Swiss-Garden Hotel Melaka

Swiss-Garden Hotel Melaka

Jalan Persisiran Bunga Raya T2-4 The Shore at Melaka River, Melaka 75300 Malaysia
Nyonya Laksa
Traveller (1352)
Room & Suite (561)
Swimming pool with children facilities
Pool & Beach (148)

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Avg. RM 155 /night, 2/18 - 2/19
RM 266
per night
RM 206
per night
RM 146
per night

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About

#25 of 189 hotels in Melaka
4.1 of 5 bubbles
Location
3.7 of 5 bubbles
Rooms
3.8 of 5 bubbles
Value
3.8 of 5 bubbles
Cleanliness
3.4 of 5 bubbles
Service
3.9 of 5 bubbles
Sleep Quality
Swiss-Garden Hotel Malacca offers contemporary lifestyle accommodation overlooking the UNESCO World Heritage Site of historic Malacca. Guests can enjoy the best of both worlds with the hotel's deluxe facilities and those of the adjoining shopping complex as well as discovering the many attractions in this historic port city. Picturesquely located in a bend of the meandering Malacca River guests can travel to and from the historic centre in the comfort of a covered boat along the river. The property is strategically located in one of Malacca's most historic districts and yet is just a 15 minutes walk from vibrant Jonker Street and other tourist sites. The 32 storeys towers comprise 306 elegant hotel rooms.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Wifi
Fitness / spa changing rooms
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
River View
Great View
Languages Spoken
Malay

Location

Jalan Persisiran Bunga Raya T2-4 The Shore at Melaka River, Melaka 75300 Malaysia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Melaka International Airport
3.5
3.5 of 5 bubbles1,404 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Swiss-Garden Hotel Melaka earns praise for its spotless rooms and central location, which is a stone's throw from shopping and historical sights. Guests enjoy the spacious accommodations and the range of amenities, including pools and a gym. While the staff is often commended for their friendliness, some visitors have faced delays in service. Although the hotel's value proposition receives mixed reviews, with mentions of hidden fees, the overall consensus is one of satisfaction, with occasional suggestions for interior updates and better noise control in rooms.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
amyrah z wrote a review Oct 2024
4.0 of 5 bubbles
I understand that the hotel was busy during my stay, but I was disappointed with the reception experience. The receptionist who checked me in was not welcoming, as there was no smile or friendly demeanor. Additionally, my room was not serviced until 3 p.m., even though I had placed the ‘make up room’ sign on the door. The same receptionist also collected the cleaning fee but did not provide a receipt. (we got refunded too). I chose this property because the Courtyard was fully booked. I expected a similar level of service. I hope these points will be addressed to improve the guest experience.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Madame M wrote a review Aug 2023
Senawang, Malaysia
+1
3.0 of 5 bubbles
One of the best hotel in Malacca. I stayed at this hotel most of the time when visited Malacca. But havent been to here after MCO. The pool still quite nice and suitable for family with kids. I didnt get the breakfast buffet this time so i don't know their service nowadays. But one thing that dissapointed me this time is when i called the concierge requested extra towel for my kids, they said they have to charge me rm10. It's a little bit ridiculous because i've been to so many hotels in malaysia and never once they want to charge me for extra towels. I hope the management can look into this because this makes the hotel looks quite sad and unattentive to guests. Other than that i have an enjoyable stay, the room overlooking Kg Morten and the river is always so pretty to look at. The lobby and hotel room smell very nice with the fragrance and they provided welcome drinks in the lobby too.
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Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Fida wrote a review Jul 2022
Singapore, Singapore
3.0 of 5 bubbles
Booked a connecting room for myself, my partner and my daughter. Location wise is fine. It's at the heart of Melaka so it's nearby Jonker Walk and other well-known places in Melaka. Out of 2 rooms, 1 of the room was not given a foot towel. When we asked for a towel which was their mistake for not placing one before we checked in, we need to pay RM10 for it, which is pretty ridiculous. The TV has limited channel. One of the room's water heater was not working and they noted but refused to get it fixed or offer another room for us. The breakfast buffet was okay but the menu is the same everyday. Luckily we're there for only 3D2N only. And they ought to place mirror in the room, not just the bathroom. They need to work on the lighting as well because it's quite dark.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandTour20347993149 wrote a review Sept 2024
+1
5.0 of 5 bubbles
The hotel is generally good and safe to stay. My first time in Melaka City.
Thank you Rajina. This Malaysian lady comes to our room everyday to clean and replenish our coffee tray, toiletries and change our beddings. She is so nice, friendly and has a smiling pretty face. Sorry i forgot to ask her surname.
The hotel has a sky garden (level 30)where you can view the city of Melaka. It has also a swimming pool (level 9) and sauna for adults and kids and a gymnasium. So nice to stay in. The hotel has also the Garden terrace for your breakfast.
The hotel is walking distance to most of the historical spots and museums
so everyday during our 5 day visit in Melaka, we just walk arround to reach the historical attractions.
Need: umbrella, a wide hat, sunscreen, small towel to wipe your sweat and food
(water and chichiria🤔🤔)
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Meander31559079577 wrote a review Oct 2024
1.0 of 5 bubbles
I am writing to express my dissatisfaction with the laundry service provided during my recent stay at Swiss Garden Hotel, Melaka. I specifically requested that my garments be returned on hangers, a request that was overlooked. Upon bringing this to the attention of the reception staff, I was asked to collect the garments myself from the reception, despite having paid for the service.

