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The Peninsula Shanghai

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The Peninsula Shanghai
The Peninsula Shanghai
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1,111 Reviews from our TripAdvisor Community

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Showing 704: English reviews
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New Orleans, Louisiana
Reviewed 6 days ago NEW

Pure lines, prestigious furnishings, delicately-coloured fabrics and flooring, intelligent use of lighting* all contribute to the ultimate refinement of this exceptional venue.The Peninsula Shanghai has to rank as one of the most extraordinary hotels I have ever been to .

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Helpful?
1Thank David J
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear David J, Thank you for the wonderful review of your experience at The Peninsula Shanghai. I am delighted that you had an enjoyable stay with us and we sincerely appreciate your comments. I do hope we will have another chance to welcome you back to The Peninsula Shanghai in the near future. Best wishes, Jisoo Chon Resident Manager The...

New York City, New York
Reviewed 1 week ago NEWvia mobile

Located on the Bund, the Peninsula offers great views of the Bund and river, a fully equipped gym, spa and excellent restaurant in Sir Elly's. this was my first stay, but I will definitely return. Great staff and friendly service.

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Helpful?
Thank Frank B
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear Frank B, Thank you for the wonderful review of your experience at The Peninsula Shanghai. I am very pleased to learn that you enjoyed your view from our hotel and the level of service we have provided. I sincerely hope that we will have another opportunity to have you stay with us in the near future. Best wishes, Jisoo...

Shanghai, China
Reviewed 1 week ago

We've lived in Shanghai for 5 years and on our weeding anniversary we spent a couple of nights at the Bud and we picked The Peninsula as we've done parties at the basement floor (they rent) and every time we had a superb service. The room we've stayed had a nice walking closet, great shower with amazing amenities. You can...

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Helpful?
Thank Matteucci-Family
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear Matteucci-Family, Thank you for taking the time to write such a lovely review of your experience. I am extremely pleased to learn that we have well met your expectations during your stay with us. We appreciate your comment on the quality of our rooms and service. Such a positive feedback serves to motivate our team in striving for excellence....

Sydney, Australia
Reviewed 2 weeks ago

The best hotel in Shanghai. Excellent location close to the Bund, as well as the associated restaurants and bars. Staff are amazing; welcoming, attentive and effiicent. Rooms are enormous, most with views of the Bund. Bathrooms are large and inviting. Lobby restaurant for High Tea and breakfast is excellent; again with efficient, service orientated staff.

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Helpful?
Thank Swil245
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear Swil245, Thank you for the wonderful review of your experience at The Peninsula Shanghai. I am delighted that you had an enjoyable stay with us and were able to take in the magnificent view. We appreciate your comment on the quality of our rooms and service and such feedback serves to motivate our team in striving for excellence. I...

Toronto, Canada
Reviewed 2 weeks ago

Had a river view room with magnificent Pudong views. Be aware, the Pudong skyline lights come on around 6 pm and all suddenly go off at 10 pm, so not worth paying extra for the view if you are going to be out in the evening anyway! Hotel is very high-tech and they didn't explain it to us so we...

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Helpful?
Thank cantravnut
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear cantravnut, Thank you for your lovely review of The Peninsula Shanghai. I am delighted that you enjoyed your experience with us. However, I am also truly sorry for the flaws in services which caused inconveniences during your stay. Your feedback is extremely important to us. I have taken all these points as a constructive feedback and I shall look...

Copenhagen, Denmark
Reviewed 4 weeks ago via mobile

This is one of the best places i ever tried. The restaurant i WONDERFULL, the place is amazing - nice staff, nice generel and really service minded! I have nothing bad to say at all, i will definetly visit again if i go to Shanghai again!

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Helpful?
Thank MissAreewong
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear MissAreewong, Thank you for taking the time to write such a lovely review of your experience.I am extremely pleased to learn that we have well met your expectations during your recent stay. Should you need any assistance with arrangements with your next stay with us, do not hesitate to let us know in advance. We look forward to welcoming...

London, United Kingdom
Reviewed 20 February 2017

Stayed at the property last weekend for the first time upon client's choice. Checked in at 22:30, informed by unapologetic front desk assistants that the room was not ready... Not the experience to be expected from The Peninsula. The initial room was noisy, drilling sound occurred momentarily before midnight, the maintenance team tried to fix it without success. Moved to...

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Helpful?
Thank William Q
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear William Q, Thank you for your constructive and candid feedback upon your recent stay with us. I would like to extend my deepest apologies regarding the disturbing noises you encountered throughout the night as well as number of other encounters that fell short of your expectations. As for the FT weekend, because of our region, our receiving time of...

long islland, ny
Reviewed 16 February 2017 via mobile

What an amazing stay! Started the journey with the signature green RR from the airport to the hotel. Check in was swift and our suite was superb. The design of our suite and the entire hotel is absolutely gorgeous and luxurious. Every detail and whim you may have is met by spectacular service. The suite was set with fresh fruit,...

