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Andaz Xintiandi Shanghai

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#21 of 4,573 Hotels in Shanghai
Certificate of Excellence
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Andaz Xintiandi Shanghai
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625 Reviews from our TripAdvisor Community

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Showing 466: English reviews
Shanghai, China
Reviewed 2 days ago NEWvia mobile

I lived the hotel for 2 days. The lobby and lift is not luxury as other Hyatt hotels. The most impressive thing is its IPad which can control all electronic lights and curtain in the room. Moreover, the iPad can be used to order room service! This makes it a good experience indeed!

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Helpful?
Thank Guangyu C
Hong Kong, China
Reviewed 2 days ago NEW

Andaz is located in the heart of Xintiandi. It is more a business hotel. Breakfast offers a good spread of western and chinese food, fresh juice and fresh bakery. The rooms are big, modern and very clean. Good service from staff. Many shopping places around the hotel. It is easy to get around from Andaz. The lounge offers free drinks...

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Helpful?
Thank davidbillie100
Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

Once of the staff Oye has been very during our stay , we highly appreciated his service and we will be back again soon. He made everything extra convenient and easy and he's a really responsible person as well!

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Helpful?
Thank Yong F
Seoul, South Korea
Reviewed 3 days ago NEW

I cant find friendly staff at all from checkin to check out. Especially the staff who helped check in was worst. He tried to exaggerate what he gave for me even nothing. I was very unpleasant. I dont like to visit again

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Helpful?
Thank JimR0gers
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear JimR0gers, Thank you for taking the time to share your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. I am very sorry and most concerned to read your feedback and will share your unfortunate experience with all team members concerned. Our goal is to provide warm, genuine and authentic hospitality and it appears we failed on this occasion....

Beijing
Reviewed 3 days ago NEW

I really appreciate an outstanding employee, Jason at FRONT DESK, who helped me to check-in with warm assistance and great patience. As a diamond member, it’s lucky to choose Andaz Shanghai as my 25th stay of 2016. Hope to see you soon.

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Helpful?
Thank peixuan_hu
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear peixuan_hu, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to hear you had a great stay and we appreciate your kind compliments and praise towards Jason at the host stand. We will share your wonderful feedback with him, and I am sure he'll be very grateful. Thank you...

Melbourne, Australia
Reviewed 3 days ago NEW

Andaz is my usual home away from home when I'm on business trip to Shanghai. It's fairly close to work and located in heart of Xintiandi. I'm disappointed this time with the leaking basin tap in the bathroom. Every time the tap is turned on there would be significant water dripping running behind the vanity mirror down to the vanity...

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Helpful?
Thank Kenneth L
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear Kenneth L, Thank you for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We appreciate your valuable feedback. I am very sorry to hear about the dripping tap and water leaking every time your turned on the tap. Our room attendant should have noticed this during regular cleaning and reported it to our engineering team for...

Honolulu, Hawaii
Reviewed 1 week ago

We stayed in February 2016 for 4 nights. Room was very modern. Light up bath tub with separate shower was nice. View is nice. Location is right behind the shopping district and convenient. Service was very good. We booked a day trip to Shuzu but they even went to get our bullet train tickets for us. Staff was eager to...

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Helpful?
Thank disneysea2016
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear disneysea2016, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's wonderful to hear you found our service "great" and that you enjoyed the modern design and technology of our guest rooms. Thank you for also highlighting your satisfaction with the evening wine service, breakfast and gym. We look forward to welcoming...

Los Angeles, California
Reviewed 1 week ago

I cannot stop raving about our stay at Andaz Xintandi. Upon our arrival, Olina and Luke Wen (the assistant general manager) greeted us and proceeded to tell us about our amazing benefits. We were upgraded from a large king view to XL King View, we received complimentary fruit basket and wine, free breakfast, and late check out (5pm) on our...

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Helpful?
Thank LeSiu09
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear LeSiu09, Thank you very much indeed for sharing your wonderful feedback on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. We are over the moon and so delighted that you had a great experience. It's a testimony to the fantastic team of associates we have and thank you for recognizing the efforts of Olina, Serina and Luke. It's...

