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Phoenix East

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04/06/2017 05/06/2017
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280 Reviews from our TripAdvisor Community

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Showing 280: English reviews
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Reviewed 2 days ago NEW

Everything was excellent except mattresses were very hard. Did not sleep very well. Loved TV's in every room. View of beach was awesome. Kitchen was equipped with everything you would need. Would have gave 5 stars if beds were more comfortable.

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Thank sherryc535
Adger
Reviewed 3 days ago NEW

P-805 box springs and mattress needs to be replaced ASAP. Squeaks very bad. Can't move or sit on bed without it squeaking. Love the shower!!!! Love the big screen TV in the living room. Brilliant color.

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Thank deborahhC4460MV
brett_robinson_al, Manager at Phoenix East, responded to this review

Thank you the 4 stars! We truly appreciate you taking the time to give us your honest feedback! We are happy to know your enjoyed your business trip overall. Thank you for your stay...we look forward to welcoming you again!

Hernando, Mississippi
Reviewed 3 days ago NEW

Our stay at PE-1008 was excellent. The condo was recently updated and very clean. The view was amazing. We had a great time sitting on the deck watching the boats go by. The staff at PE was so friendly and had great recommendations for eating places! We will definitely be back!

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Thank Becky W
brett_robinson_al, Manager at Phoenix East, responded to this review

Thank you for the amazing 5 star review! It is such a pleasure to know you enjoyed your stay with us. We are happy that our staff was helpful and friendly. We thank you for choosing to stay with us. We look forward to welcoming you again soon.

Anniston, Alabama
Reviewed 3 days ago NEW

The unit we checked into had several problems so the Brett Robinson management quickly approved moving us to another unit. The staff even offered to help as we had mostly unpacked. Having booked in this same complex for years, we have always found the folks at Brett Robinson to be very accommodating.

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Thank BGBark
brett_robinson_al, Manager at Phoenix East, responded to this review

Thank you for the great review! We are sorry that you had issues with the first unit but are very happy our team was able to rectify it immediately. We are so happy that you chose to stay with us and we look forward to your next visit!

Memphis, Tennessee
Reviewed 3 days ago NEW

We love it and stay there each year. The unit we were in needed more comfortable furniture and some minor repairs. It was a good unit overall. The amenities of the property are great and well kept! Price is reasonable.

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Thank Carl A
brett_robinson_al, Manager at Phoenix East, responded to this review

Thank you so much for the great review! We truly appreciate the your honest feedback. We thank you for your continued support. Thank you for choosing to stay with us. We look forward to your next visit.

Reviewed 3 days ago NEW

The unit was clean and comfortable and quite roomy for a 1 bedroom. The balcony was unusually large. . Before we arrived, I extended our stay by one night and later found out we needed an additional night. The reservationist told me to talk to the Front Desk upon arrival and request the addition. The rate quoted by the Front...

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Helpful?
Thank gsmg2017
brett_robinson_al, Manager at Phoenix East, responded to this review

Thank you for the wonderful review! We are so glad the unit was clean and comfortable during your stay. We thank you so very much for your honesty and look forward to welcoming you again soon.

Mobile, Alabama
Reviewed 6 days ago NEW

1I am so thankful for the way your personal helped when our friend was injured on the beach. They bent over backward to assist us in getting her to the hospital. I also appreciate you refunding the night we were not able to stay because of the injury. Your employes and policies make me want to come again.

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Helpful?
Thank Dean M
brett_robinson_al, Manager at Phoenix East, responded to this review

Hi, Thank you so very much for the wonderful 5 star review! We truly appreciate you taking the time to do so. We are so happy that we were able to assist with your friend. Its a pleasure to be able to help...our guests are our extended family. We thank you for choosing to stay with us and look forward...

Alabama
Reviewed 1 week ago NEWvia mobile

I now consider the Phoenix East my second home. We've been to many condos around the world and this is first class. We plan to come back in October for our 48th wedding anniversary. We rented unit 1508 for 4 days in May. The unit is magnificent with a beach theme throughout. King size bed, flat screen TV's with cable,...

