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Hilton Shanghai

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#49 of 4,671 Hotels in Shanghai
Certificate of Excellence
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2,265 Reviews from our TripAdvisor Community

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Showing 1,260: English reviews
Santiago, Chile
Reviewed yesterday NEWvia mobile

For the rate of the room they should provide free wifi... but NO you have to pay!!! More than 100¥ for a high speed connection that works just intermittently. The room doesn't have bottle opener... when i asked for one, a guy came and asked me to open the bottle and returns it back.... because he has only one!!!! Breakfast...

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Thank Gabriela Alejan... M
Chicago, Illinois
Reviewed 2 days ago NEW

This Hilton property has excellent staff. That to me is the. Umber one quality. If you are a diamond member, get ready to enjoy the great executive lounge, with an okay selection of food and very good selection of spirits. Rooms were clean and the location is okay. Beware of scams outside the hotel trying to get you to get...

Review collected in partnership with Hilton Hotels & Resorts
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Thank shauns593
Shanghai, China
Reviewed 3 days ago NEWvia mobile

Centrally located in Pudong, a wonderful place to meet business colleagues or friends! Nice quiet bar serving cocktails or afternoon tea! Local shopping in the neighbourhood! A fun area to spend an afternoon!

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Thank gazzillion
London, United Kingdom
Reviewed 3 days ago NEW

It can be a real let-down when hotels carrying a household name underwhelm. This Hilton keeps the Hilton flag flying. Excellent, well-trained service all round. Very prompt check-in, with perks for Hilton Honours members. The room was great with a nice view (Pudong in the distance, view over the French quarter) which was well worth the price given the weather...

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Thank carpe d
Boston, Massachusetts
Reviewed 3 days ago NEWvia mobile

Hotel is located in the heart of the shopping district close to the Jiang'an Temple. The facilities are impeccable and the service is outstanding. I loved the open atrium, after a hectic day navigating the crowd in Shanghai it felt great to come back to the quite relaxing luxury of this hotel. I highly recommend it.

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Thank 134jamalh
Reviewed 1 week ago

The entire hotel smells like smoke. I stayed on a non smoking floor and it still smelled like smoke. The elevators smell like smoke too, it's super nasty. The good news is the staff is nice and the location is pretty good, but that's about it. I'll never stay here again to be totally honest.

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Thank Drew F
Boston, MA
Reviewed 1 week ago

I like staying in Hiltons because they are reliably good and this hotel is no exception. The rooms were modern, comfortable and clean. I'm a Hilton Gold member and I liked being able to have breakfast and enough food in the evening to call it dinner. There seems to be a friendly group of ex-pats who stay here regularly so,...

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1Thank hankpop
Corby, United Kingdom
Reviewed 1 week ago

Nice hotel in line with what you would expect from Hilton. Stayed here fairly recently on a business trip to SH and will certainly consider staying here again when in town. Rooms spacious and clean - lobby bar offered a good selection of hot food and snacks too. Only negative was that you're not permitted to take drinks back to...

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2Thank Dean_Ashworth
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Dean_Ashworth, Thank you for your review of your recent stay with us. We are incredibly thrilled to learn you had such a pleasant visit with us recently. As for the drinks offered at Lobby Bar, I would definitely share your valuable feedback with the team and your comments wil help us to continue to improve our training processes. We...

Reviewed 1 week ago via mobile

Dirty room. Pillow cases/sheets gave me pink eye. Wanted my money back for the room but staff only offered me free breakfast. Very insulting. They suggested I go to the doctor which costs 300$ and takes 3-6 hours. I paid less for the room. Staff seemed to have many excuses. A manager said they will investigate my sheets and get...

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1Thank Bill B
ATL, United States
Reviewed 2 weeks ago

Stayed over two weeks, great quality/clean and impressive. No complaints. No room service unless you turn the service light on...perfect! Buffet breakfast was also great, lots of fresh items and choices.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 252mageds
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear 252mageds, Thank you for taking the time to share with us. We are delighted to hear that you have enjoyed your stay with us, in terms of our room service and buffet breakfast offerings at Atrium Café. We look forward to welcoming you again to Hilton Shanghai. Regards, Gerd Knaust General Manager at Hilton Shanghai

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The recently refurbished Hilton Shanghai hotel towers impressively above the city's former French Concession and is located in the heart of Shanghai's business and entertainment districts. Within walking distance of Shanghai's exclusive shopping streets, Nanjing Xi Lu and Huaihai Lu, this prestigious Shanghai hotel is close to Shanghai attractions such as Jing'an Temple and Jing'an Park. Pudong International Airport is a 50-minute drive away and Hongqiao Airport is only 20 minutes from the hotel. Hold your next conference in one of the 18 meeting rooms or choose the elegant Grand Ballroom at this Shanghai hotel. All contemporary Hilton Shanghai hotel Guest Rooms offer a spacious work area, wireless Internet access and large windows offering views of the city. Choose and Executive Room for access to the 38th floor Executive Lounge. After a busy day, relax in the spa, enjoy a game of squash or work out in fitness center at the Hilton Shanghai hotel. Choose from one of the hotel's 8 restaurants and bars and Dine on fresh seafood at People on Water, the Ningbonese Chinese cuisine restaurant and enjoy views of the impressive Shanghai skyline from the level 39 Penthouse Bar. ... more   less 

Additional Information about Hilton Shanghai

Address: No.250 Hua Shan Road,Jing'an District, French Concession, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: RM498 - RM952 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Shanghai 4.5*
Number of rooms: 714
Reservation Options:
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Also Known As:
Hilton Shanghai Hotel Shanghai
Hilton International Shanghai
Shanghai Hilton International
Hotel Style:
#32 Spa Hotel in Shanghai
#37 Romantic Hotel in Shanghai
#44 Family Hotel in Shanghai
#46 Business Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#87 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Shanghai staff and other travellers.
13 questions
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Questions? Get answers from Hilton Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In Shanghai, the higher rooms are always better for the view”
 of 5 bubbles 381carped, 20 Jan 2017 | Read review
“Some rooms seem to have a nice panorama view.”
 of 5 bubbles hankpop, 15 Jan 2017 | Read review
“dont go for the upgrade at extra cost. It's no better than the room you can choose yourself”
 of 5 bubbles mickyii, 2 Jan 2017 | Read review
“If you are a Hilton member then your internet in the room is free.”
 of 5 bubbles MichaelMuratore, 1 Jan 2017 | Read review
“Business floors are really great,”
 of 5 bubbles Sifan-57, 28 Dec 2016 | Read review
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