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Swissotel Grand Shanghai

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#41 of 4,941 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Swissotel Grand Shanghai
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1,073 Reviews from our TripAdvisor Community

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Showing 655: English reviews
Hong Kong, China
Reviewed 6 September 2014

I consider this hotel to be in a good location and fits my preference as a business hotel with efficient service and adequate facilities and have stayed there in the last two years when I visited Shanghai. However, I have had bad experience in the last two consecutive stays regarding the front office service, 1, when I arrive at the...

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Helpful?
1Thank Alex C
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Alex C, Warm Greetings from Swissôtel Grand Shanghai. Thank you for taking time writing feedback regarding your latest stay here with us and please accept my sincere apologies for failed to meet your expectations. We truly regret that we gave you the worse impression upon arrival at front entrance and reception desk. It’s definitely not our service standard we...

Indin
Reviewed 5 September 2014

Overall stay was comfortable but service was poor....check in/check out experience felt like staying in a cheap motel....terrible service, lack basic courtesy or pleasant manners. Will not stay at this hotel again.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
1Thank Sandeep S
HotelManager-SSH, Front Office Manager at Swissotel Grand Shanghai, responded to this review

Dear Sandeep S, Warm Greetings from Swissôtel Grand Shanghai. I am currently reviewing your comments on trip advisor website and took the liberty to respond to you! We truly appreciate the feedback from our most valued guests in order to improve on the matters that concern you the most. Please accept my sincere personal apologies for your unpleasant experience. We...

Waterloo, Canada
Reviewed 2 September 2014

I can't recommend this hotel enough. Have stayed here a few times now and have great experiences each time. The rooms are well acquainted and comfortable. The gym is excellent, and the breakfast is the best.

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Helpful?
Thank RunninAllOver
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear RunninAllOver, Thank you very much for your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai. We are delighted you like our comfortable rooms as well as the gym and breakfast. We are looking forward to welcoming you again in the near future here at Swissôtel Grand Shanghai. Regards, Daisy Yin PR &...

Brisbane, Queensland, Australia
Reviewed 17 August 2014 via mobile

I stayed here 5 nights and at the beginning everything was spectacular and as you would expect for a hotel of this calibre. However what let the hotel down was a number of the restaurant staff with very poor customer service. I won't go into detail but at one restaurant the service was excruciatingly slow and disorganised, our dessert came...

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Helpful?
Thank Mark H
HotelManager-SSH, Manager at Swissotel Grand Shanghai, responded to this review

Dear Mark H, My name is Hoon Namgoong, Director of Food and Beverage at Swissôtel Grand Shanghai. Thank you for taking your time to give us a feedback about our service and I would like to offer my sincere apology for your negative experience at our F&B outlets. Your experiences are not our standard service we strive to be; I...

Melbourne, Australia
Reviewed 13 August 2014

Stayed last week at the property, unfortunately only 1 night and wish it was more. Warmly welcomed from the second you step in the door. Massive lobby area with a great ambiance. Staff are friendly, efficient and went above and beyond. The rooms are huge, and again just have that warm feeling that you want when you walk into a...

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Helpful?
Thank mcgyver10
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear mcgyver10, Thank you very much for taking time to write your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai. We are honored to know you were impressed by our friendly staff, great room as well as the sumptuous breakfast. We are glad to see that you have enjoyed the convenience that comes...

Singapore, Singapore
Reviewed 12 August 2014

This was our first time to Shanghai and we stayed here for 4 nights. The room is big, clean and sufficiently provided in terms of toiletries. Lots of TV channels to watch if you are a TV freak. Wthin walking distance to the subway and shopping mall. The staff were friendly and efficient. Free wifi provided with good connectivity and...

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Helpful?
Thank Jasmine L
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jasmine L, Thank you very much for writing your feedback regarding your recent stay here at Swissôtel Grand Shanghai. We are impressed that you love our room, location as well as services. It’s our honor to create you a memorable stay especially when it’s your first time to Shanghai. Boasts the prime location, we have easy and convenient access...

London, United Kingdom
Reviewed 6 August 2014

Impressive hotel, good service, lovely room. Enjoyed my stay here and would definitely stay here again. Room was large and comfortable, with everything you could need. Food was very good in the restaurant and they also have a club bar if you reach a certain level on the Swiss Circle programme - that was great. Staff were friendly. Shops nearby...

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Helpful?
2Thank Ellieque
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Ellieque, Thank you very much for taking time to write your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shangha. We are delighted to know you were impressed by our good service and lovely. We do offer certain benefits to Swiss Circle members, you are more than welcome to come back and enjoy...

South Africa
Reviewed 4 August 2014

I recently spent 7 days at Swissotel Grand Shanghai; what an unforgettable experience. Efficiency, friendliness and professionalism at its best. I've yet to meet a team who understands customer service!

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
2Thank Gaynor Bernadet... K
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Gaynor Bernadet... K , Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are thrilled to read your comments and it’s our pleasure to meet your expectations with our products and services. We are looking forward to your next visit to Shanghai, and we will continue to...

Dublin
Reviewed 2 August 2014

Architecturally, this is an impressive hotel. The large marble atrium is a place of wonder. I was fortunate to have been allocated a room on one of the upper floors and the view of Shanghai was spellbinding. The staff were efficient and eager to make our stay there a pleasant one. During our time there, we hosted a reception for...

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Helpful?
Thank Insightful
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Insightful, Thank you very much for your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai and enjoyed the great food selection in Shanghai as well. It’s our pleasure to make contribution to your successful event and we are delighted to know you find our employee efficient and helpful. Meanwhile, we regret you...

Rikenbach
Reviewed 31 July 2014

The hotel was very clean and organized. We had a wonderful stay. The breakfast was splendid, many choices, big buffet and very good staff. The only thing that was disappointing was how much they cooled down all the rooms (elevators, restaurant, lobby,...), even though it was 35degrees outside! You have to wear long trousers and a pullover for breakfast.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
1Thank Philipp S
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Philipp S, Thank you very much for your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai. We are delighted to know you find our hotel was clean and organized and the breakfast buffet was great. Meanwhile, we are truly sorry you felt it was too cold inside the hotel. Our Swiss Service...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: RM582 - RM1,071 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#30 Spa Hotel in Shanghai
#41 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#110 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Grand Shanghai staff and other travellers.
8 questions
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Questions? Get answers from Swissotel Grand Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cheap car park!”
 of 5 bubbles 45RichardH45, 31 Jan 2017 | Read review
“Eat and drink away from hotel.”
 of 5 bubbles Keimal, 25 Jan 2017 | Read review
“Choose a room on a higher floor with city view. The city view is pretty amazing.”
 of 5 bubbles bajboo, 15 Jan 2017 | Read review
“Ask for a room with a city view!”
  • Small but well-appointed room
  • Glass partition to bedroom
  • Bathroom
 of 5 bubbles Jester90210, 5 Jan 2017 | Read review
“higher level 12 floor and up”
 of 5 bubbles caoh403, 7 Oct 2016 | Read review
5 of 5