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4.5
#11 of 187 hotels in Melaka
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An award winning Hotel . Sojourn Guest House Melaka was awarded best Hotel in Malaysia for the year 2016/17. A luxury, romantic and trendy boutique hotel built on the premise of tracing Melaka roots and influences. It seeks to capture and preserve Melaka illustrious history, and to immerse our guests through an evolution of cultures and hospitality. Our hospitality is all about services. We warmly welcome you ~ Check-in as honoured guests and check-out as our cherished friends. We also provide Free Shuttle to main attraction in Melaka. Selamat Datang (Welcome).Thank you.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I love everything about this hotel. They upgrade my room without extra charge. The room very clean, neat with complete amenities. The bathroom is very nice. The beautiful pool located at the entrance of the parking with nice ambience. Highly recommended!
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Date of stay: January 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upon booking i was thinking this is a normal hotel like i used to visit... booked for 4days. Surprisingly the hotel was great. The quiet ambience was A+. It quite near to the city and other places.... i will choose this place again...
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really enjoyed my stay at this beautiful hotel. The room is very beautiful and huge. The breakfast buffet was good. Our mineral water wasn't replenished but other than that I really satisfied with the service provided. Worth your money to stay here. I would like to acknowledge one of the front office staff, Eddie for giving us exceptional service. I really hope the hotel manager recognize his efforts and hard work. Thanks for making our stay so great! Definitely will stay here again!
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Date of stay: August 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mohd Noor I, Manager at Sojourn Guest House Melaka
Responded 3 Sept 2018
Dear KarthikS24, We are so delighted to know that you have had enjoyed the room and the breakfast during your recent stay at The Settlement Hotel. And, it is indeed wonderful to read of our Front Office staff, Eddie who had made such a positive impression.Thank you for recognizing his effort. We thank you for your valuable feedback on mineral water replenish displeasure. This has been viewed with deep concern and shared with our team for immediate attention and improvement. Please accept our sincere apologies for the shortcomings. We hope to have pleasure of seeing you again soon at The Settlement Hotel and do let us know how we may assist in any way in the plans for your return. Till we meet, stay well and with our warmest, Mohd Noor Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here in July 2020.What was suppose to be a one night stay extended to three and then 4 days. This hotel is located right next to the entrance of the Portuguese Settlement away from the city centre. The reason I chose this place was because I wanted to avoid the traffic. There are plenty of hawkers stalls along the road. There are more cons then pros here. I would have given them 4 stars but.. Cons: It is very noisy along the corridor with staffs on walkie talkie most of the time.Difficult to rest The double rooms are very very small compared to twin rooms Poor TV reception
Pros: BATH TUB..the only reason stayed here 4 nights Very comfortable beds Strategic location Polite, courteus, helpful staffs They serve the best sauna noodles.The cafe is always packed
Others: It seems there is a change in management, so it isnt the same as before Pools cant be used Villas no occupancy You must check out at 11 am and if you happen to exit after 12noon,be prepared to pay 50% of the room charges Deposit is hefty, higher than the room rate at RM200
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Date of stay: July 2020
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We always stayed at Settlement hotel during our CNY visit to our parents hometown but this year was quite a letdown. We booked the bigher room as we needed space for a baby cot which the hotel provided but it was stained, dirty, covered in mold and dusty. An adult would not want to sleep on such a dirty place, what more an infant.
We complained to the reception which duly dispatched their supervisor and apologized but told us its due to 'change management'. We told them to take the crib away and ordered a single mattress for our infant but 10 minutes later housekeeping just came back and told us there is no single mattress in the whole hotel as they threw it all away due 'change management'. No one follow up on the issue and left us to resolve this issue ourselves. The shower area had a drainage problem where the drainage is slower than the shower capacity hence ponding. Food was good but the servers need to improve, as they could not understand english too well.
