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The Straits Hotel & Suites

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The Straits Hotel & Suites
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354 Reviews from our TripAdvisor Community

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Showing 334: English reviews
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Singapore, Singapore
Reviewed 4 days ago NEW

It was a short 3 days trip up to Melaka and we decided to give this new hotel a try, hotel was fully booked and we were greeted with super nice and friendly hotel staff. Breakfast was average for the spread provided and not one of the main highlight of the trip. Nice staff but I think better management skills...

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Helpful?
Thank JudahTDK
Reviewed 1 week ago via mobile

Booked Premier Suite and Straits Suite. Good size for family especially when you have a pantry area and a dining table. Rooms are clean. Only dislike the lift access (due to security, no choice) that we need to both meet at the lobby then access to the level we want to go to.

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Helpful?
Thank mamakleinm
Management response:

Dear Mamakleinm, Glad to hear that you enjoyed your stay with us and you are right that key card system was place for security reason but nevertheless we apologise for the inconvenience it causing you and your party. Thank you for your comment and hopefully we will see you again at the Straits Hotel and Suites

Reviewed 2 weeks ago via mobile

Dusty and bathroom is smelly. The small bar is serving the wines in their menu but there is no wine glass within the hotel. I wonder how they serve the wine without the wine glass. The table lamp is not working.

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Helpful?
Thank 庭瑩 蘇
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this review

Dear 庭瑩 蘇, Thanking you for taking your time to rating and dropping us a review. We apologize for any inconvenience caused during your stay at The Straits Hotel and Suites! First, you have experienced bathroom was dirty during your stay totally unacceptable and this should not happened. We have highlighted issues mentioned to housekeeping department and noted on improvement...

Malaysia
Reviewed 3 weeks ago via mobile

Pros: - room is spacious - good location Cons: - poor breakfast - if you are driving, it's troublesome to request a complementary parking at reception every time you drive out - small swimming pool (closed early at around 6pm, not sure if there's function that night) - no utensils provided even though there's induction cooker

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Helpful?
Thank Loey1031
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this review

Dear Loey1031, Thank you for your comments. We will continue review carefully and improve the quality of our services to all of our guests. Kind regards, Rudi Putra The Straits Hotel and Suites

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Smooth direct booking with the hotel reservation - 4 nights stay. I booked the suites with 80sqm sized! - amazing! What a great space for 2 adults and a 4 year old. Swimming pool and the bar area is very good, lovely view up there. The hotel location is a bit of a hike to Jonker street but the surrounding...

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Helpful?
Thank MvLoveEarth
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this review

Dear MvLoveEarth, Thank you for taking your time to write us review. We are glad that you choose your stay with us and share many good comments at here. Note taken on your comments for improvement and we look forward to continue offering quality service to all of you. Last, thank you also for your continuous support and we can't...

Singapore
Reviewed 5 weeks ago

Stayed 1 night in the premier suite which is very big and comes with a huge bathtub, walk-in wardrobe, dining and living area. There is a coffee-shop just beside the hotel along with 7-11 and numerous massage shops. Very convenient and centrally located. However, the pool is cold and not heated. As for the gym, it has only 1 x...

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Helpful?
Thank NeoET
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this review

Dear NeoET, We are thrilled to read the your satisfactory toward our hotel. We encourage guests do stretching and warming up exercise before entering swimming pool. This is to reduce muscle soreness when you swimming in the pool. Besides, you will not feel cold after warming up. Reffering loud sound from compressor of the air conditioning, we will forward your...