Reviewed 1 week ago

The hotel is in a great location. The service I received during my recent stay at the hotel was very disappointing. The coffee cup/snack bar area was greasy with food crumbs. Andaz provides free nonalcoholic beverages in the refrigerator. However, the staff only re-stocked the refrigerator/snack during my six-day stay. Being a Hyatt Diamon member, I would have loved to...

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Helpful?
Thank yzh108
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear yzh108, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. I am very sorry to read your feedback. It is concerning to hear you found our service disappointing and not up to standard in certain aspects. I will definitely share your feedback with all team members concerned. I apologize that your mini...

London
Reviewed 1 week ago

The Andaz in Shanghai is run by people who care. They want to offer a uniquely contemporary place to stay in the nicest area of Shanghai. Almost everything is perfect. Sadly, the guest room doors have the noisiest closures and make a huge BLAM!! each time they close. So one guest in the middle of the night, wakes the whole...

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Helpful?
Thank RCWO

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Staying in Xintiandi

Neighbourhood Profile
Xintiandi
The refurbishment of a block of old shikumen into a carless entertainment center called Xintiandi, filled with restaurants, shops and bars, turned this area below South Huangpi Road into one of Shanghai’s most fashionable areas. Luxe condos house people who can afford the high-end brands that fill the malls and shops along Madang Road. The pleasant Taipinghu Park provides the area with green space and is also home to Shanghai Fashion Week twice a year. It’s not all glitter and glamour, though, as the rise of Danshui Road has given the Xintiandi area a shot of toned-down character. Small bars and cafes, mostly owned by locals, have people hanging out in a formerly quiet, unassuming part of the neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The first Andaz in Asia is located in Xintiandi—a landmark entertainment area in the heart of downtown Shanghai, internationally acclaimed for its restored Shikumen architecture housing stylish restaurants, bars, and boutiques. Andaz Xintiandi, Shanghai is a short walk to the Metro and the prestigious Huai Hai Zhong Road, one of Shanghai’s premier shopping areas. The newly constructed 28-storey hotel features 307 spacious guest rooms measuring 41 square metres, including 47 premium rooms and suites ranging from 80–740 square metres, all with vibrant views over Shanghai and impressive LED lighting where guests can customise the colour to suit their mood. As in all Andaz hotels, non-alcoholic minibar drinks and snacks, local telephone calls and wireless internet access are complimentary. ... more   less 

Additional Information about Andaz Xintiandi Shanghai

Address: No.88 Songshan Road, Shanghai 200020, China
Region: China > Shanghai Region > Shanghai > Xintiandi
Price Range: RM787 - RM1,324 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Andaz Xintiandi Shanghai 4.5*
Number of rooms: 307
Reservation Options:
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Hotel Style:
#15 Spa Hotel in Shanghai
#16 Business Hotel in Shanghai
#19 Family Hotel in Shanghai
#21 Luxury Hotel in Shanghai
#25 Romantic Hotel in Shanghai
#161 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Andaz Xintiandi Shanghai staff and other travellers.
4 questions
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Questions? Get answers from Andaz Xintiandi Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont believe staff”
 of 5 bubbles JimR0gers, 6 Dec 2016 | Read review
“XL Large King has great views - better than some suites.”
  • Our surprise from the Assistant Manager Luke, after he found out we were recently engaged.
 of 5 bubbles LeSiu09, 29 Nov 2016 | Read review
“choose extra large king bed if you have kid sleeping in the same bed”
 of 5 bubbles arleta.darusalam, 4 Nov 2016 | Read review
“Ask for a good view and I find I need extra lighting when working at desk at night.”
 of 5 bubbles smdath, 1 Nov 2016 | Read review
“If travelling with children, ask for the connecting room, less connecting rather entry to two rooms via one door.”
 of 5 bubbles karensJ9437HR, 28 Sep 2016 | Read review
5 of 5
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