Treasures Hotel and Suites, General Manager at Treasures Hotel & Suites
Responded 25 Apr 2023
Dear Keon Seetho Greetings from Treasures Hotel & Suite Melaka. We regret to note your negative review that our hotel facilities and services failed to meet your expectations. We take very serious views of our guests reviews. We had done a very thorough investigation into your "feedback" and wish to reply as follows : 1) misleading photos and reviews : we have to highlight that we literally have had thousands of onlines reviews from our happy guests who gave us raving reviews. Unfortunately yours seem to be one of the worst review we had got especially considering the relatively minor gripes that you had listed out. From the very extensive investigation we conducted inhouse with our staff after receiving your feedback, it seems like you did not actually make any complaint to any of our staff while you were staying here with us. Had you done so we could have easily sorted out at least most of the issues you complained about in your feedback here. Also let us assure you that our photos are genuine and no photoshopped photos have ever been posted by us or anyone else that we are aware of. 2) overpriced room : you complained that you been charged RM2,234 for a small room. This Bintang Suites you stayed in measures 43 m2 or 460 sq ft in size with ensuite bathroom that come with separate shower and bath, toilet and double-sink vanity counter. It comprises of 1 separate room with Super King size bed (7' width bed) and another one with 2 Super single bed (3.5' bed). Your room charge of RM2,234 was for your 3 nights stay for 4 persons (inclusive of the sale and services tax, tourism tax and heritage tax) and is inclusive of 4 breakfasts per night stay. 3) buffet breakfast : in your enquiry email with us dated 11/1/23, you asked if the room comes with buffet breakfast. We replied to say that we do offer breakfast without stating whether it is buffet breakfast or not. Whether we provide buffet breakfast or not depends on occupancy which had been explained to you by our En Zai. What we offered to you was a semi buffet spread with choice of one main course. On your complaint that our staff refused to allow you a refill of coffee, we had checked with our FnB staff on duty and we were informed that no request for refill has ever been rejected as it is our standard FnB policy to always accede to reasonable request for refill, whether it is for breakfast or for inroom consumption. As our standard inroom coffee/tea arrangement, we would supply for this suites 2 coffee pods, 1 chocolate pod and 2 tea bags plus creamer/milk pods and sugar . We will always replenish another set free of charge for guests upon request. 4) bad Front Office (FO) service : you complained that our FO staff En Zai who attended to you during your check in were disinterested in his work as " he just didn't want to be there". Furthermore, you also said that all he said to you were to ask you for tourism tax payment. In view of your complaint we had gone through our CCTV footage and found that our En Zai had been briefing you quite extensively on our swimming pool, breakfast details, carparking arrangement etc following our SOPs. Our 2nd FO staff on duty at that time confirmed the same. Your check in was smooth and you spent hardly 4 minutes at our Front Desk for check in. Your 2 teenage daughters just push your 2 mid size luggage to take the lift after the check in process. Had you requested for bell service, we would definitely have gladly provided this complimentary bell service to you. 5) bad inroom amenities/furnishing/cleaning : it has always been our standard Housekeeping SOPs to remove any half used bottles of shampoo/shower gel and our staff did replace new ones. Any half bottles left in the toilet could be an oversight by our staff which we do apologise for that. You could always have requested for new ones if that is so. Also you can always request for more chairs and we would definitely be glad to provide same should there be any such requests. You never made any such requests but just rather make this matter into some very negative complaints. For your complaint about your room cleaning not done by 1pm on the 2nd day of your stay, make up rooms for stay over rooms will normally be done after our housekeeping staffs completed other rooms for check in on that day. Our housekeeping staffs did the cleaning of your room as required and while doing half way, you came back to the room. They likely have rushed to finish your room as you were waiting to use the room and didn't clean to the level expected of them. If so we apologise for that. Had you notified us of this problem, we would gladly have cleaned your room one more time. Unfortunatenly no complaint or request was made then. On the issue of toilet papers, we always provide 2 rolls of toilet papers in all toilets and are always ready and willing to provide more upon request. Upon checking, our staff did on your 2nd day of stay provided you with additional 2 rolls of toilet papers upon your request. For door Issue - Upon checking, all doors mentioned are in good working condition. We didn't receive any complaint of the door issues you encountered during your stay. 6) hallway carpet - like most hotels would experience, maintenance and cleaning of carpets can be challenging some time especially if the hallways do not have sufficient open air ventilation. However we do get specialist to help to clean and to get rid of dense carpet smell on regular basis etc. For your further information, our management had recently decided to replace our hallway carpets with other flooring material and refurbishment works will start shortly. 