One of best hotel is malacca. Staff very friendly and location is good 👍🏻. Facilities were good as standard of 5 star hotel. Front desk is friendly and helpful too willing to help us regarding location that we planning to go. Overall is good definitely will come back again!! Highly recommended
we checked in at 6pm and the frontdesk staffs namely Nataline was very helpful to us. Thank you for taking the time to find the most suitable room for us (we requested room with bathtub and baby cot provided), and got free upgrade from city view to straits (sea) view. we booked the halfboard package, our dinner is okay (we chose Nyonya cuisine) but the breakfast buffet was great. love the ample free parking, the big pool, and spacious area inside hotel where my toddler can roam free and safely. we love that handsanitisers are everywhere and lifts not crowded. to improve: - there's no staff manning the pool. even the towel counter also has no staff. changing room also not available at the pool, only washroom about 20metres away from the pool. - we dont have tv remote control in our room. even though we mentioned it to the staffs, no one came to resolve it. …
Definitely one of the best hotels in Melaka. Staff are friendly and polite, in particular Vanessa in the lounge bar. Rooms are clean and tidy, but one suggestion would be to modify the executive suites with smart TV for meetings(as is done in competitive hotels in the top 3 melaka). Pool is fantastic. Restaurant is very nice with reasonable priced quality food. All I all a superb hotel for a weekend break, business meeting or even holding an event or family occasion.
The staff service is wonderful. Smiling faces, greetings...impressive..keep it up the room 1408 aircon needs better serving(wea colder aft we complained) sink seemed clogged toilet emitted bad smell upon check in fridge not working. 1407 aircon and sink similar issue. upon calling, the housekeeping came to sanitize the toilet which was better. maintenence came in but we couldn't wait for them to do anything. hopefully they follow up and for the room service..1st night ice request..sent after, 30mins and 2nd call 2nd night...totally no show. i can understand the difficult times but there is a reason certain hotels are 5 star value. All the best
I had stayed in 11 different 4-5 star hotels brand name in Melaka city last 2 years but I am pleased to say that staying in Holiday Inn Melaka on 18-20 Dec 2020 was one of my best stay ever. Sincerely, from checked-in to checked out the fine service was seamless. First & foremost Duty Manager Nataline was great during checked-in. She was pleasant, professional & accomadating. The room given to me #1503 was perfect facing the Cityview, cleaned, aircond, TV, shower everything was functioning well. I love the room size considerably large, pleasant, still looks new, so well maintained, warm & feel so comfy. I also love the shower size & concept with pleasant pastel color tiles. Dinner at Es.sense restaurant was a remarkable experience. Joseph who attended to us was so attentive, diligent & pleasant. Chef Ong prepared us a superlicious 6 course Chinese dinner. So sumptuous & delicious. As for the breakfast, the spread is good & the quality of food is excellent. I want to compliment the GM Rizwan who was involved in ensuring the breakfast service went smoothly together with all his entire staff were there providing an efficient service as the turn out was overwhelming. Kudos to you Mr Rizwan. You certainly have a great team. I must compliment your team for being hospitable, pleasant, efficient & accomadating. Front Office Manager Zariz was also helpful, friendly & attentive. Day 2, dinner at Sirroco was another distinctive moments & memorable experience as we celebrated our 37th Wedding anniversary with great ambiance, excellent food & fine service. Compliments to the staff Syafiq, Venessa, Chef Rashidi & Chef Hidayat. Thank you for your kind & fine hospitality. Good job to all the staff of Holiday Inn Melaka. All of you who had served me and my family well and had made our stay most enjoyable & memorable. Thank you. I gave Holiday Inn Melaka a 5⭐ rating. …
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