Additionally, I had requested that my clothes be pressed again, as they had been folded contrary to my instructions. When a staff member delivered my clothes to my room on hangers, I inquired if they had indeed been re-pressed. The staff member assured me they had been, but upon inspection, it was clear that the clothes still bore visible fold lines, indicating no further pressing had taken place.

This level of service is both unsatisfactory and unprofessional, especially given that I had paid for the laundry services. As a paying guest, I should not have to personally re-press my clothing after paying for this service. I trust the management will take the necessary steps to rectify these shortcomings for future guests.
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph O wrote a review Feb 2024
Johor Bahru, Malaysia
2.0 of 5 bubbles
I stayed in this hotel for 3 nights.
Checkin was swift and gave an initial good impression.

The room when we came in were neat & orderly. The bed felt rather used and seem dated and the pillows were too soft to my liking.
The amenities in the rooms were adequate.

My main complaint on the room is that it is not sound proof. You can hear your neighbors easily and also noice from the outside. Throughout the night I could hear the sound of blowing winds and this disrupted my sleep.

The water pressure at the shower is also low, however adequate for a bath.

The housekeeping did not clean the room well & did not remove the dust bin for 3 days resulting in an overflowed dustbin on our last day.

Free parking was available for hotel guests in the 7th & 8th floor upon registering your car number plate which was convenient. However out of the 4 lifts only one goes to the car park which means a long wait time. You need to either go to Floor 3A or Ground Floor to exit to the lifts to the car park.

Food at the buffet in the morning was good. A plus point.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
Ruby K wrote a review Dec 2024
Heerlen, The Netherlands
+1
2.0 of 5 bubbles
Where to start... price quality is very poor. The rooms are fine but dirty. Really dirty, unhygienic never experienced anything like this (and we stay in many hotels). Upon check-in immediately reported that the room is dirty. Sir cleaned it was said however the floor was still full of hair and the old toilet rolls were still empty under the bath furniture. When I looked under the bed, I don't think there had been any cleaning in months. After 3 x cleaning the room was “clean” to the eye, on the fridge was still an old handkerchief of the previous guests and lots of dust.

Breakfast extensive, especially Asian-oriented but with a croissant we are already satisfied, however you sometimes stand in line here for up to half an hour before a table becomes available. The queue is up to the shopping mall (no joke).
The pool, quite an experience, daily around 50 screaming children from 7 am. The pool only has a few hours of sun because of the high buildings around it, you do not go to this pool for your rest. Also at the pool it is dirty, the plastic bottles lying around, no one cleaning anything up (we were there for 5 days and the debris only increased).

Plastic bottles, loose pool tiles, slippers, leftover food. Super smooth tiles and loose wooden planks.
As a surprise when checking out we still had to pay 18 euros per day in taxes that were not known in advance.
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Automatically translated
Date of stay: December 2024Trip type: Travelled with family
Room Tip: Ik zou een ander hotel boeken. Wij zijn verbaasd wat betreft de goede beoordelingen vandaar ook...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zul wrote a review Jan 2023
Kuala Lumpur, Malaysia
2.0 of 5 bubbles
1) Requested 1 extra towel and the hotel wanted money for it. Given that my booking already stated the number of guests with me, this should have been provided. Making things worst, Housekeeping staff insisted that I pay money at the check-in counter before issuing the extra towel. The housekeeping staff actually raised her voice when talking to me. Totally unacceptable.
2) Bathroom shower room is mouldy. Looks like the waterproof seals have black moulds on them.
3) The whole floor which houses the swimming pool and gym was soaking wet. This is an accident waiting to happen, with many children running around. No one were there to periodically mop the floor.No signages were placed to warn people of the slippery floor.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Avoid this place if possible. I regularly go to Melaka for the weekend, many better hotels.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abd Rahman A wrote a review May 2023
5.0 of 5 bubbles
I recently had the pleasure of staying at Swiss Garden Hotel Melaka, and I cannot emphasize enough the remarkable level of room cleaning service provided during my stay. From the moment I stepped into my room, I was immediately struck by its pristine condition and the attention to detail that was consistently maintained throughout my visit. Every day, without fail, my room was impeccably cleaned and tidied up to the highest standards. From neatly made beds to sparkling bathroom fixtures, every corner of the room received thorough attention. It was evident that the cleaning staff took immense pride in their work, leaving me with a refreshing sense of comfort and relaxation every time I returned to my room.
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SMT wrote a review Sept 2022
1.0 of 5 bubbles
This was worst of our stays during any of our holidays so far. We are surprised how this is rated as one of the topmost hotels to stay at Melaka, despite so many dissatisfied customers, and no acknowledgement at all from the hotel management to any of the reviews.
To start with, the front desk staff was extremely plain faced, with no sign of any greeting on check in. Not that it meant a lot to us, still a warm welcome could do no harm.

