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Four Points by Sheraton Shanghai, Pudong

Ctrip.comUS$84*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$135*
US$84*
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Four Points by Sheraton Shanghai, Pudong
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482 Reviews from our TripAdvisor Community

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Showing 190: English reviews
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Minneapolis, Minnesota
Reviewed 1 week ago via mobile

1. Don't blurt out my room number when I'm checking in... and then give me a dirty look when I ask that you issue a new room and just write the room number in the keycard holder and give it to me. 2. Don't understand "it's china, get used to it" as an excuse for poor service. I've been at...

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Helpful?
Thank tlabossiere
Vivvy W, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Dear tlabossiere, Thank you for choosing to stay at our hotel and the time to give us your valuable feedback about the challenges you faced during your recent stay. We are so disappointed to hear that you didn't experience genuine care from our associates, who supposed to provide exceptional service to our guests, especially when you needed. Please be assured...

SoCal
Reviewed 3 weeks ago

A bit expensive but absolutely 1st class. Terrific rooms, great gym and pool, fantastic breakfast, perfect location located within 5 minutes of line 1 stop (10 minutes to People's Square, 5 minutes to Shanghai Railway station). Nice that TV has a number of English language stations to include HBO. The only negative is that the wi-fi is expensive and spotty.

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Helpful?
Thank Gamecock95
Will L, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your experience and we are pleased to hear of your enjoyable stay with us. Your positive feedback will help to further enhance our Service Culture spirit among the associate in encouraging us going the Extra-mile in Guest Service.

Allen, Texas
Reviewed 3 weeks ago via mobile

Stayed here for the Hotelex conference late March. Overall positive experience - hotel does need a renovation and please add more surface space in the bathroom for toiletries. TV and safe also need to be updated. AC and water temperature were both problematic - but after 3 nights I figured them both out. Service is good - will stay again

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Helpful?
Thank JFO2016TX
Vivvy W, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Thank you for choosing Four Points by Sheraton Shanghai, Pudong and for sharing your experience with the broader TripAdvisor community. It was our great pleasure to host you and I am so happy to learn that your positive experience stay with us. Rest assured that your feedback will be shared with the broader hotel team. We very much look forward...

Reviewed 22 March 2017 via mobile

Not a place i would pick for my own leisure trip. Structure is pretty run down and in need of touch up/ repair. For brekfast you have to run a marathon to find what you are looking for since its all spread out over a large area. Experienced that a taxi driver was beating up a client who couldnt pay...

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Helpful?
Thank MIKAEL E
Will L, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Dear Mikael, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and...

Reviewed 16 March 2017 via mobile

Generally good place to stay with good connection to public transportation. Good assortment at Breakfast with a gorgeous view at 29th floor. Rooms are ok and kinda aged. Surrounding offer not much to visit or do, so you'll always need to commute somewhere.

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Helpful?
Thank Andi M
Will L, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Dear Andi, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

bayswater
Reviewed 22 February 2017 via mobile

Stayed in for 2 nights for meeting. The room had a musky smell and the air conditioning was very warm even though I had adjusted to the lowest temperature. The breakfast and lunch choices were worst than 1star. Service at the coffee house on the 29th floor was poor. Staffs were not efficient and we had got to gain their...

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Helpful?
Thank BayswaterHoliday
Will L, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and...

Sydney, Australia
Reviewed 22 January 2017

I usually use the Sheraton, right next door. But being close to Chinese New Year, that was near full and very costly, so I was advised to try the Four Points Sheraton. The room itself was rather dated, in terms of an old tin bin and chipboard sideboard. But the bed was comfy, and normally that would be sufficient for...

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Helpful?
Thank Achieve
Will L, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and...

Hyderabad
Reviewed 10 January 2017

The four points Sheraton was a nice hotel located in Pudong. Although the hotel is a little old, the rooms dont disappoint. Rooms are decent in size and so are the amenities. Breakfast spread was very good with decent options for Vegetarians as well. Getting a cab in the morning is a big challenge, but the metro station is hardly...

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Helpful?
Thank maverick2k10
Will L, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our Service and Products. Thank you again for your feedbacks and we look forward in welcoming you again in the near future.

Tustin, California
Reviewed 2 December 2016

I have been visiting this Hotel for last 7 years and now feel the place is a little outdated. There are better and newer places that are much better. Breakfast is always a challenge. Sometime they include and sometimes they want to charge you Yuan 169, a steep price for OK breakfast. This is the last time I am staying...

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1Thank Rakesh A
Will L, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and...

Vaasa, Finland
Reviewed 27 November 2016

The Hotel is very good. I got there with the taxi for about 200 CNY from Pudong's airport. The rooms are big and breakfast was abundant. I didn't have time to check what other services are available but didn't have the impression there was anything missing. Only one comment: I really don't understand how an hotel of this grade is...

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Helpful?
Thank Piero Z
Will L, Manager at Four Points by Sheraton Shanghai, Pudong, responded to this review

Thank you very much for choosing your stay in Sheraton Grand Shanghai Pudong Complex, I would like to thank you for your recently stay and spent valuable time to give us candid comments. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
In central Pudong,comfort hotel with shopping mall and metro station nearbyConvenient locationIn central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena.Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge.Metro station is 1-min away.Dining and LeisureBesides 3 restaurants and bar/lounge on site,guests could share facilities and sign bills in Sheraton next door like 24-hour fitness center, restaurants,fully-service spa and indoor swimming pool.Comfort GuestroomAll rooms offer uncomplicated comfort and the latest Four Points Comfort Bed™, 32-inch LCD TV, High Speed Internet and a functional bathroom. Overlooking the fabulous views of HuangPu River and Shanghai City. ... more   less 

Additional Information about Four Points by Sheraton Shanghai, Pudong

Address: No.2111 Pudong South Road,Pudong New Area, Shanghai 200127, China
Region: China > Shanghai Region > Shanghai > World Expo
Price Range: RM458 - RM885 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Shanghai, Pudong 4*
Number of rooms: 326
Reservation Options:
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Also Known As:
Four Points By Sheraton Shanghai Hotel Shanghai
4 Points By Sheraton Shanghai
Four Points Shanghai
Shanghai Four Points
Hotel Style:
#57 Spa Hotel in Shanghai
#108 Best Value Hotel in Shanghai
#113 Luxury Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Shanghai, Pudong staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Shanghai, Pudong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors may be best, to escape traffic noise.”
  • Bed was comfy
  • Old bin and furnishings.
  • Mould on the picture, dark to shave by and a loo roll behind the seating position!
  • Spacious enough. Old curtains.
Achieve, 22 Jan 2017 | Read review
“Try to get rooms facing the central square.”
maverick2k10, 9 Jan 2017 | Read review
“Choose a room facing the shopping area; else the view can be boring”
InnaARao, 29 Sep 2016 | Read review
“view of the Nanpu bridge as it lights up at night and changes colors”
morningstr2, 28 Aug 2016 | Read review
“Try for a high floor to get the best peak out over Shanghai”
theeditionw, 21 Jul 2016 | Read review
5 of 5
Ctrip.com
US$84* /night
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Booking.comUS$94
TravelocityUS$94
HotelQuicklyUS$135
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Prices are for 1 room, 2 adults
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