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Embassy Suites by Hilton Hotel & Montgomery Conference Center

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Embassy Suites by Hilton Hotel & Montgomery Conference Center
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844 Reviews from our TripAdvisor Community

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Showing 844: English reviews
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Fort Walton Beach, Florida
Reviewed 3 days ago NEWvia mobile

Every year when I come to the Platinum dance competition in Montgomery I like to stay here because of the proximity to the venue and the fact that I am a LOYAL Hilton member. This visit I expected nothing but the best but I was very disappointed. When we arrived the staff was very cordial. They greeted my family showed...

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Helpful?
Thank mergreen11
kpgadawg
HOTEL’S FAVOURITE REVIEW
Reviewed 3 January 2017

I booked this hotel at a price that was frightening - probably the lowest amount of money I have ever paid for a hotel room. That worried me at first. However, I have nothing but great things to say about our experience! The hotel is your typical Embassy Suites, with the water features in the lobby that my kids love...

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Helpful?
Thank kpgadawg
About Hotel's Favourite Review
Adam S, Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review

Dear kpgadawg, Thank you for reviewing our property. I am pleased that you found a great deal on a room and had a pleasant and peaceful experience. We look forward to welcoming you back in the future! Adam Schaffer Assistant General Manager

Reviewed 3 days ago NEW

This hotel is in dire need of a renovation. The rooms are poor, poor, poor for a hotel that is $200+ a night. Just poor quality. Homeless people hanging our behind the hotel. People wandering the parking area obviously inebriated from the daquiri stand in the parking lot. Just gross, do yourself a favor and keep on driving.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank eric s
Fairhope, Alabama
Reviewed 1 week ago

When this hotel was newer, we stayed here every year for meetings. Last month, we attended a statewide meeting here for two nights and we had to wait in line for a room for 35 minutes at 5 p.m. Others waited for at least an hour and some did not get into a room until after 7 p.m. In years...

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Helpful?
Thank franniepoo2015
Rob A, Director of Sales at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review

Thank you for your feedback and taking the time to post your comments. I do apologize for the issues regarding your check in experience. Our Chef is looking into your breakfast and lunch comments as we normally recieve very good ratings with our food quality. As a management team, we take all comments seriously and share them with our staff,...

Mobile
Reviewed 1 week ago

An odd mix. Hospitality was very good - housekeeping and property upkeep, in general, were horrendous. My suspicion is that the problems with this property may be with the franchise owner. His/her decisions about money spent on upkeep are questionable. With it's current ownership/management, this property does not deserve to exist under the Hilton brand, to which I am loyal....

Review collected in partnership with Embassy Suites Hotels
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1Thank John B
Rob A, Director of Sales at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that our Staff is providing great service! We do apologize. Your comments regarding issues with our condition are taken seriously as we appreciate all the feedback we can get. Please know our ownership has a plan in place to rejuvenate this property...

Rex, Georgia
Reviewed 1 week ago

Marcus Thomas went above and beyond to assist. He's very courteous and extremely polite. Very professional. It's not often that meet people with such a positive upbeat spirit. I would hire him to my staff with no problem.

Review collected in partnership with Embassy Suites Hotels
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Thank Sundrawilliams2017
Madison, Georgia
Reviewed 1 week ago via mobile

I've stayed at my fair share of ES and this one was probably at the lower end of the spectrum. It started with a check in that had me searching for a desk person to check me in (the one employee was talking at length w a customer so I don't blame her) as several employees all walked by and...

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Helpful?
Thank Bosox61
Rob A, Director of Sales at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review

Thank you for your feedback and taking the time to post your comments. We do take all comments seriously and appreciate all the feedback we can get. We apologize for the issues you encountered with your check in process and the noise with the kids event. Please know we share all challenges and positive comments with our team members to...

Atlanta, Georgia
Reviewed 1 week ago

The good : conveniently located to center of town and I-65; breakfast very good with many choices; helpful, courteous staff. The bad: the room was outdated and found mold around the upper tub seams at backsplash wall.

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Thank rdurkis
Rob A, Director of Sales at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review

On behalf of the entire team here, allow me to apologize for the ways we failed to meet your expectations regarding the cleanliness of your bathroom. Your experience is not indicative of the high standards of service to which we hold ourselves. All comments are shared with our managers and team members as it helps us get better. We are...

Reviewed 2 weeks ago

When we arrived at 5:00 PM for check-in, we learned that none of our rooms had been assigned. The gentleman at the desk was manually keying in each person, and the process took several minutes per room. After a half hour, the double rooms were assigned and given out. The receptionist then informed me that the king bed rooms had...

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Helpful?
1Thank Chelsea K
Birmingham, Alabama
Reviewed 2 weeks ago

This hotel is both convenient to the city, restaurants, activities and is clean! The staff is friendly (from the valet, to the front desk, cleaning services, etc. The complimentary breakfast would be worth paying for. I would highly recommend this hotel.

Review collected in partnership with Embassy Suites Hotels
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Thank anchorlisa

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel & Montgomery Conference Center

Address: 300 Tallapoosa Street, Montgomery, AL 36104
Region: United States > Alabama > Montgomery
Price Range: RM585 - RM1,139 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel & Montgomery Conference Center 3.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Embassy Suites Hotel & Montgomery Montgomery
Embassy Suites Hotel And Montgomery Conference Center
Embassy Suites Montgomery Hotel
Montgomery Embassy Suites
Hotel Style:
#11 Romantic Hotel in Montgomery
#17 Business Hotel in Montgomery
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel & Montgomery Conference Center staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Embassy Suites by Hilton Hotel & Montgomery Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river-view room.”
 of 5 bubbles kpgadawg, 2 Jan 2017 | Read review
“Stay Away!!!!”
 of 5 bubbles MelMania, 26 Nov 2016 | Read review
“Top floor it you are elite or as high up as you can get the view is great.”
 of 5 bubbles ronniewiseman, 21 Oct 2016 | Read review
“get a room with a view of the historical train station and river”
 of 5 bubbles JVH_SF, 10 Oct 2016 | Read review
“Go to another hotel.”
 of 5 bubbles letonyam, 3 Oct 2016 | Read review
5 of 5