We were allocated a room which on entering smelled very strongly of damp walls. We tried multiple times to contact the front desk as well as duty manager, with no response at all on the lines. On request to baggage porter, we subsequently shifted to another room.

Let us describe the room for everyone’s benefit - low lit, spoiled linen, rusted kettle, jammed washbasin (which despite requesting multiple times during our 2 night stay wasn’t attended to), torn and pale bathroom towels, and to top it all mosquitos in the room at night. And during this entire stay of 2 nights, we were never lucky to get front desk or even the duty manager on intercom line with our multiple attempts. The in room dining menu was not available in the room, and likewise duty manager and front desk, the in room dining number too did not respond to calls.

We hate to say this, but the complimentary breakfast at the hotel restaurant was a complete showdown with extremely cold food. None of the items tasted fresh.

We would strongly recommend to avoid this hotel, and next time we are at Melaka, we are for sure staying somewhere else, not repeating the same mistake.
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Date of stay: September 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Avoid this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from TinieBP
Cyberjaya, Malaysia34 contributions5 helpful votes
Apologies but i am not sure as my room is a queen bed type.
Wally-Singapore asked a question Jun 2023
Singapore, Singapore878 contributions133 helpful votes
Does the hotel have a complimentary shuttle bus to get around Malacca
Answer from KlemenKras
Vrhnika, Slovenia168 contributions70 helpful votes
I don’t think they have. Location of the hotel is good and we walked to the old part of town.
Answer from mmuazhiim
104 contributions62 helpful votes
As I concerned when I visited there last year breakfast included. It is better for you to call for clarification
Answer from Shubhojit Bagchi
Kolkata (Calcutta), India38 contributions
Its pretty good... Ample amount of security cams and security guards are present. Each unknown vehicle gets monitored.
Flora asked a question Jul 2019
Singapore, Singapore
Is the hotel breakfast 'halal certified' ?
Answer from Zul
Bandar Baru Bangi, Malaysia7 contributions
Yes
Y.B wrote a tip 15 Feb
Petaling Jaya, Malaysia71 contributions6 helpful votes
5.0 of 5 bubbles
"They will provide free car parking for their customers "
Read full review
Izad I wrote a tip Jan 2025
Sepang District, Malaysia1 contribution
4.0 of 5 bubbles
"Would recommend to take the river view room. Fantastic view especially nighttime."
Read full review
Rasyid Z wrote a tip Jan 2025
1 contribution
5.0 of 5 bubbles
"Not sire but during my stay, the pool are quite windy on morning compare to evening.."
Read full review
Wen s wrote a tip Nov 2024
26 contributions
5.0 of 5 bubbles
"The lift can be a bit slow during peak time so plan early for breakkie The adult pool next to lift getting less wing. So less cold."
Read full review
Getaway48478732900 wrote a tip Oct 2024
2 contributions
5.0 of 5 bubbles
"Laundry service is so expensive"
Read full review
Not the right property for you?
There are more places to choose from in the Melaka area.
PRICE RANGE
RM 191 - RM 275 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Swiss-Garden Hotel & Residences Malacca
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
306
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SWISS-GARDEN HOTEL MELAKA (R̶M̶ ̶2̶9̶5̶) RM 192: UPDATED 2025 Reviews, Price Comparison and 1,603 Photos - Tripadvisor

Frequently Asked Questions about Swiss-Garden Hotel Melaka
Which popular attractions are close to Swiss-Garden Hotel Melaka?
Nearby attractions include River Walk (0.4 km), Villa Sentosa (Malay Living Museum) (0.1 km), and St. Peter's Church (0.3 km).
What are some of the property amenities at Swiss-Garden Hotel Melaka?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
What food & drink options are available at Swiss-Garden Hotel Melaka?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Swiss-Garden Hotel Melaka?
Yes, free parking is available to guests.
What are some restaurants close to Swiss-Garden Hotel Melaka?
Conveniently located restaurants include Bulldog Malacca, Manis J Nyonya, and Rock Bottom Malacca.
Are there opportunities to exercise at Swiss-Garden Hotel Melaka?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Swiss-Garden Hotel Melaka located near the city centre?
Yes, it is 0.6 km away from the centre of Melaka.
Are any cleaning services offered at Swiss-Garden Hotel Melaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Swiss-Garden Hotel Melaka offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Swiss-Garden Hotel Melaka?
Many travellers enjoy visiting A Famosa Fort (1.2 km), The Royal Press (0.8 km), and Casababa Gallery (0.9 km).
Does Swiss-Garden Hotel Melaka have any great views?
Yes, guests often enjoy the river view available here.
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