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Helpful?
1Thank marissad
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear marissad, Thank you for taking your time to provide us with such a lovely feedback and it is gratifying, especially, to learn that our service was up to your expectations. I have duly noted your comments regarding our breakfast offerings and we shall definitely discuss this matter internally. Meanwhile, I hope to have the pleasure of welcoming you back...

Hong Kong, China
Reviewed 13 February 2017 via mobile

I've always been a fan of the Peninsula hotels and their Shanghai hotel on the Bund more than met expectations again. We had a Shanghai staycation to celebrate Valentine's and our anniversary in advance and the Peninsula team pulled out all stops for us. We arrived to find a beautiful vase of roses and a mini cheesecake with Happy Anniversary...

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Helpful?
Thank jacquelscy
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear jacquelscy, Thank you for the wonderful review of your experience at The Peninsula Shanghai and your continuous support to the Peninsula hotels. I am delighted to know that our hotel service, food and facilities met up to your expectations. We appreciate your comment on the quality of our rooms, service and Spa. Such feedback serves to motivate our team...

Reviewed 5 February 2017 via mobile

For people who don't like to read Long reviews, let's make it clear from the start. This hotel is fabulous! I ve never seen a hotel in such good condition. Everything from the lobby to the rooms is immaculate. From the high tech rooms to the beautiful material used in the public areas, it feels like the hotel opened yesterday....

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Helpful?
1Thank Mike K
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this review

Dear Mike K, Thank you for your time to write such thorough review. It is most gratifying to learn of your great experience with us recently. In addition, I am indeed delighted to know that our hotel service, food and facilities brought you a nice experience. I shall definitely share your comments with the team. And also, your valuable comments...

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Staying in The Bund

Neighbourhood Profile
The Bund
While there are certainly many other “bunds” in the world, “the Bund” refers to Shanghai’s famous waterfront. The area’s Gothic, Art Deco and Beaux Arts monoliths were built when it was part of the Shanghai International Settlement run by the British and Americans. The atmosphere of colonial-era luxury has endured over time and is now found in the five-star hotels, luxury brand boutiques and expensive restaurants that can be found within the historic buildings. A cultural center has built up away from the water and some of Shanghai’s best art galleries and museums are housed close to the Bund. Nighttime views of Pudong and the rest of the city also make for a great backdrop at the many rooftop clubs.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Breakfast Available
Official Description (provided by the hotel)
Located along the historic Bund with spectacular views of the Bund, Huangpu River, Pudong and former British Consulate gardens, The Peninsula Shanghai perfectly blends with the historic architecture of its landmark neighbours. The Peninsula Shanghai, which opened in October 2009, is the first new building to be constructed on the historic Bund in over 60 years. Offering the best of Peninsula traditions and a range of signature services and facilities, including Shanghai's largest guestrooms and the city's highest staff-to-guest ratio, The Peninsula also heralds the return of parent company, The Hongkong and Shanghai Hotels, Limited, to Shanghai where it owned and operated four of the city's premier hotels in the 1920s to 1940s - The Kalee, The Astor House, The Palace and The Majestic. ... more   less 

Additional Information about The Peninsula Shanghai

Address: No. 32 Zhong Shan Dong Yi Road, Shanghai 200002, China
Region: China > Shanghai Region > Shanghai > The Bund
Price Range: RM1,784 - RM2,537 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula Shanghai 5*
Number of rooms: 235
Reservation Options:
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Also Known As:
The Peninsula Shanghai Hotel Shanghai
Hotel Style:
#1 Family Hotel in Shanghai
#6 Romantic Hotel in Shanghai
#8 Luxury Hotel in Shanghai
#12 Business Hotel in Shanghai
#183 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Peninsula Shanghai staff and other travellers.
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Questions? Get answers from The Peninsula Shanghai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view was worth it to me; but be aware the Pudong light show shuts down at 10 pm”
 of 5 bubbles cantravnut, 14 Mar 2017 | Read review
“Room overlooking the former British Embassy ground”
 of 5 bubbles 939williamq, 20 Feb 2017 | Read review
“I had a garden view and it was spectacular.”
 of 5 bubbles RandomTexan, 24 Jan 2017 | Read review
“Obviously you want to get a room with the Bund view! Worth paying the extra for it.”
 of 5 bubbles 381smm, 17 Jan 2017 | Read review
“Rooms facing the bund are somewhat difficult/the route is circuitous at best to get to from elevator if that is an issue for you.”
 of 5 bubbles pkmiles, 27 Oct 2016 | Read review
5 of 5