7) non operation of Bar and Restaurant : yes our restaurant is open for breakfast only. Like in elsewhere whether Malaysia or globally, we are having severe staff shortage that impede us from opening our restaurant and bar fully like we used to. However we hope to reopen our FnB services as soon as we can get sufficient suitably qualified staff to handle such service competently. 8) pool towels - we do place some towels at our counter before the pool deck for guests' use. It may have been used up and we have not replenished them in time. Our apologies for that. We would have provided clean pool towels to guests upon request. We hope the above replies can help to clarify some of the issues raised. We wish you have highlighted to us some of these issues raised here in your feedback while you were still with us as you stayed with us for 3 days. Our apologies once again for your unsatisfactory experience staying with us. We will do our utmost to improve our service level in future. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This boutique hotel is located about a 10-15 minute walk from the main tourist centre of Melaka near Little India. The hotel has a great ambiance and with a few minor tweaks would score 10/10. The rooms are well appointed; spotlessly clean with very comfortable beds, good quality linen, towels and toiletries. The rooms are however quite small and there is literally nowhere to hang wet swimmers or towels and there is no balcony or clothes horse provided so you have to be quite ingenious. The pool area is lovely but needs more umbrellas as there is no shade and it gets very hot. The carpet in the hallways needs to be replaced as it is very stained and the first impression is so disappointing, it really makes the place look like a low cost hostel. The breakfast options are adequate, the lady who runs the breakfast goes out of her way as do all the other staff. There is a hawker stall behind the hotel which is open every night for dinner and just down the road are several very good Indian restaurants. The hotel is modern, clean and interesting with a great feel and I would highly recommend it.…
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The main tourist area is a 10-15 minute walk which could be problematic if there are mobility...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This was my third visit to this hotel. It is clean, friendly and very comfortable. The rooms are a good size and the pool and steam room are well maintained and excellent for relaxing after sight seeing in Malacca which can get hot. Bathtubs in the room are also great for soaking in after walking around the town. Breakfast was delicious and Ms Tan looks after everyone with great hospitality.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The suite by the pool is worth it, especially if you're going to do some work or have a few...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A unique boutique hotel with a touch of home. Rooms are spacious and clean, staff friendly and helpful. Located right next to a 'hawker centre' with good food. Hotel is also within walking distance to the heritage sites. Each night we would buy our dinner from the adjacent food haven and eat at the hotel courtyard. Staff were very accommodating and even offered their cutlery for us to enjoy the meals. We left some of our clothes behind in one of the cupboards. Special thanks to the housekeeping and front desk team for promptly contacting us and sending the clothes back to us in Singapore. Grateful to the team for their service excellence. Keep up the good work...just one detail to improve and this boutique hotel will be perfect...the carpet on the walkway to the rooms need a change to leave a good impression on guests.…
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+ 10min walking distance to Jonker Walk + Easy check-in + Friendly staff all over the place + Sheltered Parking + Toiletries were good and even on par with 4-stars hotels + Bathroom is spacious and even the shower cubicle is spacious + Free WIFI in room + Rooftop Pool was nice and has a little "Balinese" feel + Many hangers in the room (altho' no cupboard) to hang your clothes to dry) + Daily housekeeping service was prompt and fuss-free + Check out time is 12pm which is good - The rooms' only windows were in the Bathroom - Both windows are low till about toilet bowl height - Both the windows opened up to the open carpark below (no privacy) - So after you put down the blinds, the room becomes all dark - So when you bathe, use the tub or use the toilet, the room will have no natural light at all (unless we're ok with bathing for all to see from the carpark) - Breakfast food can really be improved (especially the local selection of nasi lemak). Luckily there were still the usual break (can toast) and cereals. - Room lighting is either too bright or too dim (the mixture of warm and cool lights can be improved) - Steam Room is disappointing...the walls inside are still cold after heating the room for 15min, so you can imagine how not-warm-enough the steam was…
