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Swissotel Grand Shanghai

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#40 of 4,573 Hotels in Shanghai
Certificate of Excellence
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1,049 Reviews from our TripAdvisor Community

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Showing 635: English reviews
hong kong
Reviewed 3 days ago NEW

The location of this hotel is excellent, steps away from subway and the shopping district, clean room in reasonable size. But the staff is not very friendly. Good variety on the breakfast buffet but the coffee be improved. Free wifi.

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Helpful?
Thank briantang
Reviewed 6 days ago NEWvia mobile

Quite good hotel, however relatively expensive measured against provided overall quality. No bigger complains however the detail count and for average 150€ per night w/o breakfast the interior of the room has to be w/o scratches on leather or any quick fix repair. The hotel is actually still a good choice offering a great breakfast, quick and friendly service, a...

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Helpful?
Thank Max K
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Max K, Thank you for sharing your experience with us. While we are delighted to learn that overall you have enjoyed your stay and are very grateful for you finding time to share with us and other travelers. We are more than delighted to learn that you are satisfied with our location, breakfast, gym and pool. Your comment regarding...

Geneva, Switzerland
Reviewed 1 week ago via mobile

enjoyed the spacious room on the upper floor, very helpful staff at the concierge, and a fantastic breakfast buffet with very attentive staff. convenient location close to the jing'an temple and the gardens, close to metro and shopping. swimming pool and wellness ok. hope you don't need the gas mask in your room...😀

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Helpful?
Thank freestyle164
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear freestyle164, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. We feel happy to know you enjoyed our room, breakfast and service. We certainly are blessed by being so centrally located, with so many choices of exploring and dining in every direction from the hotel. Your encouraging comments for...

Salford
Reviewed 1 week ago

Nice place to stay recommend upgrade to executive room worth it . Breakfast is best in Asia and staff are friendly. LocTionnis perfect view from executive floor at front is really nice staff are friendly and helpful subway is near for movement across shanghai . Bed is comfortable and swimming pool is nice relaxing

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Thank gary h
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear gary h, Greetings from Swissôtel Grand Shanghai! It’s delightful to read your excellent review. We are honored to know you were impressed by sumptuous breakfast buffet, friendly staff, as well as the hotel itself. Surrounded by many shopping malls, Swissôtel Grand Shanghai is right next to Metro Lines 2 and 7, which can take you to many well-know landmarks,...

Leeds
Reviewed 3 weeks ago

Hotel location is very good, quite convenience, close to MRT and several shopping centers. However, as an international 5 stars hotel, the staffs only provide very basic service. I did not see any smiling at all when check in/out at front desk and leave my luggage at concierge.

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Helpful?
Thank hsinyicho
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear hsinyicho, Thank you for staying with Swissôtel Grand Shanghai and taking time to write your feedback. We are delightful to know you enjoyed our location, but we do sincerely apologize for the unpleasant experiences regarding to reception and luggage service. What you have experienced is definitely not the service standards we strive to meet. We truly appreciate the feedback...

Reviewed 3 weeks ago via mobile

It took us 20 minutes to get done with check-in and the staff had a very very poor English level. There was no more king size bedrooms it took forever to explain that we could get another room in another floor. On check out my colleague came to joined me to let me check out both rooms and he was...

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Helpful?
Thank Pierrebuet
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Pierrebuet, Thank you for taking time and writing such a detailed review. However, we are sorry to hear your uncomfortable experience of the disturbance by our team member. Please accept our sincere apologies for your unpleasant check-in and check-out experience. We will share your comments with relevant department manager and also we will continuously pay more attention on training...

Reviewed 3 weeks ago via mobile

Had an excellent stay 3 nights stay with Swissotel. Room is clean, bedding is extremely comfortable, service is good, quick and efficient. All the staff at front desk are courteous. Wonderful stay in this hotel and will definitely be back here again on my next business trip.

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Helpful?
Thank mayl498
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear mayl498, Thank you for such wonderful and detailed compliments, we are most happy to learn that we were able to meet your expectations and create a great experience. Your compliments on our room and service are highly appreciated and it has been shared with our team members. We are glad to hear that you will definitely come back; we...

Rawai, Thailand
Reviewed 3 weeks ago

Took 40 minutes to check in at 1130PM ! IN the Cafe I sat for 7 minutes and no service so left and went to KABB across the street for food the next day. Overall nice hotel and rooms, good location - nonexistent customer attitude by staff who are totally focused on anything but a customer.

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1Thank lhexpress12
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear lhexpress12, Warm Greetings from Swissôtel Grand Shanghai. We truly appreciate the feedback from our most valued guests in order to improve on the matters that concern you the most. Please accept our sincere apologies for your unpleasant check-in and dining experience. We truly aim to make every guest satisfied and we regret that we failed to deliver this promise...

Reviewed 4 weeks ago

I was here on business with colleagues. The room was clean and comfortable (remember to ask for a non-smoking room if you want one). The service was good and the language barrier that so often presents itself here was not too bad. The Pool and sauna facilities were very good and very welcome. The nearby Jing'an temple is well worth...

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Helpful?
Thank Russell C
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Russell C, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. As most of our guests are business travelers, we do make a great effort to ensure a comfortable and convenient stay during their business trip. We do appreciate your compliments on our hotel, in particular our room, service,...

Paris, France
Reviewed 4 weeks ago

As mentioned, hotel is OK. Room is clean. Location is also OK, practical to go to the French concession. However, I'm writing this feedback because the taxi driver tried to scam me for the ride to the Airport. This taxi was waiting in front of the hotel and is probably well known by the concierge. To make things simple, the...

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Helpful?
1Thank FrancoisTravelling
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear FrancoisTravelling, First, thank you for advising us of this situation and we can certainly appreciate your impressions. With the benefit of your detailed information we have been in contact with the taxi company involved. However, from our perspective, given the time you departed the hotel, being a rush-hour time in the evening, could cause a driver to either suggest...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: RM569 - RM1,062 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#29 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#104 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Grand Shanghai staff and other travellers.
7 questions
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Questions? Get answers from Swissotel Grand Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher level 12 floor and up”
 of 5 bubbles caoh403, 7 Oct 2016 | Read review
“Choose high floors facing the hotel front for a better view and sunrise”
 of 5 bubbles ShahrilHarman, 4 Oct 2016 | Read review
“Highest Floor, end of a corridor”
 of 5 bubbles andyh67186334, 14 Sep 2016 | Read review
“go non-smoking but if you have to go smoking... i'm sure you won't have any issues”
 of 5 bubbles BriMelb, 12 Sep 2016 | Read review
“Get the highest floor possible on the front entrance side of the building for the best views”
 of 5 bubbles redhotrobert1979, 15 Jun 2016 | Read review
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