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Thank Bumpsy03
brett_robinson_al, Manager at Phoenix East, responded to this review

Thank you for the amazing 5 stars! We truly appreciate your feedback and continued support. We are so pleased to know that this was the best vacation ever for you all! We are so thrilled that you will be visiting with us again soon! We look forward to welcoming you all again in October.

Cookeville, Tennessee
Reviewed 1 week ago

I visit Orange beach up to 4 times per year. Generally at Phoenix 7, except last 2 times, I had hoped for an upgrade to Phoenix east. Our room we had last week, was just so- so. We had trouble with several electrical outlets throughout the condo. Had to move the radio around the room to get power. Outside the...

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Thank Bumper427
JanetBrettRobinson, Guest Relations Manager at Phoenix East, responded to this review

Bumper427: First of all, thank you to your loyalty to Brett Robinson and the Phoenix complexes. We appreciate you choosing to partner with us for your vacation and relaxation needs. Unfortunately, from your Trip Advisor name, I cannot tell your name or the unit number you stayed in. Please email me at tripreviews@brettrobinson.com so I can further research this. Some...

Knoxville, Tennessee
Reviewed 1 week ago

We will definitely look to stay in Phoenix East Unit 509 again. This Unit is well furnished, tastefully decorated, and clean. The only issue, which is common to most Phoenix properties that we have stayed at over the past 20 years, is the sluggish sink drains and weak flushing toilets.

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Thank danZ8425IW
brett_robinson_al, Manager at Phoenix East, responded to this review

Thank you for the nice review. We are glad to hear that you enjoyed your stay and we appreciate you sharing your concerns with us! We hope to welcome you back for another beach getaway soon!

56 photos of this hotel

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Room/Suite (6)
04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
When it's time to take some time off and hit the beach, you'll find you have everything you need for a relaxing vacation at Phoenix East in Orange Beach. Each of the luxury condos at Phoenix East provide gorgeous views of the Gulf, from private balconies and through floor-to-ceiling windows. The condos come fully furnished as one-, two-, or three-bedroom units, sleeping up to 8 people. The units come with a washer and dryer and fully functional kitchens so you can live in comfort and call Orange Beach your home away from home. Phoenix East has many things you probably don't have at home, as well, including indoor and outdoor pools, and even a Splash Pad to provide hours of fun for the little ones. Stay fit by playing basketball, tennis, or racquetball on the condo grounds. You can also jog or lift weights in the exercise room. Pass your evening by relaxing in the hot tub or in the sauna after a long day of fun in the sun at the beach. At the doorstep of Phoenix East, the beach itself is the main attraction, with its sugary sands and gorgeous blue Gulf waters. The property is located 8 miles east of Hwy. 59. It's centrally located to many restaurants and shops, and activities, too, such as dolphin cruises and charter fishing. Picturesque Perdido Pass is visible from its Gulf-front balconies and offers the perfect place for sightseeing boats and coastal wildlife. ... more   less 

Additional Information about Phoenix East

Address: 27100 Perdido Beach Blvd, Orange Beach, AL 36561-3242
Region: United States > Alabama > Orange Beach
Number of rooms: 72
Also Known As:
Phoenix East Hotel Orange Beach
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Questions & Answers

Questions? Get answers from Phoenix East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Replace box springs and mattress”
deborahhC4460MV, 23 May 2017 | Read review
“Take some extra coat hangers with you.”
danZ8425IW, 17 May 2017 | Read review
“We loved this condo because we prefer lower floors. This unit has a very good view of the beach and the pool.”
rebeccarS3260XK, 9 May 2017 | Read review
“Book a room on the 14th or 15th floor = higher ceilings!”
shellyl913, 26 Apr 2017 | Read review
“Higher floors give you a view of Perdido Pass, making it more fun to watch the fishing boats go in and out of the pass.”
flowergirl103, 22 Apr 2017 | Read review
5 of 5