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Date of stay: October 2022
Location
Cleanliness
Service
Room Tip: Request for Garden view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Treasures was absolutely perfect for a short stay. The hotel was relatively quiet (we stayed during the week) and we were able to enjoy the lovely pool to ourselves. The location is only a short walk from all of the main attractions, and we took advantage of the food court behind the hotel. The staff allowed us to check in early and watched our bags for us on check out day. All in all, Treasures was wonderful value for money and I would not hesitate in suggesting for anyone to stay there while visiting Melaka.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Stayed on a Monday. I think Occupancy was pretty low. All staff were very nice and helpful... all smiles. Breakfast was OK for the price. Nice little sheltered carpark. Nice bed pillows clean bedsheets. Room has all the basic amenities u need. Nice bathtub. There is a pretty big food court behind the hotel just a 1 min walk away. Grab services are almost immediate. And its RM5 or 6 bucks to get u to all the attractions all minutes away.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: The carpark is tricky to find. You can drop off at the main entrance then ask the staff for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
The checked in into the hotel was easy & smooth and they have an online check-in app which was useful. I actually liked the hotel surrounding including it’s lobby, breakfast area. However the rooms was a little small for my liking and ventilation I found to be an issue especially when the electricity was off & the ventilation fan in the toilet/bath was not working. The shower pressure was good and the most basic amenities were provided. There was also a bath tub provided. I like the coffee maker provided. The room was equipped with refrigerator & television but I could not tune in to the satellite channel. Breakfast was adequate & satisfactory for a small 30 room hotel. Car parks was provided for safety of customers. Location of hotel is good and staff very friendly and attentive.…
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Best staff ever! Went to the trouble of finding and sending my forgotten phone by courier. We had a nice stay and we’re surprised by the attentive staff. Walking distance from all the main attractions. The room is spacious with a large bathroom.
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip: If you need a rest from the hustle and bustle from the busy center you can cool off in the pool...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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+1
31-07-2022 ,room 202 A perfect styles mismatch. Warm Friendly check-in with a great smile. Clear explanations in excellent English. Clean large room overlooking the courtyard, an oasis of peace.. Huge bathroom with separated bath and shower area. Very heavy doors will be noisy at times. Don t be fooled by the street look this hotel will answer your needs. Super comfortable extra-large bed. The in-the-room Aristo coffee maker should be replaced by any 3 in 1 sachet to improve the quality. Great breakfast for such a small hotel, from fried chicken to samosa,kaya pastries and an excellent coffee, served in a bright airy relaxing atrium, no mad rush. Finally a Special THANKS to the staff who set up a display and choco for my spouse BIRTHDAY, greatly appreciated. Thanks.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
US$59 - US$77 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
30
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Frequently Asked Questions about Treasures Hotel & Suites
Which popular attractions are close to Treasures Hotel & Suites?
Nearby attractions include River Walk (0.4 km), St. Peter's Church (0.4 km), and Villa Sentosa (Malay Living Museum) (0.4 km).
What are some of the property amenities at Treasures Hotel & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Treasures Hotel & Suites?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Treasures Hotel & Suites?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Treasures Hotel & Suites?
Conveniently located restaurants include Bulldog Malacca, Wild Coriander, and Manis J Nyonya.
Are there opportunities to exercise at Treasures Hotel & Suites?
Yes, guests have access to a pool during their stay.
Is Treasures Hotel & Suites located near the city centre?
Yes, it is 0.8 km away from the centre of Melaka.
Does Treasures Hotel & Suites offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Treasures Hotel & Suites?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Treasures Hotel & Suites?
Many travellers enjoy visiting A Famosa Fort (1.2 km), The Royal Press (0.7 km), and Casababa Gallery (0.8 km).
Is Treasures Hotel & Suites accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.