Singapore, null, Singapore
Reviewed 17 February 2017 via mobile

We booked the romantic getaway package and it was all worth it.. the suite was perfect for the celebration and dinner was great! Thanks to the staff who attended to us while having our special dinner especially a Chinese guy (forgot to note his name). However all staffs were friendly and attentive

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Helpful?
Thank Zann1612
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this review

Dear Zann1612, Thank you for the wonderful review! Happy 16th Anniversary to you and your husband! We are so happy to read you have fantastic stay at here and we can’t wait to see you again! Kind Regards, Rudi Putra The Straits Hotel and Suites

Perth, Australia
Reviewed 14 February 2017

We really enjoyed this hotel. The rooms were clean and large, we had a nice view as well. The breakfast was great with heaps of choice.the location was good with easy walking distance to the town and not to far from the bus station in a cab.the pool was pretty cold but it was pretty overcast when we went. The...

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Helpful?
Thank NVus2
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this review

Dear NVus2, We are thrilled to read the you had a fantastic stay here especially you enjoy a lot with room, swimming pool and the services that we provided. Hope to see you soon! Kind Regards, Rudi Putra The Straits Hotel and Suites

Malaysia
Reviewed 13 February 2017

Stayed at this hotel during my business trip to Malacca. It was a good choice that I made. The hotel ticks almost all the boxes - comfortable room, complimentary in-room wifi, friendly staff, good location, sheltered parking & good security. Check in was a breeze and was given my room key card in just minutes. The elevators require the key...

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Helpful?
Thank D_Jekyll
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this review

Dear D_Jekyll, That's a fair review from you! Thank you for taking your time in details to commends every good things about The Straits Hotel and Suites! We are glad that you enjoyed your stay with us especially you enjoy a lot with hotel room, friendly customer service and facilities that provided. Last but least, we hope to deliver a...

Reviewed 12 February 2017

Although when we arrived there are only few guest checking in. There are four counters open yet it took quite a long while for us to be at the counter to be check in. However the staffs are quite friendly and helpful. The room is OK for the price. The room is huge. There is NO breakfast included. However there...

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Helpful?
Thank Edward P
SM_Dept, General Manager at The Straits Hotel & Suites, responded to this review

Dear Edward P, Thank you for taking time to dropping us a review. We apologies for the slow check-in process that you encountered during your stay. Rest assured that we will look into our check-in/check-out procedure and we will take on board our front office manager to discuss and take actions to avoid further recurrence. Please be informed that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
The Straits Hotel & Suites conveniently located in the heart of Historical City of Malacca and UNESCO World Heritage site. It is just 2 mins' walk adjacent to shopping belt of Malacca where guest will enjoy easy access to shopping, entertainment, and dining destinations. This new property offers 352 spacious of deluxe guest rooms and luxurious suites with kitchenette and feature contemporary design facilities to meet today's modern lifestyle. Each deluxe and suites are fitted with large windows offering ample natural lighting with balcony and offers spectacular view of the ocean and town views, and distinctively equipped with complimentary WIFI access and in room safe. Here you find everything that you need, from spacious accommodation to hi-tech meeting facilities and unrivalled shopping experiences. Whatever the reason for your stay, The Straits Hotel & Suites will take you to the next level of comfort. ... more   less 

Additional Information about The Straits Hotel & Suites

Address: No 1-B Jalan Melaka Raya 2, Melaka 75000, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range: RM160 - RM319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Straits Hotel & Suites 3.5*
Number of rooms: 350
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Questions & Answers

Here's what travellers have asked, with answers from The Straits Hotel & Suites staff and other travellers.
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Questions? Get answers from The Straits Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i find either city or strait view is ok, although there was some humming noise from the aircond turbo floors below, it didnt bother me much”
 of 5 bubbles , 11 Feb 2017 | Read review
“Pics are from room 0815 Delux Room Kingsize bed, city view.”
 of 5 bubbles DurbanCurry, 9 Feb 2017 | Read review
“Just book at the Novotel next door.”
 of 5 bubbles 274MarkL, 31 Jan 2017 | Read review
“Higher room seems quieter”
 of 5 bubbles ferry_mulyadi, 30 Jan 2017 | Read review
“Level 22. That was my floor and it offered a great view.”
 of 5 bubbles KaKwok, 16 Dec 2016 | Read review
5 of 5