We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The worse experience by far.
1.upon arrival the bell boy didn't bother to help to carry my stuff while I'm carrying a sleeping baby with me.
My husband have to alight at to carry all our luggage in to the hotel while all the staff...More
1 Thank Ann S
Response from SM D, Manager at The Straits Hotel & SuitesResponded 2 days ago
Dear Ann S,
Thank you for taking your time to share your valuable reviews. We regret to hear about your bad experience during your stay with us. First of all, the experiences that you described are not charateristic of the level of service our hotel...More
Big Room & Comfortable Stay for family
We book Suites room for our vacation stay. The room is beyond our expectation!
Room is clean, big enough and the facility is superb!
And our room is facing sea side, the night view really attracting.
Thank wan y
Response from SM D, Manager at The Straits Hotel & SuitesResponded 1 week ago
Dear wani y,
Thank you for your superb reviews! We are very happy to hear that you were satisfied with facilities that were provided by The Straits Hotel & Suites Melaka! Looking forward to welcoming you back.
Stayed at the Straits Hotel and Suites last weekend in the Deluxe King room. We had a room on the 19th floor with a wonderful view of the sea. Room was comfortable with all the necessary amenities e.g. fridge, flat screen tv, kettle with tea/coffee...More
1 Thank SurinBalwinderjit
Response from RudiFP, General Manager at The Straits Hotel & SuitesResponded 2 weeks ago
Thank you very much for sharing your experience with other travellers and I am glad that you have enjoyed your stay with us. I apologise for the unpleasant smell experience you have encounter and I am glad that you have satisfied with our...More
I went to this hotel and ate an ala carte food for only rm15.90. Its really affordable and the taste was good. The cafe is next to the pool on 23rd floor. I was served nicely by ms rahayu. Hotel should keep this staff.
Thank Dani A
Response from SM D, Manager at The Straits Hotel & SuitesResponded 3 weeks ago
Dear Dani A,
Thank you for your reviews. Your compliments has been forwarded to Ms Rahayu. It's encouraging to hear such good comments from you. We hope to see you back here again soon.
Rooms are nice, clean. Friendly staff, EXCEPT breakfast restaurant receptionists are worst I've ever seen. Ms. Rahayu waiting for us, and with her cold face ask us to show room card cover. I told her I lost it, please check my room number on the...More
Thank TIEN N
Response from SM D, Manager at The Straits Hotel & SuitesResponded 4 weeks ago
Dear TIEN N,
Thank you for taking your time to share your valuable reviews. We are very sorry to hear that you are not satisfied to the services that were provided by The Straits Hotel and Suites. Firstly, we apologise on behalf of staff whose...More