Hopefully they will be much better in the near future and not blame the issues due to the current change management stage.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Avoid this place . We stayed in room 301. Don’t quite understand the good reviews given . Avoid especially those rooms facing the main road . Extremely noisy . And the sound proofing of the room is just plain terrible . You can hear so clearly sounds from next room . And the cleanliness ? Well , see the pictures . Need I elaborate more ? Good luck sojourn , if you don’t get your acts altogether , sooner or later , you will chase away all your loyal customers.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip:Avoid room 301
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just checked out of room 107. Overall its a decent hotel. But what pissed me off was at around 8.30-9am, the started drilling and knocking right above my room which woke me up and i was unable to get my much needed vacation sleep and a major headache from the loud drilling and knocking. Gosh One of my worst experience. Never stay in a hotel in a middle of reno (which i did not know)
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is fine,I love everything about it..however i am very upset that you include your customer in your "change management" period. We paid for your facilities but we did not get any. Ur team is very polite and thats about it. I expected more due to very interesting comments from the rest..I didnt get my rest because no room service available so we have to look for our food.So not cool.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sir/Madam, it was December 2014 and I decided to choose the settlement hotel to plan out a surprise celebration with my fiance for our anniversary. I booked a room in advance for the 24th of December , the day we are suppose to celebrate our anniversary. Then I corresponded with the hotel staff via email in November , regarding the plans ,packages and decorations for the special day. After going through the available offers, I opted for a romantic candlelight dinner package at the Roof garden, with Appetiser , main course, and desserts picked in advance. I was happy and excited, looking forward to the special day, only to be disappointed 1 day prior to checking in; I sent them an email 1 day prior to check whether everything is fine and the reply I got was "I'm sorry to inform that the menu for honeymoon couple won't be available due to festive season and sorry for the inconvenience caused" I replied, asking why wasn't I informed earlier regarding the changes" but was ignored. Since I couldn't come up with another plan at that last minute moment, I decided to just check in and see what is their response on that matter. I waited and waited, and none of the staffs acknowledged about that problem. I was really disappointed as my celebration and plans were ruined. There wasn't even a single note /decoration to wish us a happy anniversary to make up for their mistake with my dinner reservation.instead of acknowledging my problem, they just pretend as if it never happened . Hope your management can look into this matter.
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Date of stay: December 2014
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Settlement_Hotel, General Manager at Sojourn Guest House Melaka
Responded 9 Jun 2015
Dear wph85, Thanks for the review of your recent stay with us. We would like to sincerely and humbly apologies for ruining your most auspicious anniversary event. There is no excuse for our oversights and lack of attention to detail in providing you the most simplest form of service. We did not hold try to our tradition and for that we are truly sorry. I know nothing we can say now will make up for our lack of service but all I'm asking is for you to call on us the next time you're in Melaka. Do drop in if even for a cup of tea and let us explain what went wrong. We would really like to make amends. Take care and hope to see you soon.
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I really liked this hotel and I wanted to like this hotel. Its by the portuguese settlement and it's obviously a project of passion by the owner. From the objet d'arts to the very friendly and effective service of the staff, there is an ambiance of eagerness and wanting to please. The room was lovely, the beds were comfortable and the design very thoughtful. The car park was securely locked at night which was a plus. The food was also very decent!
Now the negatives; 1. The Bidet had a leak when we entered the room. This was fixed promptly by Maintenance/Security. But in the middle of the night it leaked again. 2. There was no instant coffee in the guest rooms. We were told that the owner loves his tea and that was the reason why. But for a hotel that aspires to '5 star' status, I suggest that this is an omission which, due to that aspiration is not acceptable. 3. Breakfast was decent but one minor glaring omission was the availability of butter. Again, for a 5 star boutique hotel, butter on the dining table is an obvious choice to be given to the diner. Margarine has been proven to be unhealthier and with the trend toward more un-processed foods, butter is offered at most good hotels now. 3. While the above were really very minor niggles what came next was not; I went down to breakfast, grabbed some wholemeal bread and under the second slice I took was a mass of fungus/mold.
In mitigation, the staff were very, very apologetic and immediately removed the bread and it was obvious all supervisors were told immediately. That is good. I would recommend some process be implemented that checks on the quality of the food before it is released to the dining room and to guests. Would I recommend it for a person to stay at? Yes, but care should be taken.
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Date of stay: March 2014Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Settlement_Hotel, General Manager at Sojourn Guest House Melaka
Responded 31 Mar 2014
Dear nigelskelchy, Thanks for your review of your recent stay with us. We thank you for your kind words and for choosing the Settlement Hotel Melaka as your hospitality provider for your recent trip. We also thank you for your suggestions and as we're constantly fine tuning our products and services to cater for all our guests, we will consider it carefully. We were however disheartened to hear of the unacceptable incident that you encountered during breakfast. In our quest for perfection, we sometimes slip up, and for that please accept our humble apologies and we assure you that the oversight was a mere one off and that we place utmost priority in the service standards, hygiene and safety our of our guests. We understands that the damage has been done, but please don't let this isolated incident deter you from patronizing us again. We sincerely look forward to welcoming you back and giving us a second chance in dispelling the bad experience you had. Once again, thanks for bringing this up to our attention and we have already taken even more stringent measures to ensure this does not happen again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I refer to your enquiry. Your room is inclusive of breakfast. There is no need to purchase breakfast separately. Unless you have made a booking online where the breakfast option is excluded. FYI as a Travel Agent myself, I know the rate for Adult is MYR 22.00 and for Child it is MYR 12.50. Below 6 years it is FOC.
Regards. Vimala. Ace Altair Travels Kuala Lumpur
I took the shuttle service to Jonker and took an uber back at 9.30pm, it cost me RM9.60 which is pretty decent. It would be really easy to get an Uber/Grab from Jonker on a Saturday night anyways, just get picked up from the streets nearby (I did Jln Tun Tan Chang Lock)
There are more places to choose from in the Melaka area.
PRICE RANGE
RM 156 - RM 230 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Settlement Hotel
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
49
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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