The room is nice & clean, but too small & cramped. Not enough space to lay your mat and pray. The pillows are stiff. Not a lot of TV channels. Overall, it's an ok hotel with basic amenities & interesting deco.
Cons:The lift broke down 2 times making the children very fearful. Pro:The room was clean and service excellent. Deluxe suite sweet deal very good value for money. Walking distance to Dataran Pahlawan and Parkson.
We checked in on 12/12/20 and this is the experience we went through. The parking was a little confusing at first (Hatten Hotel, Hatten Mall & Estadia Hotel all has same parking which is Hatten Mall parking). Once parked we went to the lobby (kinda far from parking actually but still walkable) and was greeted well. We felt good with the service and the lobby felt clean and presentable. We were early but managed to get a room so we went up to Level 5 to our room. Room was ok and looked clean. Kids used the restroom and then we went out again. Once back is where the not so fun part starts. We all wanted to shower before going out for dinner and found the bathroom flooded. The bidet beside toilet bowl was leaking and the whole floor was flooded. The flooring was uneven making water not to run down the output drain. It was getting late so we managed to shower and then I found the rod that holds the shower head was lose because of that the shower nearly fell on my foot. I kept my complimentary water bottle in the fridge before going out earlier to find it warmer than normal temperature due to fridge is not cooling at all. Before leaving for dinner we mentioned everything to the receptionist and requested them to check on it. When we came back I found the bidet fixed and fridge slightly chilled but the bathroom was still flooded and nobody cleaned up. I called front desk and they quickly acknowledged their mistake. The receptionist decided to provide and the action didn't take long (5mins to confirm and call back). We were then transferred to another room at Level 4 which was times better. The items in this room all worked well. Would like to personally say thank you to Mr.Aravindran for the care and love shown plus Jay at reception who helped in many ways. …
the room is excellent in terms of cleanliness, the decorations and everything else. They even allow us to checkout at 3pm. That's great. The staffs are very friendly and warm. The location is great in the middle of the city center. walking distance to dataran pahlawan.
Stay one night with family , breakfast buffet quite nice,in room Dining service is good too, just my room hair dryer was broken and the handle was sticky look very old and no function, others ok......
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