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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,257 Reviews from our TripAdvisor Community

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Showing 838: English reviews
Hong Kong, China
Reviewed 17 May 2016

I was fully attended on whatever I requested during my stay in Ritz-Carlton Pudong. Though it was my first time staying there, I had the feeling that the hotel staff had known me for years. The most unforgettable experience is that I was fully attended by the Guest Relations Staff from the moment I stepped in Ritz-Carlton until I got...

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Helpful?
Thank KLO787
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear KLO787 Thank you for recognizing us as your first choise of hotel. We are proud of it and we are happy to know you enjoyed your first time stay with us! We will definitely share your feedback with our team especially the Guest Recognitions. We look forward to welcoming you again with us. Warm Regards, Rainer J. Burkle Regional...

New York, New York, United States
Reviewed 17 May 2016

We spent 6 days in Shanghai. The staff was extremely attentive, essentially taking care of our eery wish. The breakfast buffet was exceptional. The wifi worked extremely well. The room was extremely well appointed with great views of the river.

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Helpful?
Thank Marty C
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Marty C Greetings from The Ritz-Carlton Shanghai, Pudong. It is great pleasure reading your review and we will share it with our team for having created another memorable experience. Thank you and we look forward to your next visit. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Giza, Egypt
Reviewed 15 May 2016

- Location is great... Almost at the city center - Fabulous view … - Impressive room furniture with complete amenities.. - Front desk staff are very cooperative and polite. - Roof bar is amazing. - Breakfast was is of very good quality and fantastic view. - In general staying in the Hotel was enjoyable experience.

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Helpful?
Thank mabdelhameed
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear mabdelhameed Greetings again from The Ritz-Carlton. I hope you had enjoyed your stay with us and that our ladies & gentlemen had truly created Ritz-Carlton experience. Thank you for choosing us and we look forward to your next visit. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Singapore
Reviewed 15 May 2016

This is a long-overdue review of our very memorable stay at the Ritz-Carlton Shanghai Pudong. We stayed for 3 nights at the club level room and had wonderful views of the Bund. The room was spacious, bed was comfortable, and the had all the expected amenities and more. More importantly, the staff at the club lounge were fantastic. They were...

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Helpful?
Thank DHLG
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear DHLG Thank you for choosing us and I am so glad to see your wonderful experience. Thank you also for your recognition to our Club team and Rain Ho. We look forward to welcoming you again. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Shanghai, China
Reviewed 15 May 2016 via mobile

We selected last year the Ritz Carlton Pudong for a special event and we had an unforgettable experience. I therefore decided to renew the experience and made a surprise to my wife to celebrate her birthday in a superb Suite with a scenic view on Shanghai. It was once again beyond our expectations and the dream came true. We prepared...

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Helpful?
Thank SARI1708
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear SARI1708 On behalf of Elizabeth, Chef Jean-Philippe and everyone you mentioned, I sincerely thank you for your great review and recognition to our efforts. Thank you also for choosing us for this very special day of your wife. We want to inspire life's most meaningful days, and with you we did it. We look forward to your next visit,...

Mumbai (Bombay), India
Reviewed 15 May 2016

I went to Ritz Carlton in january 2016 on a business trip and it was my first to any of the Ritz Carltons. I have had heard great things about the hotel and service of Ritz Carlton and hence the expectation was super high. Guess what, Ritz Carlton even surpassed that with its out of the world customer service. I...

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Helpful?
Thank lovenature_4me
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear lovenature_4me It is great joy reading your review. Each and every lady and gentleman is commited to creating exceptional service, and your comfort is our highest mission. We look forward to welcoming you again very soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Dallas, Texas
Reviewed 7 May 2016

Every employee we met went out of their way to make us feel welcome and made our trip to Shanghai magical. I would like to especially thank: Arthur - Guest Recognition Services Melvin Yang - Duty Manager Jay - Restaurant Mgr. Delphin Duan - Sommelier Elva Li - Jinxuan Assistant Mgr. Best meal of our 2-week stay in China was...

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Thank 88Barney88
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear 888arney88 On behalf of all the ladies & gentlemen you mentioned, I thank you for your great comments. This is a recognition of their efforts in making your stay wonderful. Thank you again for choosing us and we look forward to meeting you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Charlotte, North Carolina
Reviewed 5 May 2016

Beautiful, quite rooms with fantastic views. Great bed. The shower was like a fire hose - loved it. Everything worked (except my room card-key which kept getting erased). Wonderful, helpful staff eager to help in any way.

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Helpful?
Thank thayerallison
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear thayerallison Greetings from The Ritz-Carlton. Thank you for your feedback and we apologize for the keycard issue you have experienced. We are now looking into our keycards and we will ensure we make improvement on that. Thank you again for choosing The Ritz-Carlton and we look forward to your next visit. Warm Regards, Rainer J. Burkle Regional Vice President...

Charlotte, North Carolina
Reviewed 4 May 2016

I have stayed at several Ritz hotels in China, and at this one twice. The Shanghai location offers wonderful amenities and a good central location. My room was situatied with a gorgeous panoramic view of the river and central business district, 50 floors up. Eating in the restaurants or using the Club Lounge services also provides these great views. There...

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Helpful?
Thank Richard W
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Richard W Thank you for your feedback and your loyalty with the brand. Hotel has great location and easy access to the metro. All our ladies and gentlemen are dedicated to providing exceptional service. We look forward to welcoming you back to Pudong or other Ritz-Carltons in China. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager...

Reviewed 3 May 2016

Very cordial and warm hospitality that made my stay feel very comfortable and appreciated. Amy You was amazing professional and kind. She was very attentive and intuitive, her genuine personality make me feel at ease. Molly Song at the Aura bar, was amazing as well, making us feeling welcomed and at home. I travel for a living and this trip...

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Helpful?
Thank Carlo P
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Carlo P Amy and Molly would definitely be happy to see you once again! Great to know your feedback and I will share with the team. Thank you for your feedback and thank you for choosing The Ritz-Carlton. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Ritz-Carlton Shanghai, Pudong offers a business and leisure destination like no other in Shanghai. Situated on the upper floors of a stylish 58-floor tower in Lujiazui, at the very heart of modern Shanghai's commercial center. The hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel's location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Lujiazui is home to the Shanghai Stock Exchange at the heart of China's modern economy. The Ritz-Carlton Shanghai, Pudong's outstanding location and the renowned legendary service promise a memorable guest experience at the heart of Shanghai. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: RM1,333 - RM2,095 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Spa Hotel in Shanghai
#2 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#173 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travellers.
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Room!!!”
 of 5 bubbles HRK_SYHK, 13 Feb 2017 | Read review
“if view is crucial, choose room type with "bund" in the name”
 of 5 bubbles , 12 Feb 2017 | Read review
“excellent room service”
 of 5 bubbles , 29 Jan 2017 | Read review
“Pay little bit extra to stay in Club Room”
  • Hotel Room
 of 5 bubbles TT0419, 23 Dec 2016 | Read review
“Best Floor 51,”
 of 5 bubbles madwolf139, 12 Dec 2016 | Read review
5 of 5